Complaints
Customer Complaints Summary
- 19 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/07/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid a flat amount for registering a new vehicle, any overage would be refunded to me after the vehicle was titled and registered. I was charged $700 for vehicle registration. The exact amount for registration and title was $252.54 therefore an overage of $447.46 is due **** purchased a vehicle on January 25, 2025 and I received the registration on February 1, 2025, I have called the dealership several times left a message for the manager and have not gotten a responseBusiness Response
Date: 04/08/2025
To whom it may concern
we collected $700 for out of state dmv on 1/25/25
the final bill was $150 for the service to process ** dmv
$25 for the ** EIL electronic title fee
$252.54 for the transfer fee of his plates
TOTAL $427.54
his refund is $272.46 I emailed our office on 2/26/25 to refund him
PS
We also saved him $250 by applying for his duplicate ** trade title on my own without using a serviceThank You
Customer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ********
Initial Complaint
Date:03/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/8/2024, my wife and I purchased a vehicle from Atlantic Chevrolet. We came to an agreement for the terms of the sale of a 2025 Chevrolet Tahoe, part of the terms of the sale were to include all weather liners for the interior, including the trunk. We signed the contract of sale and awaited delivery of our vehicle. Upon delivery of the vehicle, the liners were not given to us and we were told that they werent in stock. Approximately 2 weeks later, we did receive the liners for the cabin but not the trunk. 3 months have gone by now and after endless phone calls, speaking to the customer service manager, asking for the general sales manager and reaching out to my salesman ****. At this time, nobody is returning our calls and we are requesting a check be cut for the total of $195 which is the retail price for the trunk liner.Business Response
Date: 03/25/2025
******* ****** took delivery of a 2025 Chevrolet Tahoe on 12/08/2024 from us at Atlantic Chevrolet. At the time of sale it was agreed to include a set of the All weather mats for 3 rows. That is what we agreed too and had paperwork issued to confirm this. We provided the customer with the 3 rows of Mats but the client was under the impression that it came with the Cargo mat as well.
After speaking with *** ******* he mentioned that he was unhappy with the *** GM All ******** we provided to him so he went out and purchased his own set of mats along with the cargo mat.
Even though we followed through with our agreement... For customer service, we worked it out with the customer for him to return the 3 rows of mats that we provided to him and we would issue him a refund for the mats he purchased as well as the Cargo mat that was not in the original deal.Initial Complaint
Date:12/26/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were in contract to purchase a vehicle with Atlantic Chevrolet of Bayshore. The deal ended up not going through and we walked away. We have requested refunds of our deposits to our credit card accounts which in a text from the sales *** were going to be refunded multiple times since Dec 10, 2024. We filed disputes with the credit card companies today. The companies have no record of refunds being appliedBusiness Response
Date: 12/26/2024
Unfortunately we can refund the deposits because there was a dispute put in on the charge. We will wait until we hear from the credit card company on the dispute and we will not dispute the refund
Thank You
Customer Answer
Date: 12/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:On the morning of December 26th I contacted the Credit card companies and the BBB after being told countless times from the Sales *** that the refund was being submitted. Following this complaint the sales *** contacted me needing the credit card information to submit the refund. How is it they told me this was completed when they needed this information. Personally at this point I feel an apology is in order as I was lied to about it being done Now I have to wait for the credit dispute.
Thank you,
****** ** *****
Initial Complaint
Date:09/03/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Atlantic Chevrolet sold a 2020 Tahoe as certified pre owned. The dealership had an aftermarket sunroof installed. The dealership did not disclose that the sunroof was aftermarket and passed it off as a factory GM part. I have had 2 other Chevrolet dealerships tell me the vehicle should have never have been sold as certified . Dealership is not taking responsibility for the water damage and the sunroof is inoperable and pours water into the vehicle.Business Response
Date: 09/05/2024
Prior to **************** purchasing the subject vehicle, the showroom had a sunroof installed on the outside on June, 24, 2020. The Dealership has advised that they can do the repairs to the sunroof in the ******************* If the consumer would like to make an appointment, please have him contact them directly to schedule same. Thank you.Customer Answer
Date: 11/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Ive contacted the business numerous times with no response. All I get is let me look into it and Ill get back to you. *** had the issue since I bought the car. It was never disclosed that the vehicle had an aftermarket sunroof which the warranty that the dealership sold will not cover.
******* ******
Customer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:After the parts were installed the sunroof still continues to pour water into the car each time it rains. I have proof that the sunroof still doesnt work. A video of the sunroof still not working was sent and never got a reply.
******* ******
Customer Answer
Date: 11/19/2024
Good afternoon,
attached is the invoice. I contacted Atlantic after the repair to notify them the sunroof still wasnt working and never got a response. I have a video for proof that the sunroof still isnt working.
Initial Complaint
Date:07/08/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made a $500 refundable deposit for an order of a vehicle on 1/11/24. Vehicle was not delivered as promised. Refund was offered on 6/22/24 but has not been received as of 7/3/24. Called twice and management is not taking calls on the matter.Business Response
Date: 07/08/2024
We are doing the refund now. The name "*********************" was not in our system under that customer number. We refunded "***********************" today
Thank you
Initial Complaint
Date:03/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new 2024 Silverado in early January, the sticker said 3 years CONNECTIVITY plan, which of course I assumed was connectivity to OnStar, NO mention of only a 30 day DATA plan included which is required for the maps to work via OnStar. The dealer says maps will work through my phone but that was never explained to me prior to purchase, I never would by a 55K truck without maps working unless I use my personal phone. Being that it was never disclosed to me that I must use my phone or purchase a data plan, I am requesting the dealer provide the 3 years of ************** at their expense. Also, they should disclose that a personal phone is required for maps to work unless you make an additional purchase for data.Business Response
Date: 03/29/2024
The Remote access plan has nothing to do with navigation. ************* did not want to sign up for the free OnStar trail because of "tracking concerns" The Remote access plan has to do with vehicle functions such as vehicle info and remote start.. He can certainly access the navigation system on his screen through the Apple/Android car play function which most people do in lieu of purchasing an expensive factory navigation system when he ordered the vehicle.This was explained to ************* . Im going to attach a copy of the window sticker for you to view. Please look at "Connectivity and Technoloigy on the window sticker
Agin we tried and explained to ************* about the free Onstar trial but he was adamant about not wanting it at the time
Thank You
*******************************
Customer Answer
Date: 03/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The only free trial plan I am aware of is the 30 day trial which expired and thats how I became aware a data plan was needed for maps to work. If there is another free trial plan available that will solve this issue I am all for it, no one offered me a resolution with the exception of using my own phone which is not a workable solution as I do not always have access to a phone. It was never disclosed to me a phone was required to use maps.
Please make available to me this free trial plan and we can settle this matter. That would be something I would have to sign off on to avoid a situation like this, no one turns down free stuff. Please provide the documentation showing this free data plan and my refusal to accept it or enroll me it. Where is it on the sticker, you would not offer something like that for free and not advertise it on the sticker? ******** is there, where is this free data plan? I had a map system in the truck I traded in to you for seven years, where is this refusal for "tracking concerns" coming from, that makes no sense, I used maps in my trade in that's why I want it again.
Also, this vehicle was not ordered for me, that is a deception to try and discredit me, this vehicle was on your lot. Had you told me I needed a personal phone for maps to work then yes, I would have had you order me one with the navigation system, that is what I thought I was buying. My issue is disclosure, you never told me I needed to purchase a data plan or a navigation system for maps to work. And where is this "free trial" you speak of? Did you remove my 3 month free ******** free trial? No you didnt because no one removes free trials and the only free trail offered was the 30 day plan which I used WITHOUT tracking concerns.
*************************
Initial Complaint
Date:02/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the ***** dealer for service. I believe that's when the vehicle was swaped with another one.I original vehicle had 150 miles ****The they swapped it with one that has 140 miles ****Business Response
Date: 02/05/2024
Good Morning, Atlantic Chevrolet Service Manager has tried to contact the consumer and left a voicemail with of his contact information in hopes of speaking with the consumer. The dealership is now awaiting a response from the consumer. Thanks.
Customer Answer
Date: 02/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I believe the dashboard was removed, during the inspection, so they can replace the *****ometer, as well as the engine. I pre-ordered the vehicle brand new. The *****ometer had a max ***** of 150 miles. ******* paying attention at the end of the service, I drove off with it.
The vehicle they returned to had a *****ometer with a max ***** of 140 miles, I believe the switch was intentional because the vehicles with the max ***** via the *****ometer are considered more expensive with a better engine.
***********************
Business Response
Date: 02/06/2024
With all due respect, the allegations the consumer is making is simply inaccurate. The dealership did not switch consumer's speedometer on the vehicle and not to mention, the consumer has not visited the dealership in well over a year. The dealership has done nothing wrong.Customer Answer
Date: 02/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I believe it was during the vehicle inspection at Atlantic Chevrolet the speedometer and engine were swapped. The original vehicle had a max speedometer speed of 150 m/h. The vehicle they returned to me had a max speedometer speed of 140 m/h. If you check my original preorder purchase records the vehicle had a max speedometer speed of 150 m/h. The vehicles was originally preordered at Sutliff Chevrolet, now known as Turner Chevrolet, in *********** ***
****** *****
Initial Complaint
Date:11/21/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Getting mail looking to buy car that I no longer own. Been happening for years, the assistant fakes taking a note and they send me more letters I want them to case because your wasting paper, I dont even own the car.Business Response
Date: 11/21/2023
Sorry about that I will take your name out of our system.Customer Answer
Date: 11/21/2023
Better Business Bureau:
Ok thanks.
Sincerely,
***********************
Initial Complaint
Date:11/15/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Wanted to buy a vehicle in cash but was told it would cost more than financing it they convinced me to finance and vehicle cost went from $30,600 up to just under $45,000 their sale practices are totally ridiculousBusiness Response
Date: 11/20/2023
Good morning and Im sorry about the confusion and your negative experience at Atlantic Chevrolet,
The ad is broken down as follows: Ad price + $1995 down payment, + $695 Admin fee, + $1495 certification...Paying cash would be an additional $1595 which was broken out for you from the information I received from **** and ********* When they wanted to explain it further I was told that you got very angry and stormed out of the dealership so they really couldn't've gone any further in their explanation. Again I apologize for the experience you had and hope I can make it up to you. none of these numbers come up to the $45,000 you mentioned in the complaint unless you add the interest charge from the bank but the price of the vehicle was well under $40,000 before tax
Hope this helps
Customer Answer
Date: 11/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I was told vehicle was ********* if financing, and ****** if paying cash. They automatically added an extended warranty and started to tell me it was because of bad credit until I stopped him and stated I knew the laws and a bank can not make you get warranty in order to get financing. I guarantee if you asked every person who has purchased a vehicle with poor credit, they will say that they were told that the bank requires warranty because of credit I had that happen in the past. THIS DEALERSHIP ARE JUST A BUNCH OF CROOKS. I will notify the attorney general to have them investigate their finance practices.
***********************************
Initial Complaint
Date:10/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted to purchase a vehicle from Atlantic Chevrolet in *******************..They did not have my truck on the lot was going to be ordered and delivered in a few months. When the truck that I ordered finally arrived I was supposed to only have to put down $5000 and my monthly payment was going to be $590 a month on a lease. When the sales person contacted me he said he's going to need $15,000 and the payments were going to be $1200 a month. Completely different than what I was promised. There was no issue on my end until I went to go collect the $500 down that I put on this vehicle. Because obviously I'm not going to buy the vehicle when the numbers I was promised were way off so just refund my $500 like every dealership in the past I have dealt with with is no issues and I would be on my merry way. I was told from the dealership that I was not *********** my $500 which in ************** it doesn't really matter what happens if the person doesn't pick up at the possession of the vehicle, he's immediately refunded his deposit. Very frightening that an establishment can just take your deposit change all the terms of your agreement..Business Response
Date: 10/27/2023
To whom it may concern,
******************** ordered a *************************** Silverado from the dealership and changed the terms of the original structure of the agreement. There was a trade in involved that was worth substantial money and the customer decided to pull the trade from the deal and expected his payment to remain the same. We never told the customer that he was losing his $500 deposit.
I will refund his $500 as soon as i receive his credit card info
Thank You
*******************************
Customer Answer
Date: 10/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I attached my credit card info to the BBB and uploaded it.
all I want is my $500 deposit I gave in good faith back. The deal I had with Atlantic Chevrolet. didn't work out because nothing on the agreement was honored which is OK I'm just upset that I want my $500 back and don't feel Atlantic should keep my $500 deposit hostage to be clear when I try to get the $500 back I was told by the dealership they had to sell the vehicle first in order for me to get my $500 back. The dealership never made it easy. Like other dealerships I've dealt with in the past, just trying to put this nightmare behind me.
*****************************
Business Response
Date: 10/30/2023
I have the credit card info and will refund to your account asap.
Just to be clear, " in good faith" we ordered you a $70,000 new truck and you cancelled when the truck we ordered for you came in...
Thank You
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