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Business Profile

Food and Beverage Services

Prime Wines Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

This profile includes complaints for Prime Wines Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prime Wines Corp. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Prime Wines Corp.

      3900 Maple Rd Amherst, NY 14226-1044

    • Prime Wines Corp.

      3445 Delaware Avenue Kenmore, NY 14217-1213

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 6,2023 at approximately 5:30. I was in the Prime Wine store located on 3900 Maple Rd, Amherst NY 14215. I approached the cashier to purchase my item. She stepped back to observe me and then asked me for my ID. In which I provided for her right away. After providing my ID to the cashier who was later identify as Funzilla. She began speak out loudly my private and personal information, such as my birthday, full name, and address. Then she began telling the other cashier that I was born in the 80s. Funzilla started discussing my info with the other cashier next to her as she was cashing me out. There were also other customers that were in line. I asked to speak to her manger and she asked me why. I explained to her that you loudly read out my personal info for everyone around to hear and began having a conversation with the other cashier about me as she was cashing me out. She then called the manager Kathy over , I asked to speak to her in the hallway. I told Kathy how Funzilla had humiliated me in front of the other customer and other cashier's by reading out loudly my full name, birthday date, and address. Although, Kathy apologize for Funzilla's actions but Funzilla never apologized. In any event I have shopped in this store on many occasions and I have always provided my ID whenever asked. I have never experienced any unprofessional behavior before August 6th with a employee handling my private and personal information.

      Business Response

      Date: 08/10/2023

      We apologize for the way in which this proofing was done. It was not intentional, and it deviated from our standard policy. We have reviewed our proofing policy with Fonzella and all cashiers. That is that Proofing should be done in a discreet way that does not reveal personal information with anyone. If there are any questions regarding ID, they have been reminded that they should call a manager for assistance.

      Kevin D*******

      General Manger

      Premier Wine & Spirits

      Customer Answer

      Date: 08/11/2023

      Better Business Bureau:
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
      Regards,
      ****** *****




    Prime Wines Corp. is NOT a BBB Accredited Business.

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