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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 154 total complaints in the last 3 years.
  • 76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Looking for a refund or at least a way to contact the payment service and discuss this issue with the company, but I cannot find any way to talk to someone that works with the company through their official website. Subscription renewed at higher price for Geoguessr, have not used the service since reactivation on 8/20/26. Redirected to use the refund link, but the link does not work on their website to begin the customer service process. Automatic replies to customer service link with nobody to actually answer any questions. European policies of 14 day refund obligation do not apply overseas, makes this company appear to help customers only from certain parts of the world for legal obligations only. REMOVEDto warn others about the policies of this company to deter would be customers from using their services and be wary of this payment service provider. Invoice reference: REMOVED

    Customer Answer

    Date: 09/15/2026

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID REMOVED.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:08/18/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paddle charged me a subscription renewal fee without giving me a heads up and without giving me the option not to renew. When I tried calling them, every listed phone number is a dead end. Their payment renewal process is unethical and shady. I want a refund for the renewal they auto charged me for.

  • Initial Complaint

    Date:08/16/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Description of Incident: I was attempting to upgrade my official REMOVEDaccount. I was routed to a deceptive, copycat website that intentionally cloned the REMOVEDlogo, colors, and user interface to mislead consumers. The payment was processed through REMOVEDfor the merchant "REMOVED. Upon realizing my actual REMOVEDaccount was never upgraded and that I had been tricked into paying an unauthorized third-party clone, I contacted Paddle to request a cancellation and refund. The merchant denied the refund, citing a predatory policy that claims refunds are void if more than 20 messages are sent. This policy is intentionally designed to trap users before they realize they are using a fake service. This is a deceptive business practice and an illegal impersonation of REMOVED. REMOVEDshould be removing this fraudulant business and issuing my refund, but what is assumed to be another ai representative named REMOVED" reached out and still refused.I puchased on 08/14/2026, under email REMOVEDusing the card ending in REMOVED

  • Initial Complaint

    Date:08/16/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For more than two months, I have repeatedly attempted to contact Paddle regarding becoming a customer and using Paddle as the Merchant of REMOVEDfor my online business. Despite multiple emails and attempts to communicate through the channels Paddle provides, I have received no meaningful response or resolution.What makes this particularly frustrating is the apparent lack of an accessible customer-service channel where a prospective business customer can actually speak with someone or obtain assistance when emails go unanswered. A company offering payment processing and Merchant of REMOVEDservices to businesses operating in the REMOVEDshould provide a reasonable and reliable means of communication.After experiencing this problem, I reviewed Paddle.coms BBB profile and discovered that the company currently has an F rating. The BBB profile also reports a substantial number of complaints that the company has failed to answer. This was especially concerning because it appears consistent with the communication problem I have experienced for more than two months.I am filing this complaint because I would like Paddle to provide an actual response to my inquiries and clearly state whether they are willing to provide Merchant of REMOVEDservices to my business. If they are unwilling or unable to do so, I simply want them to communicate that decision rather than leaving repeated inquiries unanswered for months.

    Customer Answer

    Date: 09/10/2026

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID REMOVED.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:08/12/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 7/25/26, Paddle,net charged my Frontier credit card $53 for services from REMOVEDthat I did not order.

    Customer Answer

    Date: 09/07/2026

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID REMOVED.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:08/05/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I DO NOT KNOW WHAT THIS IS. CANCEL THIS CHARGE AND REFUND MY MONIES TO MY CREDIT CARD. CANCEL THIS; FRAUDULENTLY CHARGING MY CREDIT CARD.

  • Initial Complaint

    Date:08/04/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REMOVEDis a company deceiving consumers into thinking this is REMOVED. The log is the same and the marketing tactics are predatory. I signed up for 6 month subscription for $90. Thinking it was REMOVED. Below is the refund policy. I had the account an hour before I canceled, when I reliazed it wasn't REMOVED. I sent zero messages. However, they are still denying the refund. This is deceptive and predatory. And they know it which is why getting a refund is near impossible. I see many instances of them deceiving other consumers online. As a baseline rule, refunds are available only if you have sent less than 20 messages AND your request is made within 3 days from the date of first purchase.

  • Initial Complaint

    Date:08/03/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to buy chat gpt software because i liked the free version, i looked up chatbox online which seemed familiar so i paid REMOVEDon my credit card and immediately canceled the 6 month renewal. To my Dismay- the product i paid for wont let me do anything without asking for more money and it keeps suggesting i am using a free version. REMOVED. I reached through their chat for a refund and they pretend not to understand or have non-human caged answers that they only cancel future prescriptions

  • Initial Complaint

    Date:07/30/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: Paddle.com Inc.Complaint Description:I was charged by Paddle.com on June 28 26 for $70.11 This charge originated from a website/ad that impersonated REMOVEDPro, the official AI subscription product from REMOVED. I signed up believing I was purchasing the legitimate Anthropic product. I later discovered that REMOVEDdoes not sell REMOVEDPro on a quarterly billing basis and does not process payments through Paddle, confirming this was a deceptive, misrepresented sale by a third-party seller using Paddle as its payment processor (seller name shown: [SELLER NAME, e.g. REMOVED]).When I attempted to resolve this directly:1.The cancellation page on REMOVEDonly allowed me to cancel the subscription going forward - it provided no option to dispute the charge, request a refund, or contact a support agent.2.There is no publicly available direct email address for Paddles Buyer Support team; the only channel is the REMOVEDself-serve portal, which did not escalate my issue or provide any further contact method.3.Because more than 30 days had passed by the time I discovered the charge, my bank initially declined to open a dispute, despite REMOVEDrules allowing disputes for services not as described up to 120 days after the REMOVEDa Merchant of Record, Paddle is the entity that processed and is responsible for this charge, regardless of which underlying seller operated the deceptive page. I am requesting:1.A full refund of [AMOUNT] for this transaction.2.Written confirmation that the subscription is cancelled and no further charges will occur.3.An explanation of why Paddles buyer support tools provided no escalation path or contact option for a clear case of deceptive sales practices.I am also filing a report with the REMOVEDand pursuing a dispute with my bank in parallel.Desired Resolution: Full refund and confirmation of cancellation.

  • Initial Complaint

    Date:07/29/2026

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a recurring charge every 26th of the month to my REMOVEDit says its form REMOVEDbut there is no REMOVEDactivity and I cannot cancel this by contacting the company which REMOVEDtried several times. I changed my card number and it still is coming out of the credit card. I should be able to cancel this as its been a recurring change since January 2026.

    Customer Answer

    Date: 08/23/2026

    At this time, I have been contacted directly by Paddle.com Inc. regarding complaint ID REMOVED, however my complaint has NOT been resolved because:

    Im not providing any more payment details. They asked for the expiration date and the card number. I changed my original card and they still managed to charge me on the new card. However, when I contacted them again they said that email the one they contacted me on above was not found.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    REMOVED

    Customer Answer

    Date: 09/13/2026

    Better Business Bureau:

    At this time, my complaint, ID REMOVEDregarding Paddle.com Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    REMOVED

Paddle.com Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.