Business ProfileforCadence

Nov 27, 2023 I made a purchase from Keep Your Cadence for a "Build a System New" of their capsules and paid $212.70 - Order#******. A PDF of the order email confirmation is uploaded. One of the categories of capsules I purchased was a special order color and they indicated it would not ship until Dec 12, 2023 but will be received by Dec 19. On Monday Dec 18 I received an email from the company founder indicating they had a cascade of problems but my order had been processed and was shipping out soon to be received by Dec 24. **** tracking #**************************. Given the problems, she offered a Calendly link to set up time to speak by phone. Upon opening that link no times were available at all. I wrote back to her on Dec 20 letting her know the tracking information link that was provided to me showed only that a label had been created but nothing had been received by the shipping carrier. I did not hear back. On Dec 25 I replied again to her email letting her know the package still hadn't arrived and that it still showed as only a label created. I did not hear back. I emailed her again on Dec 28 letting her know the package did finally arrive on the 27th but that one of the items was the incorrect item. I did not receive a flex extender but instead a separate capsule and another item was not working correctly - the magnetic label comes off if anything is put on top of it. I asked for a prompt response regarding the problems with the order by the 29th. I did not hear back. I emailed on Jan 5, **** and also cc'd a general email address for customer service summarizing the attempts to reach them, the processing delays and the need to get the order corrected. I still have not heard back - it is Jan 12. I'm unable to find a phone number. They only provide messaging via website/email. My emails are attached. I would like 1) the correct flex extender, 2) replacement Petal The 132, and 3) refund of half the cost paid for the delays, lies and lack of response.