Complaints

• Initial Complaint

  03/10/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  purchase: feb 2025 paid: $230.53 commitment: quality lifetime boat cover that fits properly dispute: cover sent undersized, they want to exchange for a larger cover but not made for my boat type and already know it may be a problem with fit. ( uploaded pictures and e-mail ) wants to charge me a 18% fee for a refund although they could not fulfill their obligations. I want full refund!

  Business response

  03/11/2025

  Hello *****

  My Apologies for the inconvenience and the trouble caused. I made sure to verify the ticket case, and it seems our agents has offered an exchange for a better fit but you did not like the option. To avoid any hassle I will make sur to let my team know and issue full refund back to your account. I hope we can do business in the near future. Thank you for your understanding on this.

• Initial Complaint

  03/06/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Im not one to write a negative review, but this companys customer service is absolutely awful. They sent the wrong size cover for our truck, it was too small. We had to email pictures of the cover on the vehicle, and pic of the covers tag to even get authorization of exchange. (Personally, I feel like they should have just mailed the correct cover upon verification/proof it was in fact the wrong size.) They did email a return label. In their order receipt, it states to report any defects or incorrect sizing within 30 days, which we did. However, I did not know it also meant to do all this and find a box to fit and get to *** all within 30 days. It took awhile to acquire a large enough box and in the meantime, we had a family emergency which my mother in law suffered a stoke, was in the hospital, short term care facility, then in home care. If anyone has experienced anything like this, its a lot. So once we were not as stressed, worried, busy, etc, we shipped it via *** and was then advised via email that its outside of the 30 days so they will not refund nor exchange. I called customer service to explain, and she advised there is nothing they can do and there is no way to escalate a complaint and there is no manager to speak with and she will not take a message. So basically, we are out $190. No refund, no exchange, not even the original incorrect cover! Nothing.

  Business response

  03/07/2025

  Hi *****, Im truly sorry for the issues youve been facing. Im ***** and Im disappointed to see you made a complaint here since we resolved the issue yesterday during our phone conversation. Im glad I was able to assist, and youll receive your refund as soon as we get the cover back at our warehouse.

  Customer response

  03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  03/01/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Over the last 3-4 weeks, I have tried to purchase a waterproof cover for my 2013 ****** JetSki from Seal Skin. The price was reasonable. The 1st cover was too small. After numerous email conversations with a so-called customer service person, I finally called the company and was promptly assisted and was able to swap the order for a larger size. This one was received and is too large. Then, another contact with a customer service person via phone call, who was apparently working from home and caring for a child, and was told she would initiate the return. Once again, I began to receive emails from the same customer service person asking for additional information, etc. it appears to me that this company continually stalls the return/refund process in an attempt to get the customer to forget the process so that Seal Skin can keep the money and not honor their advertised return policy. I advise caution before doing business with Seal Skin.

  Business response

  03/02/2025

  Hi there, I am sincerely sorry you had to go though all the hassle and still having fitment issues. I will make sure to take a closer look at your issue and we will proceed with your request for a return and refund. Once again, I apologize for all of this.

  Customer response

  03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this complaint has not been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  02/19/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a patio furniture cover from seal skin covers for $143 and it does not fit my item in any way. I measured 3 times for accuracy , theyve sent me some random cover not made to fit my order. Ive been emailing them since Feb 13 for a return label. Their website states guaranteed fit, warranty ensured, and 100% refund, which they are not standing by. Painful trying to deal with them to get this refunded. Back and forth every day with them fobbing me off. I now see posts and reviews and complaints about this company all over the web! How are they still allowed to be in business?

  Business response

  02/20/2025

  I am sincerely sorry for all the inconvenience. I made sure to check and I can see that we stood by our word and we fully refunded your payment. I understand that it has been a hassle for you, but we are glad everything got resolved in the end. Thank you for your time and patience. Let us know if there is anything more we can do. 

  Customer response

  02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  No, I have not received a refund, despite the company saying they have refunded the money... I have now finally received a return label from the company, to send the item back that doesn't fit my patio furniture. I am sending it back today. How long will the refund take?

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

  Business response

  02/25/2025

  Totally understandable, but you have been promised full refund in e-mails which serve as a proof that we stand behind our product. Once the cover has been returned back to our warehouse, your account will be refunded fully.

   

  I thank you for the time and understanding.

• Initial Complaint

  02/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a boat cover online from Seal Skin Covers. I selected the cover for the make and model of my boat but when the cover came it didn't fit properly and clearly was made for a different boat. They assured me that they would send me the proper boat cover to fit my boat. The second one again didn't fit my boat and was obviously made for a different boat. They now say that they don't have a cover to fit my boat make/model and are charging me a 18% Shipping and Restocking Fee! They advertise a "Guaranteed Fit" but it is obvious that they just send a cover to someone hoping that they will accept something not fitted for their boat and then charge the !8% when the person asks for their money back! Additionally, the cover stated that it was "in stock" when I ordered it and a day later I received an email saying it was out of stock and it would be 2 weeks before they could ship me what I ordered. I should have researched this company ahead of time because now I am finding many complaints about them.

  Business response

  02/17/2025

  Hello ******,
  I sincerely apologize for the trouble and inconvenience we've caused, and I'm truly sorry we didnt meet your expectations. After reviewing your boat model, I found that the square shape of the front is causing the cover to not fit properly due to its semi-fit design. Based on the information you've shared, we are pleased to inform you that we will be waiving the fee and you are eligible for a full refund. Please expect an email from us shortly with further details as we work to resolve this matter and process the refund to your account.
  We would appreciate your patience and understanding as we work to resolve this issue.

• Initial Complaint

  02/12/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a cover from Seal Skin Covers and it had me input my information for the boat details to find an appropriate cover. It came up with a cover and I purchased it. When we received it the cover did not cover the tower and swim step like we thought we were getting when I had put in the details. Even then the cover did not fit it was too short. So the representative said no problem I can help you out I will send you the one that will cover the tower and swim step. So he sent it out we sent the other one back and now the cover was huge because it was made for a deep sea salt water boat. I contacted them back and the girl on the phone said she would initiate the refund and put in for the 18% restocking fee to be waived. So we received the label and several days later I called before I sent the package back just to confirm that the waiver was on my account for the 18% restocking fee because I had received a generic message from ***** saying that their policy states that they charge an 18% restocking fee for a return. The gentleman that I talked to reassured me that the waiver was on the account. So I went ahead and sent the cover out. Then I receive and email from **** stating that the refund had been initiated but it had been reduced by 18%. So I emailed him and ***** replied saying that I was not eligible for a full refund because it was not faulty or defective. Even though it does not fit properly. I paid ******and the refund was for ******.

  Business response

  02/13/2025

  Hi ********, I apologize for the inconvenience during the return process. Our covers are semi-fit, and based on your boat's dimensions, the cover you received is a match. Since it didnt meet your expectations, we've approved an exchange for a smaller size at no cost. However, I noticed you later requested a full refund. Our agents cant confirm a refund, as all returned orders are subject to an 18% fee, which cannot be waived unless the cover is faulty or defective, as ***** mentioned. Im sorry for any confusion and the hassle. 
  
  
  
  
  
  
  

• Initial Complaint

  02/04/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle cover they sent it to me. It did not fit so I returned it. They sent me another one. It did notfit and the color was wrong. Tried to exchange it for the second time and they will not exchange. It sent the manufacture pictures that the cover way too small And the color is navy blue which I ordered light gray.

  Business response

  02/04/2025

  Hey there *****, really sorry about this. Would you mind providing me with a picture of your truck?

• Initial Complaint

  01/13/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We ordered a boat cover ,which was back ordered so we cancelled the order , we never received the the cover and they wont refund our money this happened in dec 2024

  Business response

  01/16/2025

  Hi ****, My apologies for the hassle caused. It seems it has been a miscommunication and our team is informed over that, your full refund was approved. It will be issued within ***** hours back your account. Once again I apologize for the trouble caused on this. Let us know if you need anything else we can do for you, our team will be there to assist you.

  Customer response

  01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  01/09/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  12/15/2024 I purchased a boat cover from this company who said they have a cover to fit my boat which it didnt even come close to fitting. To add the picture doesnt even match the color of the cover its mostly grey with a little bit of black on both sides. To avoid playing games back and forth I asked for a full refund due to their error. I was told I would have to pay an 18% restocking fee which is unacceptable. There are tons of complaints with this merchant on their shady business practices. I was also told to try to gift or resell the cover to someone if I would like with an exchange. If it was my fault that would be on me however its their fault. I cannot trust an Exchange would fit properly at this point and would just like a full refund.

  Customer response

  01/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ***********
  
  
  
   
  
  

• Initial Complaint

  01/09/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Specifically called the company directly and asked if their product would fit a particular vehicle, and was told yes received the product and it does not fit asked to get a full refund since it was their error and said no I would be charged an 18% restocking fee and then after 14 emails Finally got a return label, There is no place on their website to write a review to warn others of their customer service

  Business response

  01/16/2025

  Hey ********,

  I am so sorry you feel this way and the inconvenience this may have caused you. I made sure to verify the case and noticed that we do not have a picture of the covers fitment, that is why a full refund was not put into a consideration, usually a bad fit should be addressed with pictures in order for us to avoid any situation escalate and at that time, you have packed the cover and therefore could not provide us with any pictures. I will make sure to make an exception for you an offer full refund on your case, since the cover is already on our warehouse. Rest assured our team will be informed and you will be issued refund within 24 hours.

  Customer response

  01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩