ComplaintsforAtlantic Honda

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I just received my new Honda Civic 2025 on Wednesday 08/28/2024 from Atlantic Honda. I want to mention that behavior of salesman *************************** was very rude. He was good before selling, once we moved to next steps on deal (when his with manager took over), his behavior changed. He wasnt answering questions appropriately. At start of deal, he committed to give referral bonus to my brother as he has Honda purchased few years back. At the end of deal, he back away as apparently, he mentioned you are trying to steal everything. I am not worried about bonus at all neither I need, but there should be appropriate and professional attitude regardless of the deal. Additionally, when I was signing paper, I requested the floor mats as I saw these are included on the sticker, which he said no these are not included. As per his explanation, what I was referring are the all-season mats which are not included in the deal. Again, I request to manager that I am still interested in buying the all-season mats which he then called to *************************** and asked him to give a call on Thursday 08/29 and provide me with some loyalty discount on mats. Initially he responded to me inf front of manager that he will give me full price not the discounted price with loyalty program, manager asked him the same and he responded 3 times the same answer, I guess he was trying to be funny but honestly it was the disrespect. Even the manager asked him to give me a call, he never called me back until today for mats. With such attitude and behavior, I wound not recommend Atlantic Honda to anyone in future. At least behavior and attitude should be professional always.

  Business response

  09/05/2024

  I am pleased to advise that the General Manager reached out to the consumer directly to resolve the matter. This customer is visiting the dealership today at 7pm to pick up a different set of mats. Thank you. 

  Customer response

  09/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  I really appreciate General Manager-Atlantic Honda who took over, called me to satisfy. I appreciate their follow-up on the process.
  
  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  12/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was at Atlantic Honda in September, to get a used car, but any in their inventory covered our necessities, then they offered me a new car instead of a used one, I filled out all the papers but before to be sure, I preferred to think about it in house and then come back tomorrow with my decision, even though I paid the $500 of the deposit. the next day with all my thoughts clearly, I decided to cancel the lease, they were mad but finally, they agreed to refund my money, but since that day until now I have received nothing yet, they said that is because of a problem with my credit card, then I called to the bank and everything is Ok with my credit card, anyways they said is not possible to refund the money on my card, and also they don't want to refund my money by cash or check, meanwhile I paid the amount and now I lost my money twice

  Business response

  12/14/2023

  The dealership tried to refund the customers card multiple times but was unsuccessful.Atlantic Honda would like to provide the customer with a check in the sum of $515.00 representing the $500.00 deposit and $15.00 surcharge. If this is acceptable, please have the consumer sign the attached Affidavit confirming that he has been refunded his deposit of $500 and will not dispute the charge on his **** Credit Card. Please have this signed in front of a notary public and return the original to the dealership at his earliest possible convenience.He can also visit the dealership to sign everything there where he will receive the check. Should he wish to visit the dealership, please contact *************************** at schedule a convenient time. 

  Customer response

  12/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, even when I had to wait almost three month to the access to refund my money.

  And to clarify, the resolution of this case just was possible to be solve,  due this complaint was created through BBB.

  Thank you BBB, for providing this complaint service and help us to solve this kind of situations.

  
  Affidavit was signed off, the document was kept and taken by ***************************, and I have the check in my hands. 

  
  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Honda crosstour from Atlantic honda in ******** ******** in 2016 and I purchased a 5 year extended warranty. With in 3 years of my purchase my car experienced paint bubbling, peeling and spider Cracking issues. Honda sent me to their *************** body place who painted over the issues instead of stripping t h e paint and corrrectioning the car correctly. 2 years later and I have the same issue except this time the paint is peeling off in half dollar sized pieces and there is rust under the paint. I contacted honda and they got a ******* estimate to repair the car. However Honda declined to correct the problem.I took it to an autobody place who tells me that the was painted incorrectly and it's the equivalent of a bandaid on the car.So I should pay *********************************************************************************** drive around embarrassed by the condition of my car!

  Business response

  08/19/2022

  Atlantic Honda (the "Dealership") has received *********************** (the "Consumer") complaint filed with the Better Business Bureau demanding repairs to her vehicle under warranty.
  
  As the Consumer states, American Honda ********** **** has denied warranty coverage. Any claim for warranty coverage is approved -or- denied by the Manufacturer. There are several reasons for a denial of warranty coverage including the non-coverage of the requested repairs. If warranty coverage is denied, American Honda Motors, Co., **** will indicate the reason for denial. We cannot express a reason why the Consumer did not include the reason the manufacturer had denied warranty coverage in her complaint.
  
  The Dealership has done nothing wrong. The Dealership has no obligations -or-rights to approve -or- deny warranty coverage by the manufacturer.
  
  Respectfully,
  **********************
  ***** ******************* ********* ** *********************** ** ******** *****

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were first time buyers and purchased a used certified pre owned 2019 Honda Civic. Upon taking our new car home, we decided to inspect the car more thoroughly. The car had signs of being in a car accident. We notified the dealership about the imperfections we found and was told that in the car fax the vehicle had never been in an accident. In the car fax, it stated the car had been in an accident with another vehicle. The sales rep failed to inform us about that important detail. We spent hours disputing with the sales **** ******** and manager about the scam they had pulled on us. This vehicle was sold as a certified pre-owned. The vehicle was being sold for $26,000 and ended up with a grand total of $44,000+ on a used 2019 Honda Civic with ******+ miles. *** once were we made aware of our rights before purchasing the car, nor was we given any information on the paperwork we were signing. The financier was being very limiting and aggressive when asked what were we signing. The manager promised us to replace the fender (it was partially loose) the left headlight, the weather seal on top of the roof, and molding on the left hand side of the windshield. We were told to drop the car off two days ago for the pending repairs the manager promised us, yet we received the car today with nothing being repaired (just a few minor dents that were fixed and was not given any invoice of proof for the work order that was requested) We were scammed and taken advantage of for being first time buyers. We would like to seek to have the dealership give us a refund for the fraud they committed against us.

  Business response

  08/05/2022

  Atlantic Honda (the "Dealership") has received ************************* (the "Consumer") complaint filed with the Better Business Bureau.
  
  The Dealership wholly denies the fraud accusations made by the Consumer. The Consumer agreed to all terms and conditions of the transactions and had signed all contracts. The Consumer has not submitted any documented proof to back up her claims. The Consumer makes accusation that are baseless.
  
  Furthermore, the Consumer states the subject vehicles Car Fax indicates the vehicle was reported to be in an accident and the Dealership did not report the same. The subject vehicles Car Fax states the following: February 5, 2022 Damage Report Accident Report involving left front impact with another motor vehicle VEHICLE WAS NOT DAMAGED. The Car Fax also contains a note stating: A vehicle can be involved in an accident without being damaged. The Dealership need not disclose Reports of Accidents. The Dealership must disclose any non-cosmetic damage suffered by a vehicle however. Honda Motors America will not approve the certification of any vehicle which suffered damage. The Dealership cannot express an opinion as to why the Consumer would not include the Car Faxstatement that the vehicle was not damaged.

  
  The Dealership has done nothing wrong.
  

  Respectfully,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Atlantic Honda

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 10/26/2021 I purchased a replacement mirror for my car with *************************** at Atlantic Honda for $510.53. Upon leaving, a friend told me I could buy the same part on Amazon for $40. I immediately contacted **** and asked for a refund and after playing phone tag for months, he agreed to refund me, minus a $100 restocking fee. I went to collect the refund of $408.42 on 4/7/2022 and despite having a receipt for this transaction, there has been no deposit to any of my accounts or cards as of today 5/26/2022. I will NEVER go to or recommend this dealership to anyone.

  Business response

  05/26/2022

  Atlantic Honda (the "Dealership") has received *********************** (the "Consumer") complaint filed with the Better Business Bureau. After the receipt of the Consumers complaint the Dealership has processed the refund.Attached please find a receipt of the same.
  

  The Dealership must make note that Management was not advised of this outstanding refund and would request a customer to contact management prior to filing of a complaint with any agency. Also, the Dealership will simply take the Consumers statement of I went to collect the refund . as a misstatement. The statement was followed with the Consumer's understanding that her Credit Card account would be charged back, the Consumer would know that physical collection of the funds would be unnecessary and may cause unnecessary discourse.
  

  Respectfully,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Atlantic Honda

  Customer response

  05/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I would however like to add that I HAVE contacted Atlantic Honda multiple times over the course of 8 months to resolve this problem and have been given the absolute run around by every employee there.  If I owed you $400, you would've sent it to collections and sued me for it. Be grateful all you recieved was this complaint from me. 
  
  Sincerely,
  ******** *********
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩