Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** to Paddle.com on 10/17/24 - for a year subscription to Clean My Mac. After more than 40 emails and repeatedly sending them a screen shot of my checking account showing the payment clearing my checking account, I have still not received help. I only receive the same auto response e-mail. It is a link to sign in to Clean My Mac - which always takes me to a screen that tells me I need to pay for the subscription in order to have an account. A couple of days later, I receive another email that says - you have not responded to our email so we will assume the issue has been resolved. Yet, I DID respond to every single one of their emails and tell them the problem - I show them screen shots of where the link sends me and screen shots of my bank account showing I paid. I also started sending my phone number asking for customer service to please call me. I continue to get nothing for months except the same auto responses. I have also asked for a refund and get nothing.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought ******* service a year ago and do not recall authorizing an automatic renewal of $83.33. They took this money from my bank account on 3/18/25. It overdrew my account. I filed a complaint through ****** which closed the complaint.*** provided copies of this to these people and was told by one person I would be refunded because it still was under 30 day of money back guarantee. I want my $83.33 refunded to me.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Paddle.com Inc.Date of Account Closure: August 15, 2024 Amount in Dispute: $2,200 Account ID: ****** Complaint Details:On August 15, 2024, Paddle.com Inc. closed my account without prior warning and blocked my access to my funds. After repeated attempts to recover my money, the company suddenly claimed my account was negative with no prior indication of such an issue.When I demanded proof, Paddle took a full week to provide a *** file, which they claim proves that I owe them money. However, I have solid evidence that this claim is false.Additionally, Paddle blocks users from accessing their accounts after closure, making it impossible to verify transactions or balances independently. This raises serious transparency and ethical concerns about how they manage customer funds.Despite multiple follow-ups, Paddle has failed to return my $2,200 and continues to ignore my requests for a resolution. It has now been 214 days, and every attempt to resolve the matter has been met with delays, misleading responses, or silence.Desired Resolution:I demand the immediate release of my full remaining balance of $2,200 and a clear explanation for why my funds were withheld. If Paddle fails to act, I will escalate this issue through legal channels, regulatory complaints, and public exposure.I request that the Better Business Bureau (BBB) investigate Paddle.com Inc. for:Withholding merchant funds without clear justification Blocking access to accounts after closure Providing questionable financial reports after lengthy delays Lack of transparency in handling payments Supporting Evidence:Screenshots of Paddles responses (or lack thereof)Emails showing misleading communication and delays The *** file provided by Paddle Other relevant documentation proving my claims

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Chatbot App (processed through Paddle.com) for deceptive business practices, misleading advertising, and refusal to honor a legitimate refund request.On 3/17/25, I searched for ****** AI (a well-known AI assistant by Anthropic) and clicked on what appeared to be a legitimate link. I was misled into purchasing an annual subscription for "Chatbot App" for $59.99, believing it was the ********** I intended to subscribe to.Upon realizing the mistake, I immediately canceled my subscription and contacted Chatbot App/Paddle requesting a refund. Despite providing proof of my purchase, including my ****** Transaction ID, the company has repeatedly responded with automated messages falsely claiming they cannot locate my transaction.Steps Taken to Resolve the Issue:? I contacted Chatbot App/Paddle via email multiple times. They refused to acknowledge my valid transaction and directed me to a chatbot that provided no real assistance.? I provided proof of payment, cancellation, and transaction details. They continue to ignore my requests.? I have now filed a ****** dispute, as this company refuses to process a refund through direct customer service.Why This Business Is Engaging in Fraudulent Practices:? Deceptive Marketing: They intentionally mislead consumers into purchasing their service under false pretenses.? Refusal to Acknowledge Transactions: Despite proof of payment, they claim they cannot find my purchase.? Automated Stalling Tactics: They refuse to provide human customer support, only responding with canned, unhelpful replies.? Failure to Provide a Refund: They continue to deny a refund request despite cancellation and valid proof of purchase.Resolution Sought:I am demanding a full refund of $59.99 and a formal acknowledgment that this type of deceptive marketing will be corrected. Additionally, I request the BBB to investigate Chatbot App/Paddle for fraudulent and misleading sales practices.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24, 2024, I subscribed for an annual membership to Virtual Staging AI provide by Paddle.com . On February 25, 2025 my credit card was charged $228.00 per the renewal. The business emailed me the invoice but did not state that I had 7 days to receive a full refund. The credit card statement does not get generated until 28 days from the billing cycle. On March 4th, **************************************************************************************************** the funds on the basis of their terms and condition that are not stated on the invoice. This policy was not clearly stated at the time of purchase or on the invoice received via email, and I believe it violates consumer protection laws in the state of NY. New York businesses must post their refund policy near the register, entrance, or point of sale (point of sale should include invoice when automatically renewed). If a business doesn't post a policy, they must accept returns within 30 days of purchase.I am requesting that the BBB investigate this business and take appropriate action. Furthermore, I would like the company to issue a refund of [$228.00] and update their policies to comply with fair consumer practices.I appreciate your prompt attention to this matter. Please let me know if you require any additional information. I look forward to your response regarding the steps that will be taken to hold this business accountable.Sincerely,******* ****

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a trial subscription with ********* in 2024, and then saw transactions coming from my wifes bank account. I tried to cancel using a ********** link that they sent me, but I was unable. I have attached a correspondence I had with them to ask for a refund and cancellation of the account. I have also attached an email that I got back from ********** saying that they could not locate any receipts of my payments. When I received yet another receipt today, I remembered that I had not heard back from them. I also tried to send a message through the ********* app page, but it says and has says that there are technical difficult that do not allow messages to be received right now. The last thing that I included was a usage chart that I got from their site that proves that I have not used them in the months for which I was billed. I also tried to delete our payment information so we would not be charged in the future, but the only way to do that is to cancel without a refund. I think this is a scam company. I used their filter during the week of the trail and was disatisfied with it. At the time, I thought lack of use would indicate my disinterest in continuing the subscription. I want to have the total amount back, but I know that they can make an argument that they were unaware of my disatisfaction until I notified them two payments ago. I want some consideration if possible. Should I cancel and await your response?

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged $59.99 on 2/21/25. I don't know what Paddle is and I didn't sign up for a service with them. I want a full refund from this company. They had no right to charge me anything.

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** *****
  

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for which was $105.30 on 10/08/2024 for a lifetime membership to ***********, an online ai image generator site. A few days later, they charged me $95 for a one year membership and I thought that was just in automatic subscription or mistake from the trial membership that I first had. I disputed this charge with Discover card and art space did not like that so they have blocked me out of my lifetime subscription, but have not refunded any money. I would like to continue the lifetime subscription, but after this, I don't think I can trust them. I started asking for help on their ******** site and was kicked out of their site within three or four hours of posting a question on their site. I've contacted paddle net, which has an office in ******** and also art space which unfortunately is in ******* so out of US laws. I am not the only one having this problem of being kicked out after paying for a lifetime membership and everyone's story seems to be the same. They can get no customer service just like I cannot and seems like for others. The denial of service just seems to pop up out of nowhere. This constitutes a scam to my way of thinking, and I would truly appreciate your help in resolving this matter because both businesses have unbusinesslike, business practices. Thank you very much for your time in this matter.

  Business Response

  Date: 02/24/2025

  Hi Better,

  Thanks for reaching out.

  Paddle is a software reseller and we help software companies around the world sell their products.

  I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

  We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

  Please follow this link to chat with me, ***** I'm a virtual assistant, available 24/7 to help you resolve this matter.

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  This email is in reference to *** **** ******. 
  
  ***********************************************************************
  
  He works at UniCredit inMunich, *******, ******* and also has this company:
  
  Professional Software, Made Simple.
  
  *************
  
  
  
  but he is also a scam artist. Please see the 3 receipts that I have attached. I have been trying to recover access to AT LEAST 1 of the accounts that I paid *** ****** for at *********** through ********** last year. I have been contacting him with NO reply whatsoever through artspace, ********** and I have just recently filled a complaint with the Better Business Bureau BBB against **********, who has an F rating with them. All I want is what I paid for, I have worked too hard my whole life to have a scammer take advantage of me. I am also not the only person that *** ****** has scammed. He has a *********** group on ******** and I posted this problem there and I was kicked out of the group in a few hours. Before I was banned, I read about 1 other person saying they had the same problem. I have since posted in other AI groups, telling everyone not to spend anything on *********** and I have had several other people say the exact same thing about the scammer, **** ******. I would either like my money back or access to *********** if I could ever trust him again. Any help in this matter would be greatly appreciated.
  
   
  
  Sincerely, ******* ******  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

• Initial Complaint

  Date:02/16/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15, 2025, I entered a 3-day trial subscription with paddle.com through ***********. I was told I could cancel the subscription at any time. If I did not cancel, my credit card would be charged $14.95 at the end of the trial period. When I go to the website and select the "cancel subscription" link, it does not work. When I click the link to their support team for help with my issue, a blank window appears with no opportunity to convey or receive communication.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/11, Paddle.com charged my ****** an unauthorized amount of $43.04. I went on their site and canceled, although I had not signed up. I want this to be reimbursed and for them to remove my name from their list. It's a scam,