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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for something that I didn't sign up for. They charged me 2 days ago and I asked them for a refund because I don't use their program. I do my web security through the Geek squad. I was not aware that I had a membership to this company because it is so inferior to the service the Geek squad provides me.

    Business Response

    Date: 08/11/2025

    ***** ****************************************************************************************************************************************** *********************** ** ******
    ***** ********* ****** ** **** ***** **
    *** ***** ********** ******************************************************************************************************************
    ******** *** **** * *** ******* **** *** ******** *** ********* *********

     

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

  • Initial Complaint

    Date:07/23/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:Paddle wrongly suspended my vendor account based on a repeated misclassification and is now using a false pretense to deny reinstatement.?Detailed Complaint Description:I am a U.S.-based software developer who used Paddle to sell a legal desktop application. On July 17, Paddle abruptly disabled my vendor account and access to my dashboard, with no prior notice. In their only response, they claimed my product enables infringement upon copyrights apparently because it includes the ability to burn CDs.This is a misrepresentation. CD burning is a legal function widely used for personal content and backups. My software does not facilitate piracy or infringe on any copyrights.Whats more, Paddle made this same accusation twice in the past, and after internal review both times, they admitted their error and reinstated my account. Now, without offering any review or explanation, they are using the same discredited rationale to permanently suspend me.Since then, I have received no response to multiple support inquiries. Ive asked at the very least for read-only dashboard access to retrieve essential business and tax records which has also been ignored. This has severely disrupted operations and caused financial and reputational harm.?Desired Resolution:I ask that:1.Paddle acknowledge they misclassified my software.2.Fully reinstate my account, including dashboard access.3.Communicate clearly and fairly before taking punitive action in the future.This pattern of behavior appears arbitrary and unjustified, and Im requesting assistance from the BBB in securing a resolution.

    Customer Answer

    Date: 07/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ** ******



     

  • Initial Complaint

    Date:06/30/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to renew my chat gpt description and I got redirected to paddle.coms sight for "chat bot" which uses the trade **** logo of chat gpt and similar UI to trick people into believing it is the correct website. I gave them my credit card info and lost 60 dollars for a fake and subpar service. Very frustrated by their customer service which is just a bot. It has happened to numerous people and is unacceptable.

    Customer Answer

    Date: 07/25/2025

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

     

    My emails are from several weeks ago and the only response was an automated AI response saying they would get back to me but out of six emails ive sent none have been replied too. 
    Sincerely,

    **** ****


  • Initial Complaint

    Date:06/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Paddle Chat GPT in May and have not used it because it won't let me log in. I've contacted Paddle, they allowed me to cancel the subscription but next year. It's not right that I have to pay for the whole year of service that doesn't work. I want a complete refund.

    Customer Answer

    Date: 07/17/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Paddle.com Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** ******

  • Initial Complaint

    Date:06/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chatbot app AI has fraudulently collected money from me for the last several months. They used deceptive advertising practices such as copying the Open AI logo associated with the legitimate company *******. They also make it extemely hard to cancel the account or ask for a refund. I am asking that the BBB pursue action against this company and warn others of its fraudulent practices. I would like to have the money that this fraudulent company took from me refunded to me.

  • Initial Complaint

    Date:06/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by ****** through Paddle.com for a $42.00 subscription for *******. I did not order it, I was not in the state when this charge occurred. No one else was on my account. Now, Paddle,com, contracted by ****** is charging me for a service I did not order or want. They were able to charge my debit card. I have contacted them and they are now telling me I need a key number to the purchase. Of course I do not have it. Paddle.com, ************** is a scam and fraud. I did change my ****** password. However, I will not use ****** anymore. I am fighting this, but I have seen in line I am not the only one with this complaint. Now, I need to contact my bank and get my debit account number changed. Please help. I am a 73 year old, senior citizen. Numbers below are from my ****** account.

  • Initial Complaint

    Date:05/27/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to purchase a ******* Pro subscription from Open AI and believed I had done so on 1/3/25. When using ChatGPT I was prompted to upgrade my account and checked the invoice. With research, I understand that I purchased Chatbot App, not affiliated with ******. I have found evidence of this company acting in disceptive and fraudlent ways and believe I was a victim of the scam. I do have a receipt documenting my fraudulent subscription.

    Business Response

    Date: 06/03/2025

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.

    Customer Answer

    Date: 06/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

    I reached out to Paddle directly BEFORE filing my complaint. Their response was that their policy would only review complaints within 30 days, even though the subscription term is one year. This AI bot response is not sufficent. 

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *******




     

    Business Response

    Date: 06/18/2025

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.


    Customer Answer

    Date: 06/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The second response is the same as the first--a virtual assistant that cannot resolve the dispute due to locked in policies.  This process feels like a joke--all the business has to do is send a canned response with a link to an AI assistant with no capacity to understand or ability to understand how the policies (which are not immutable laws) do not fit.

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *******




     

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Geoguessr which showed $2.99/month at checkout. Was charged $35.88. When trying to contact Paddle they refused to issue a refund. First it was once the case closes through ****** they will issue a refund, when the case closed, now theyre saying they cant issue a refund because the funds are with the seller, which makes zero sense because they are the seller! It literally shows them as the seller through the charge on both ****** and my bank.

  • Initial Complaint

    Date:04/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered today that somehow a charge for $54.95 was charged to my personal checking account from **********************. Neither my husband or I authorized this payment, purchased anything or have any clue what it was even for. I have disputed it with my bank and they are provisionally reversing the charges until it is proven we did not authorize the payment. This type of thing truly worries and upsets me how my bank account info was obtained, and what if I had not noticed the charge! It could be happening to others out there so everyone be mindful and check your account.

    Customer Answer

    Date: 05/25/2025

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    My bank did reimburse my money back after finding I was not responsible for authorizing the charge.

    Sincerely,

    *** *****


  • Initial Complaint

    Date:04/19/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into a merchant agreement with Paddle.com Inc. to process online payments. On July 26, 2024, ****** closed our account after classifying the business as high risk. According to Paddles policies, the company was entitled to withhold our funds for up to **************************************************** disputes.More than 180 days have now passed since the account closure, yet Paddle continues to withhold the funds without providing any clear legal basis, explanation, or access to the merchant account. Despite multiple formal requests for fund release, ****** maintains that the decision to withhold the funds is final, offering no further justification or transparency.This prolonged withholding of funds appears to potentially constitute an unlawful conversion of our rightful proceeds. We are seeking immediate recovery of the full withheld amount and reserves the right to pursue legal and regulatory action if the funds are not released promptly.

    Business Response

    Date: 05/05/2025

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, ***** I'm a virtual assistant, available 24/7 to help you resolve this matter.

    Customer Answer

    Date: 05/08/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The response we received from Paddle.com Inc. appears to be automated and does not address any of the core issues raised in our complaint. It failed to acknowledge the facts provided, nor did it offer any meaningful resolution or explanation for the continued withholding of funds.
    Our merchant account (registered under ******************* was closed by Paddle on July 26, 2024, and they have withheld funds ever since well beyond their own 180-day policy. Despite numerous attempts to contact them and resolve the issue, Paddle continues to ignore our requests and has denied us access to the account entirely.
    We consider this unacceptable and a breach of contract. We are seeking the immediate release of all withheld funds and do not consider the matter resolved.

    Sincerely,

    ***** *****

Paddle.com Inc. is NOT a BBB Accredited Business.

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