Business ProfileforBoilers R Us, Inc.

I have had an extremely negative experience with Boilers R Us in many aspects. 1) Called up and spoke to ******* because our oil burner was chugging, he was helpful and nice and we set up a service visit for Saturday and he said he would call after 2PM on Friday to set up an appointment. He never called. I called back on Saturday morning and he said to call back at 9:30AM. I called back, was told at 11AM that the window was between 1 and 2 PM. This time went by and the guy without any call or followup showed up at 3:30PM, 1.5 hours after the appointment.2) **** showed up and was very friendly but he didn't have the right fuel nozzle. He attempted to get the unit running and then declared that the entire boiler was clogged and that was why it was running so poorly. When he left, I had no heat even though when he came, I did have heat, it just wasn't running well. This was on Saturday at 5PM and he said I would have no heat until they came back on Monday. I asked if there was any way to come back tomorrow (Sunday) to complete the service and I was told to talk to *******. I spoke to ******* and he said he would personally come out if it came to that.3) It's Sunday morning and I called *******, he said at 9am to call back at 10:30. I called back and he said no-one one and not himself are available to come out so it has to wait until Sunday and this was a $300 service that was very complicated because I have a special Italian boiler that is complex (it's not) so this a 6 hour one person job or a 3 hour 2 person job. So just to recap, I had heat, they came, I paid $200 for service, I had no heat, and they wanted to leave me like this for 2 days while I have an 18 month old at home. I called ****** and they came out. Within 30 mins, the boiler was running perfectly! I had heat and everything was correct now. Amazingly, the boiler is not clogged, this was a scam.Anyone, please avoid this business at all costs, they do not know what they are doing!