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Business Profile

Collections Agencies

The Hartford Management Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Has been calling and are very rude on mobile as well as at work. These people call several times in a row several times a day. I also believe they have been told not to contact at work several times. They should be ashamed of the way their people speak and act on messages left. State it's a time sensitive matter and I need to contact them before the have to escalate the case.

    Business Response

    Date: 01/02/2025

    Response taken by phone:   We have left messages but have not been able to make direct contact. We have sent a Dunning notice on 10/23.  She can contact us through the information we provided.

    Customer Answer

    Date: 01/02/2025

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    Regards,
    ******* ********




  • Initial Complaint

    Date:10/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hartford management group has called and left threatening messages about a judgement against me. I felt threatened and scared as they called my work and felt I had no choice but to make payment arrangements . I looked into them more after our conversation. I saw that they are not allowed to lie and use false statements to coerce people into making payments.

    Business Response

    Date: 10/24/2024

    response taken by phone:  We will notify the client to update her credit report as charged off.

    Customer Answer

    Date: 10/24/2024

    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** *** ******  

  • Initial Complaint

    Date:10/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call 10/2 & 10/3 from the number ************ stating that they were from that it was Emily from The Hartford Group and that several messages have been left for me and I have failed to respond and now she is requesting and immediate response is now being requested. There was no information as to what it was regarding other than a petition? I’m unaware of anything with this group?? And they are also harassing my family using to get to me?? I have received no other messages until 10/2 and the woman leaving the voicemail is was very rude. I also don’t call people back unless they tell me why they are calling me specifically. They should stop calling my family too because that is extremely unprofessional!!! If you tell me the exact reason your calling, I’ll call you back because there are a lot of spam calls!!

    Business Response

    Date: 10/24/2024

    Response taken by phone:  The Dunning notice was sent on 9/10/2024.  It contains our contact information if you would like to resolve this matter.

    Customer Answer

    Date: 10/24/2024

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did not receive ANY correspondence and still don’t know who or why they are harassing me and my family using scare tactics! 
    Regards,
    ***** ********




    Business Response

    Date: 11/26/2024

    Response taken by phone:  We have closed the account.

  • Initial Complaint

    Date:10/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "This message is intended for ***** ***** ***** this is Emily contacting from the Hartford group I'm calling in regards to petition it's been assigned to my firm and it's now ready for review I left you a message yesterday you have failed to respond I'm now requesting an immediate response from myself for your representing attorney the number I can be reached at ###-###-#### file number ******** *** five through any and all proceedings..."

    Customer Answer

    Date: 10/03/2024

    Someone name Emily is calling me and threatening me I got two calls not saying what it is for. I don’t like being harassed and when I look up her number it’s saying it’s a scam

    Business Response

    Date: 10/24/2024

    Response taken by phone:  Your file will be forwarded back to our client.  They will contact you.

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve received many calls from a Pam A***** stating she is from Hartford Management Group. Leaving ridiculous voicemails threatening me with legal action. Calling my place of employment. When I tried returning the call it just rings and goes to a voicemail. The harassment is becoming overwhelming.

    Business Response

    Date: 05/31/2024

    Response taken by phone: We have not spoken to her and have received no calls or messages.  We are still waiting for a response to the email and notice that was mailed.

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received two threatening phone calls in the past two days from "Tammie" in their legal department asking to speak with me regarding a legal matter. The second voicemail said that she needed to speak with me or my representing attorney. She said that if she does not receive a response from me that they will have no choice but to take necessary action to resolve this matter in accordance with my state laws. She did not state if this call was an effort to collect a debt or provide any other information. I know I do not have anything in collections, or any legal actions pending against me and have received no written correspondence from this company. I feel I am being harassed and threatened.

    Business Response

    Date: 05/09/2024

    The account has been in bankruptcies status.

  • Initial Complaint

    Date:04/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company contacting family members refusing to say they debt collectors and being rude. Never saying they collecting monies for another company or that we on a recorded line

    Business Response

    Date: 05/09/2024

    The account has been closed in our office.  

  • Initial Complaint

    Date:04/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from Debra stating she was from The Hartford Group case #the ******** did not disclose where the debt was from or the amount and never said that this is an attempt to collect a debt. Once a debt is closed or charged off it IS ILLEGAL TO COLLECT ON THAT DEBT. NO I WILL NOT CALL YOU BACK.

    Business Response

    Date: 05/09/2024

    We have not talked to this consumer.  We sent a Dunning on 3/11 and sent an email 5/6 but have not called the consumer.  We are waiting to her from her.

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recd a threatening call from Deborah S. stating that she has a petition in her office regarding me. And that legal action is pending. No mention of what the petition concerns. I am 76, retired on a fixed income. I lost my supplemental income during COVID and my financial situation suffered. I hesitate to call them back because it will only cause my blood pressure to increase. I just need them to be honest and tell me why they left such a threatening message.

    Business Response

    Date: 04/03/2024

    Response taken by phone:  The Dunning notice was sent to her on 1/23/24 and we closed the account in our office on 3/25/24.  

  • Initial Complaint

    Date:03/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people keep calling me and I have no idea why. I do not owe them any money and they will not leave a reason why they are calling. They have even gotten ahold my my work phone number. They need to stop harassing me for no reason.

    Business Response

    Date: 04/03/2024

    Response taken by phone:  The account was already sent back to the client.  

The Hartford Management Group LLC is NOT a BBB Accredited Business.

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