Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a recall on my 2020 Nissan Sentra, I brought the vehicle to Nissan of Bay Shore after almost waiting 1 year for Nissan to get the recall parts in. I brought car in and the next day the vehicle would not drive. I brought car back to dealership and the *** told me I had to pay $250.00 for them to look at it, WHY I just had car there for recall ? They returned with my car needs $7407 + tax. HOW my car was running perfectly prior to recall. NOW I need to pay $8000 in ********** car was running in perfect condition. The service department did not provide me with written estimate. I am being taken advantage of.

  Business Response

  Date: 11/03/2024

  *** *****:

   We do take every consumer complaint very seriously - we presently have management reviewing the information provided and will try to get back to you as soon as possible.

   In the meantime, if any other information is available, feel free to provide it to BBB or to me directly.

  Regards,

   

   **** *****

  Compliance

  *****************************

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified pre-owned vehicle from this Nissan dealership on May 19. The dealership added a temporary registration sticker to the windshield and told me that the new registration would come in the mail in a couple of weeks. The expiration date on the temporary sticker is now approaching. It is now two weeks away and I still do not have the sticker. I have called the dealer only to be placed on hold for long amounts of time. I have even gone there in person and specifically asked when the transmittal was submitted to the **** I feel they are out of compliance within the 5 day rule of submitting paperwork to the **** They have stated that they cannot provide this information. I am requiring assistance. Can you please assist?

• Initial Complaint

  Date:05/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently brought a 2020 Nissan rogue and been having issues since day one first issue is that the driver side tire is bald and wont pass inspection second issue is the alignment is bad third issue is brakes and rotors need to be replaced Ive tired to work with this dealership but they havent been wanting to work to resolve theses issues not to mention Im paying 700 a month as a car payment

  Business Response

  Date: 05/29/2024

  ****************:

  A number of compromise solutions have been offered by our Nissan staff members.

  None were to your satisfaction - and our service staff would take issue with your assessment of the condition of the vehicle.

  We do believe in customer satisfaction, but simply disagree with the extent of your complaints.

  A smaller, more reasonable compromise may be something our store can contemplate.

   

   Thanks,

   

   *******************

  Compliance Officer

  *****************

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I told them what I wanted done and they havent offered me anything close to what I want 

   

  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2020 Nissan rouge sport sv on march 16th and on march 17th I noticed that the drivers side front tire was going bald on the outside I went to the dealership on march19th to let them know and to have them replace the tire for free since I just brought the car I was told that manager I needed to talk to wasnt in that day I went back to the dealership on march 22 they told me to come back and have service look at the tire and I brought the car in for service on march 28th and I was told that it must of been like this for some time and i asked how are u going to let a car roll off the lot that and I also said that I was not going to pay for a new tire when u guys knew about the issue

  Business Response

  Date: 03/29/2024

  I'm working with our staff to resolve your complaint.

   

  Feel free to reach out to my offices at the contacts below.

   

  *******************

  Compliance Officer

  *****************

  ************

• Initial Complaint

  Date:03/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had leased a Nissan Altima 11/2023. Was told i would receive Floor mats to help protect the interior of the vehicle during the course of the lease. To this date, I have not received said items despite:1. going in person to the dealership on more than one occasion to speak with any representative to see the status of the items mentioned and getting back vague time ********. Receiving multiple calls from dealership either asking if i was still interested in leasing the vehicle, after already having the lease for several months, or inquiring of a complaint issued on their site but never getting back to me with a resolve, only that someone would contact me at a later time.It has now been nearly 5 months and a simple item such as floor mats still have not been made available? This is now the second and final lease I have gotten from this dealership as back in 2022, a similar issue occurred making it necessary to file a complaint with this site at that time as well.

  Business Response

  Date: 03/25/2024

  We are working with the consumer to resolve this issue, ASAP.

   

  Thanks for bringing it to our attention.

   

  *******************

  Compliance Officer

  *****************

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Nissan of Bayshore and I was told the tires on the car were brand new.and as a result the tires turned out not to be brand new , but worn , when I told the dealer about the situation with tires , they have refused to replace the tires or try to help rectify the problem.It has been over 3 months and not one response , even called the nissan main office and they were going to escalate it with the dealer at Nissan of Bayshore and still no response from anyone. They are totally ignoring the problem.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I appeared at Nissan Bay Shore on January 27, 2024 to discuss my options with my lease ending. My vehicle is a 2020 Nissan Sentra SR, and my residual was approximately $14,000.00 to buyout the lease. However, my car is valued close at $18,000.00 via Carvana and CarMax at the time of appraisal, and was told by ******* that they would honor the $18,000.00. I worked with sales rep ****** who was professional and understanding. In test driving the 2024 vehicles with ******, it turns out that none of the 2024 vehicles I test drove (Sentra and Altima) had all the bells/whistles and features in one vehicle that I had in my vehicle. Once it became apparent that if I was to enter into a new lease for a 2024 vehicle, it would be a downgrade from my 2020 vehicle. I began to move forward with purchasing the vehicle. They had me wait 4 HOURS for no reason, with others meeting with the financial officers who came in after me. My transaction would have been the quickest. When it came time to speak with the financial officer, they tell me that the grand total is $21k. A brand new 2024 Sentra is valued at $23k. The financial officer tells me that the total increased because of sales tax, title transfer, and then an OPTIONAL warranty that was valued over $4k. I told them I do not want or need to purchase the optional warranty, and they told me that they I have to because of NY Lemon Laws. I told them that Lemon Laws would not apply since I have been in possession of the vehicle for 3 years and the one who has been maintaining it outside of any Nissan service center. When I told them this, the financial officer closed my file and stormed out of his office, telling me that he cannot sell me the vehicle pursuant to the lease agreement. He THEN THREATENS TO CALL THE POLICE ON ME if I do not leave the premises. I then speak with the ** who not only is helpful, but justified the financial officer's actions because they were not making enough profit from me.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to trade in one vehicle (Nissan Altima 2014) last year for another (Nissan Rogue 2017) and this establishment sold me a ***** infested car, the transmission light has been on since purchase date of August/September 2022. I returned well in enough time frame for the car to be switched out but the manager would NOT accommodate me under circumstances. The brakes AND tires need replacement, a recall on the key faub. I've tried to go back multiple times and the manger of the dealership was very demeaning, stand-offish, inconsiderate and an overall disappointment. I have just uncovered with proof that THIS DEALERSHIP SOLD ME A LEMON, and no one is doing anything about it. That's most definitely against the law!

  Business Response

  Date: 12/18/2023

  **************:

   It appears you have a list of issues with the vehicle. If the problems have been there since early in your ownership I would simply need copies of the repair orders mentioning those items (so I can get the work done at minimal or zero cost, I must get management on board.)

   I greatly appreciate your patience. The info can be sent here - or more quickly at *****************.

   

   Thanks,

   

   *******************

  Compliance Officer

  *****************

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I *************************, was sold a LEMON! I purchased a 2017 Nissan Rogue and I need the dealership and ALL parties to take responsibility for said actions. Selling a LEMON in NY is AGAINST THE **** The car was sold to me with an infestation of roaches, check transmission light on, I had to replace brakes AND routers, tires need replacement, I'VE ONLY HAD THIS CAR FOR 1 YEAR!!! There is no way I needed to do all of said maintenance.  When I TRIED to return the car and state the problems, I was met with push back by ***** (who sold me the car), and Executive Manager- *****************************. This man was/is disgusting! He lacks compassion, customer service and over all respect. I returned for the transmission/check engine light and was there for hours, the car was taken to the back RESET and brought back out. Mr. *** who was or is the service manager, told me that he needed to order a part and that it was going to take 3 days, that was 1 YEAR AGO! This dealership is located in Bay Shore, which is almost an 2 hr drive for me. so NO I wasn't going to keep driving back and forth to receive NO RESULTS!!! So at this point I'm frustrated and I want a working car! I have all the pictures and text messages where I tried to get a resolution to this problem.

  So to you ***********************, Compliance Officer: **** is a response to what you said and I quote "It appears you have a list of issues with the vehicle. If the problems have been there since early in your ownership I would simply need copies of the repair orders mentioning those items (so I can get the work done at minimal or zero cost, I must get management on board.)" 

  I hope my response at the top of this message answers all of your concerns! I wouldn't need copy of repair orders if the lemon wasn't sold to me in the first place. Now if you need to see paperwork/images that shows I need brakes and routers, tires, and a NEW TRANSMISSION, on a 2017 Nissan Rogue after only 1 YR SINCE PURCHASE DATE. I definitely can provide that!! 

  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last summer I brought my car to Bayshore Nissan to find out my transmission was no good. I work in facilities for a school district and need a car. I decided while I was here that I would see how much the used cars were. I spoke with *************************. He showed me a 2019 Nissan Murano. I was really concerned about the payments and told him that I can only afford about 400 a month so i asked him if he could tell me. He then insisted that he would have to run my credit and call my insurance company. I questioned him why, I just wanted to know how much it would be a month. He said this was the procedure. After a while he came back to me and said he wasn't sure on the exact amount but said it would be around 400 a month. He then said I need to see the finance person *************************** and there might be a little wait. I decided to grab a cigar out of my car and noticed the plates were not on my car any more. I saw them in the 2019 Murano. I went back in and asked him why he would do that because i did not even know if I could afford the payments yet. I then realized he switched my insurance as well. I sat and waited to see the finance person for about an hour. I finally got called in and ******** explained to me that the payments were going to be 640 dollars a month. I expressed serious disappointment and had ***** called into the office. I asked him to explain why he lied to me. I then told him that he wasted a good part of my day and lied to me. I then told them to switch my plates back and switch the insurance back to my old car so i can take it home. ******** called in the financial supervisor. He asked me what i could afford and i explained to him about 400 a month. He told me that Nissan has a special program and he would give it to me. He said he would give me a check for ***** dollars and if I used it toward my monthly payments for the first year it would bring my payments down so I can afford it. He then said I would be called back after a year of making on time payments he would refinance my car and get my payments around 400 dollars a month. Well, a year went by and I never got a call. I called the car dealer and spoke with *****. He told me he would call me back. I waited another month and finally went down there. I sat with the finance person and explained that I can't afford the 640 a month payments and need to refinance. They told me that I would have to put ***** dollars down they would drop my payments to 600 dollars a month and extend the loan by another year. These people lied to me and told me anything they needed so that I could take the car. I now have a car that I struggle with to make payments. I have a son with Disabilities that is really affected because i have to make such high payments. I wonder how many other people were treated that way.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into Nissan Bayshore to see if I could trade in my *** to a sedan. I was there for a total of 5 hours. Within the first hour I was met with **** and *****, who proceeded to tell me they were going to run my credit prior to even to discussing which sedans I would be interested in, and what situation I was currently in, or any other information for that matter. **** said he would return and let me know what would happen. After waiting for two hours, I went to find **** to see what was happening as he didnt even stop by to let me know where I was in the process or further discuss what I was looking for in a trade in. At that point I had called a friend to come because they kept stating they were waiting on "bank appraisal" for the *** i wanted to trade in which I have never heard of before. My friend and I waited another hour, then called **** over to see what was actually happening and they have not informed us of anything nor even at the slightest mentioned what was happening, I was a wall to him, and his answer when I pointed that out was "you arent the only customer I am dealing with, and if you had a better credit score I would be helping you". At this point ***** who was on the first day of his job offered to show us available vehicles, discuss options within each sedan model. After spending a pleasant time with *****, he proceeded to tell us he had to get back to ****. Once again **** never showed up, and I had to go up to the finance desk and see the status of the application that we were told was submitted 4 hours early, yet did not even show up on my credit report until I personally walked up to the finance desk and they pushed it through, we decided to leave, and they took down our number to let us know when the bank would return with an answer. The day after we recieved a customer service call about our experience and when we told them nothing occurred they were shocked. Its not been three days and unless I call them (they ran my credit 13 times). np.

  Business Response

  Date: 08/03/2023

  Please have consumer send the following information to our Compliance Officer for a removal letter to be written (a copy will be sent to your home as well.)

  A request to remove the inquiries must be in the body of the letter, along with the following info:

  Full Name

  Address

  Date of the Credit Pulls

  Last 4 digits of your Social Security Number.

   

  ALL emailed to: *****************

  Our response time is usually 1 week. The credit reporting agencies may take approximately 2 months to change the information.

   

  Thanks,

  **** 

   

  Compliance 

  *****************

   

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   

   I have emailed the said person to remove the hard inquiries when they are removed my complaint will be resolved

  *************************