Business ProfileforWindowRama Enterprises, Inc.

WindowRama Corporate representative and Corporate lawyer,Your company sales representative and I met on June 30, 2023 to follow up on my request at WindowRama store for a double-open door purchase and installation. The store manager told me that even though I was clear on the door I wanted, a sales representative was required to complete a customary visit on site. That's why you came to help me complete the order. Throughout a 3 hour discussion, I communicated clearly that I wanted a double door like what I had before and showed you the Therma-Tru door from store printout, and you confirmed with me that the left side of the door panel would open first, right open second, like shown on the printout. We never spoke about a stationary panel of a door, as I never wanted it. Yet, a mistake was made in the order, resulted in a cheaper door with a stationary panel. And I, as a customer, am held hostage to it, for trusting the company and the representative to stay true to our discussion and be accountable for the order put in for me. You made a promise that I would get what I wanted and I would not be disappointed. I am disappointed. It is a significant sum and I budgeted way ahead of time in order to make the purchase.I made a mistake, too, for not triple checking each individual word on the contract to know that they were reflecting our 3-hour long discussion. Unfortunately, I'm not experienced enough to know that if a contract is missing the word "Passive", it means a panel is stationary. Even for a seasoned sales representative like you did not use words like "Passive" or "Active" when you spoke to me. Instead, you said the left door would open first. All I wanted was a double door that its left side opens first, no bells and whistles. I wanted credibility and accountability from a big company like WindowRama, which my friends and colleagues referred me to and used in their homes. So far, I'm not getting any of that. I need legal help with the situation.