We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Chimney Cleaning

Island Chimney Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Island chimney service came to home On January 15th ****. The request by me was to provide a stainless steel chase cap on my abandon chimney which was no longer being used .. ***** came looked & said no problem it is a standard 8x8 chase cover we will have one made.. Come back and install.. Returned to my house a few days later to install , apparently cover they had made was to small and did not fit.. They went to truck got a grinder, they cut the corners on the cap , the cap should look like the lid of a shoe box.. now its bent awful compromising how the cap should look and fit . In addition its function to keep water from entering the chimney is also compromised.. They proceeded to blob silicone all over then they hammered the cap down on the flue.. It is just an awful disgusting mess Improperly down from start to finish.. I paid ****** cash and have a receipt. I am seeking a full refund of ****** so I can hire another company to remove this mess and get the right job done.

    Business Response

    Date: 02/15/2024

    Good Afternoon **************,

    It was a pleasure working together and getting your concern taken care of.

    In the future all you have to do is contact me directly. All matters are handled promptly

    and taken care of on an immediate basis.  Once again, I thank you for allowing us

    to be of service and rectify your concern. Have yourself a pleasant day.

    Thank You,

    ****

     

    Customer Answer

    Date: 02/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Island Chimney Service to install a wood stove in my home on March 20, 2023. During the installation process, the crew was not prepared and left numerous times to buy materials. They assured me the job would be done in 2 hours but ended up taking almost 9 hours. Once the job was completed, it was evident that the chimney was not installed correctly and they completely destroyed my gutter. When in use, the stove's exhaust makes the entire house smell of smoke. I have contacted ****** numerous times and he assured me he would send someone out. When finally someone came, they didn't address my concerns at all and have not corrected the job. I now have to hire a new company to replace my gutter and fix the horrible wood stove installation. If I could give no stars, I would. I would not let this company touch my house again. Beware and definitely do not hire.

    Business Response

    Date: 05/03/2023

    Good Afternoon ******* and *********,

    This is totally unfair.  We worked extremely hard on your installation.  Yes we told you 3 hours and it needed special piping and connections.  You should be glad that we were so diligent to take the time to get it done properly.  No one has ever complained that we went the extra mile. You never told me that there was a smoke issue.  You called me yesterday and we made an appointment with you to come over.  Why would you then go and make a complaint?  You make no sense. We will see you on May 11th as that's our appointment date.  There is no ****** here.  If you have an issue call me direct. I am always willing to work with every client. 

    See you on May 11th,

    ****

     

     

    Customer Answer

    Date: 06/09/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


    I apologize for my delay in responding. Island Chimney Service came on Thursday, June 1st to address our issues. At the moment, our complaint has been resolved. 

    Please feel free to contact me if any additional information is required or if you have any questions. 

    Thank you, 

    ********************************





     

Island Chimney Service is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.