Complaints

This profile includes complaints for Alpin Haus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alpin Haus

  1863 State Highway 5S Amsterdam, NY 12010-8175

  
• 

  Alpin Haus

  22 Clifton Country Road Clifton Park, NY 12065

  
• 

  Alpin Haus

  4850 State Highway 30 Amsterdam, NY 12010

  
• 

  Alpin Haus

  30 Gordon Lane Gansevoort, NY 12831

  
• 

  Alpin Haus

  PO Box 859 Amsterdam, NY 12010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rv company who sold my family a lemon . Nothing works as should & impossible to get a hold of anyone. Absolute garbage

  

  Business Response

  Date: 03/25/2025

  We spoke with customer and agreed to address the issue with the 3 outlets not working as well as the bathroom light and the tongue jack. He will return with trailer when back from trip. 

• Initial Complaint

  Date:01/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a camper from them. They said everything was good with it. They said they fixed everything and I got it up to camp.The tires were still leaking.The tv still didn't work. I texted them and called them finally, two months later, they called me back to give me the key they owed me. Told me to call them to set up a time to bring it. Call them several times to set up a time.Finally a month and a half later, they called me back again. At that point, it was already too cold. I had already winnerized the camper myself, and it was already put up for the winter. It shouldn't take two months for business to call you back when you call and text them over and over and over over again. This is a pathetic place to do business with. I will make it my life's goal to make sure nobody else gets taken from them..

  Customer Answer

  Date: 01/21/2025

  I want them to fix the problems with the camper, and I have no way to get it back up there now, so they will have to come to the camper.

  

  Business Response

  Date: 01/22/2025

   We’ve spoken with Mr. *********, and he would like his concerns addressed before the upcoming camping season. As previously agreed, we are committed to resolving these issues for him. Alpin Haus is dedicated to delivering solutions within the timeframe that best suits him. Thank you.

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase the 2023 31 * ******** on February 1, 2022 from Amsterdam Alpin Haus. We purchased all recommended warranties and services contracts. We left the facility for a tour of USA. We first had our first rain and leaks in the slide outs in south when we took it to a dealer who found the construction had not been complete and the slide out seals were missing. Purchased February 1,2023 at Alpin Haus RV in Amsterdam, NY. - First use April 2023 approximately 3-4 hrs. No problems. - Used short term (4-6 hrs at a time) up to about 40 hrs. No issues. - First fail June/July 2023. Shut down after 2-3 hrs of use. Showed codes 3/12. - Failed again August 2023 after approximately the same period. Same codes. - Returned from vacation late September and scheduled first year service with Alpin Haus which included several issues along with the generator. - October 2023. Alpin Haus advised me that any issues with the generator had to be addressed by a licensed ******* dealer except for an oil/air filter service that they provided which I authorized and they completed. - Failed again in late October 2023 in Ohio. Spoke to a tech from ******* in Cleveland who sent me a troubleshooting guide for the 3/12 code. Too complicated to address by me in the field but he did identify the codes as over voltage issues. 60 hrs on generator. (side note: seriously complicated a 3 week hunting trip) - History with ******* Nashville starts in December 2023. Generator is now over 120 hrs. nearly all under testing. - Control board replaced twice. - Carburetor replaced. - Voltage issue still present. - Shutdowns happened during each of three previous visits.(per invoices).

  

  Business Response

  Date: 08/19/2024

   Spoke to Mr. ***** ****** this afternoon. Mr. ****** stated that the ******* Service Center he is working with stated that the factory installed generator in his ***** ****** 31 * ******** was not adequate, and does not meet the needs of the camper in reference to power. I explained to Mr. ****** that Alpin Haus does not manufacturer, spec, and or any say in what components are install in the campers at the time of build. Mr. ****** stated he would contact ***** ****** to move forward and I also informed ***** ****** of Mr. ******'s concern so they could assist him further.  

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Good morning,We have not heard back from BBB or ******** on this complaint since August 20, 2024. The status remains the same, the generator provided by Alpin Haus/ ***** ****** would not run for five minutes today, with NO load. It is imperative for our life to get satisfaction on this issue quickly. At $700 a month and not being able to sell, we are quickly becoming stifled in regret and anger with being abused in our senior years. Please help us bring this issue to a close so we can move forward with the remaining years of our life in PEACE.Thank you, sincerely,***** and ***** ****** Regards, Kerry ******

  

  Business Response

  Date: 09/11/2024

   Alpin Haus has reached out to the customer multiple times and has left two voicemails within the last 48 hours. We do apologies, we are here to help to the best of our ability, and can assist with any service related needs at any our of dealerships. As for the build specs and manufacturing of the camper this would be an item that would need to be discussed with ***** ****** directly. Please let us know if we can be of an further help. Thank you Alpin Haus.  

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My camper has had multiple problems and I can’t even get the staff to call me back to address the problem. I have left multiple messages and simply want a refund for what wasn’t fixed properly.

  

  Business Response

  Date: 08/14/2024

  Good morning,

         I received a voicemail from ***** ****** stating that she had been charged to repair her interior door on her RV and that the repair had failed. She requested a refund for the service and left her contact information. I responded to Mrs. ****** when I came into the office on Monday 8/12/24 by phone, email and by text message. The refund was performed this morning 8/14 and a receipt of the refund was emailed to Mrs ****** at ***********************. I asked the customer to contact me directly if there is anything else that I can do to help. My contact information is ******************** or ###-###-####.

   

                      Thank You,

   

   James Nolan | Service Manager
  Ph: ###-###-####
  30 Gordon lane, Gansevoort, NY 12831 
  AlpinHaus.com 
  
  
  RVs | Boats | Pools & Spas | Skis & Snowboards | Snowmobiles
  

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had in ground ******* 1 HP pool pump replaced by Alpin Haus in 2017 which failed in 2020. The 2020 pump replacement failed in 2024 after having the pool opened x 1 month. The pump failure tripped all breakers in detached garage so an electrician was needed. After investigation of electrical service, the electrician took the pool pump apart to find exposed wires and electrical tape inside where the cord was attached. Alpin Haus was contacted about the issue and offered no assistance and said ""Oh the person who installed that no longer works here"" I contacted ******* via 2 emails with no response. I recontacted Alpin Haus 4 times and went to the store and showed the employee who took pictures of the wires retrieved from the old pump. I was told the Service Manager would contact me and never did. ******* pumps are suppose to last 8-12 years with proper maintenance. The pool is professionally opened and closed and the chemicals are purchased through a reputable pool company. I have since had to purchase a new ******* 1 HP pump for 798.00, pay an electrician to properly insert cord and pay to have a new pump installed. I am looking for compensation for these expenses .

  

  Business Response

  Date: 08/13/2024

  I have read and gone through the complaint from the consumer.  I do feel that our team should have been able to contact the customer back in a much more timely manor. With that being said, I have also included 3 service repair orders that show that the pump has been replaced on 3 separate occasions, not included this more recent one. In 2015 a new pump was installed per the customer request, in 2017, the pump was replaced under warranty.  That pump then failed, In 2020, the pump was replaced again under warranty.  The pump installed in 2020, may be just outside the manufacture's warranty, but I would need the serial # off the pump to verify this with them.  We are more than happy to replace this pump as a customer good will even if it is deemed outside the manufacture warranty period.  I would do this because of the lack of follow through in calling the customer back. I hope that we are able to resolve this based on that.  

  

  Business Response

  Date: 08/14/2024

  We will have a check sent out from our accounting office for $898.00 made payable to:

  ***** ***** **** ****** *** *** ************* ** *****Please confirm that this will satisfy the complaint. 

  Customer Answer

  Date: 08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  
  
  
  
  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept 2022 we purchased an RV from Alpin Haus for $97K along with a service contract we were told covered any problems for $7500. There were a number of issues with the RV that had to be addressed after the sale that should have been caught before selling the unit. Finally, in OCT of 2023, the unit was brought to Alpin Haus for an inspection along with some initial problems that still had not been repaired. The RV was left at Alpin Haus for a week and was picked up on Oct 6, 2023. We were charged for a full inspection of the unit ($250) including, "Inspection of the exterior roof sealants includes minor sealing of roof seems and report". I had tried to clean the roof before bringing the unit to Alpin Haus but we had been camping and the roof needed more than a hose and sponge which was all I was able to do. I had asked for the roof to be cleaned, but that work was not done. After driving off the lot the RV was taken to a KOA campground where we had planned on spending the weekend. It began to drizzle and then rain when we were at the campground and drops of water began to appear from ceiling screws that held the curtain rods up along with damp spots in the forward ceiling panel. I began taking pictures and emailing them to Alpin Haus. We used towels and buckets to clean up the water as it came in along with wiping down surfaces. After the rain, we left the campground and headed home, where with a ladder I was able to get up on the roof and found a new crack behind the driver's side, right where all the water was entering. I drove the unit back to Alpin Haus and met with the service department explaining about the damage to the roof and how this happened at Alpin Haus. Alpin Haus refused to take responsibility, had the unit taken to a third-party repair shop where far greater damage was found, due to it being left outdoors at their location with the damaged roof. Close to eleven thousand dollars in damages, which was more than when I left it with them.

  

  Business Response

  Date: 06/27/2024

  Good morning ****** *******. This is Gregory M***** from Alpin Haus RV in Amsterdam, NY. I am the Assistant Director for Fixed Operations and received your BBB complaint. In reviewing the matter, I spoke with our ownership, and as left on voice messages from yesterday (6-26) and today (6-27), Alpin Haus cares deeply about customer experience and desires to have a great relationship with our customers. We are offering to reimburse/remit a check to you in the amount of $500 which you shared was the amount of your insurance claim deductible. My direct extension is ###-###-####. Please feel free to call me, or notify BBB, to make arrangements to remit the check. Thank you for your time on this matter. Sincerely - Gregory M*****.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alpin Haus installed a washer combo in our brand new RV in the week we went to pick it up. The washer was recommended and installed by the technician that that went over all the RV details with us. We didn't get the RV until late July/early August in 2022 and only got in a couple of trips before the season was over. The washer was never used due lack of time. Clearly seen when Alpin also did the winterization for us (and broke the water valve inlet which we found the next season). Our very first trip in May 2023, I used the washer for the first time. We were missing the instruction manual, the liquid dispenser, there was a crack in the bottom panel AND it was not balanced and shaking the camper like crazy when I ran a wash cycle. We immediately sent this issue to Alpin in May and wanted it fixed so it would not to cause further damage. We sent them documentation and my husband had phone calls with the asst. manager Matthew saying he would look into it. Our camper was there in July for a repair and Alpin still did not address the washer issue. By this time I had used it maybe 3 times but was afraid to use it more due to the imbalance and it was actually shifting while we drove. Eventually these issues caused the panel on the bottom to start coming out so now that has to be fixed. As of right now Alpin refuses to acknowledge their technations did not install the washer correctly and are trying to bill upwards of $800 in order to now fix these issues we raised months and months ago so further damage wouldn't happen. The Asst manager is playing like we never sent email correspondance (we have copies) and that he never spoke to my husband on any of this. The new manager, Nick is a jerk and shady and keeps spinning a circle that they couldn't possibly be responsible for the incorrect installation and the further damage caused due to the terrible installation. Their service department is terrible and they won't own up and cover the damage THEY caused. We want this fixed and they cover at least half the cost.

  

  Business Response

  Date: 12/05/2023

    Alpin Haus has spoken to Mr. & Mrs. ***** today (12/05/2023), reviewed the concerns, and spoke in detail about an agreed upon repair for the situation. The repair is schedule for this week and we will communicate the completion of the repair to the customer directly by week's end. Thank you

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my trailer to Alpin Haus Port Jervis because the awning had simply stopped working. I brought it to their service department and explained on a family trip the awning simply stopped working and I had to retract and deploy the awning manually with a drill and socket for the past 2 weeks. A short time later Mat H********* called and said the trailer was ready and the awning was fixed, but when I arrived, they explained they simply used a drill to open the awning and it started working. How can any logical person think that what I have been doing for 2 weeks (using a drill to open and close the awning) would simply fix the awning because the service department did it once. Upon their assistance I took the trailer home, at which time the awning still would not work. I brought the trailer back a 2nd time. This time Mr. H********* explained they changed a loose wire and now the motor in the awning was working correctly. When I went out to the yard, I attempted to work the awning but it would not work. A employee also attempted to work the awning twice but no luck, on the 3rd try the awing started to work. The employee explained he must have been pressing the wrong button. How a trained person cannot know the difference between an on/off switch and a 3-way toggle switch to open an awning is beyond my belief. Once again they insisted, I take the trailer home. After the 15-minute drive home I attempted to open the awning to no avail. I was charged almost $400 to fix an awning that still does not work. Several emails, calls, and texts have gone unanswered. I believe they never fixed or even attempted to fix the situation. I believe this particular dealer engages in deceptive business practice. I have contacted ***** directly and emailed Mr. Heck to make them aware of this situation. I want my awning fixed or my $400 returned and i will go somewhere more capable, which is sad since I purchased it from alpin haus .

  

  Business Response

  Date: 10/24/2023

    Mr. ***** I apologize for the current situation, I'm glad I was able to reach you this afternoon via phone, and look forward to rectifying your awning issues Monday 10/30/2023 when you visit our repair center. Feel free to reach out to me directly if needed, other wise we will see you Monday to make the repairs needed to your awning, and again we apologize for the inconvenience. Thank you, Alpin Haus RV 

• Initial Complaint

  Date:09/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently bought an RV for 21000 dollars and we’re told it would all be in working order. I am active duty navy and our plan was to use this RV as our home until we could move into our home we purchased. I has been 2 months, we had the ever for approximately 2weeks of that time. By the third week we asked for a refund because it was not functioning and we did not feel that their end of the bargain was being held up. We dropped of the even for service, they told us they would make the repairs, when we went to get the everything the repairs did not address the issues. When we asked them to show us the rv in working order it still did not work. They told us we would be called in two days, a week later I called to inquire, they said it wasn’t there. I then get a call saying it was fixed and we needed to come get it and blamed us for the broken equipment on the rv. And proceeded to say it would always be a problem. I have been accused by the salespeople as a liar, committing fraud and belittled for wanting a functioning product. Bar none the worst purchasing experience in my life.

  

  Business Response

  Date: 10/12/2023

  After speaking with Mr. *******, we agreed we would replace the waste tank and this would satisfy any and all remaining issues related to the camper. 

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alpin Haus originally fitted us with the wrong hitch for our SUV and was going to rectify the situation by picking it up and replacing it. As part of this, they wanted me to blue tape the cosmetic issues. I was putting tape up and got fiberglass in my hand. I took my flashlight on my phone and searched the wall and realized that the walls, blinds, bed, everything was covered with fine shards of fiberglass. After much panic, including calls to the pediatrician because my 4 year old slept against that wall, we get in contact with Coachmen and they tell us that shouldn't have happened and they will work with the dealership to rectify the situation. At this point, I think it may be salvageable. Until I start the clean up for everything that was inside the camper. We have to clean or soak or toss EVERYTHING. I have fiberglass stuck on items like oven mits that were just sitting in the cabinets. I have to soak and double wash everything (bedding, clothing, towels, stuffies). I have fiberglass in my dryer. I have to use gloves to remove the lint trap. It's 5 days of inspecting everything and trying to make it safe, because our dog got a piece in her nose and I want to make sure nobody else gets hurt but my kids are still finding pieces in their feet that have been tracked in from being in the camper. I'm also going down the parental shame spiral of finding out how hard it is to get rid of. Now my super excitement for taking the kids on adventures is tainted with me feeling like a horrible parent for having them sleep in bunks that had fiberglass stuck on the wall. So despite Alpin Haus cleaning the camper and getting replacement mattresses, I still feel like its unsafe due to manufacturing. The best Alpin Haus offered us was to sell it on consignment at a loss of 14K for us. Unbelievable that something that was a dangerous situation is on us. We used it 2 days and it's been on Alpin Haus's lot since last week. Our original purchase date was 7/31.

  

  Business Response

  Date: 09/01/2023

  We've been in touch with both the customer and manufacturer and have a resolution in motion.