Complaints

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased boat cover the cover was too large for the boat call to request information on how to return cover they wanted pictures. I sent pictures seven times they said they have not received them so I sent the cover back on my own via **** I have tried to explain I would like to talk to someone on the phone to let them know what cover I need they will not talk to you on the phone now they have said that theyd like a verification that I sent the cover back which I sent them now they have not returned any messages I had no other choice but to contact you Im just looking for a cover that fits my boat The person who Im having an issue with goes by the name of *****

  Business response

  01/06/2025

  Hey there *****, as it seems your exchange was approved by our support team on Saturday, but it was sent to the email ****************************. Please check that email and reply back to us letting us know if you agree with our proposition..

  Customer response

  01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  12/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The business claims to have a lifetime warranty but when you try and submit a claim after the product fails again they say they are only able to replace once. How is that a lifetime warranty ?

  Business response

  12/12/2024

   I understand your concerns regarding the warranty, and I sincerely apologize for any inconvenience this situation has caused.
  Our lifetime warranty covers the replacement of the product if any issues arise within the specified timeline. Upon reviewing your order, I noticed that in 2022, your cover was replaced under warranty. Since then, it appears that the new issue has occurred after approximately 2.5 years of use following the replacement.
  While I understand this may be frustrating, please note that the replacement cover has now been in use for nearly three years, and it may not be covered under our warranty policy for further claims. However, as a gesture of goodwill and to make up for the inconvenience, we would like to offer you a special discount on a new product.
  Once again, I apologize for any frustration this may have caused and hope that this solution helps.

  Customer response

  12/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Your company offers a lifetime warranty. Lifetime means just that lifetime. Not just 1 yr, 2 yr or even 10 yr or even 1 replacmenr. It means lifetime. Guess your company likes to scam people by saying lifetime, takes consumers money and don't honor your warranty. You offer me something at a discounted rate?????? . I paid for a product that advertises LIFETIME warranty I expect lifetime warranty If your company can't make a product that they back then it shouldn't be in business. After reading many reviews it seems like your product doesn't stand up to what you claim

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business response

  12/13/2024

  As we explained, the replacement was used for two years, and our offer remains valid. We can provide a generous price reduction on a new order. I sincerely apologize for any frustration this may have caused, but unfortunately, there is nothing else we can do at this time.

• Initial Complaint

  12/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Purchased a 5 layer cover on May 15th 2024. The cover was advertised a durable, weather resistant, and made to protect your vehicle from all type of damages due to exposure. The cover i received lasted 2 months before it started to break down and fall apart. I contacted the vendor and they advised i would have to pay for the cover to be warrantied. I paid $31.83 for a replacement cover which was delivered on July 29th 2024. Now 4 month later, the same brand of cover is again deteriorated and falling apart. This shows a clear manufacturing defect in their product. They now want to me spend more money on a defective product. It is clear false advertising in order to get a consumer to keep spending money on replacements when the items fail so quick. They do not sell a decent product and ultimately they are advertising showing this cover is something it is clearly not. See their website for the detail on what they claim: *****************************************************************

  Business response

  12/12/2024

  I completely understand your concerns about the warranty. I truly apologize for the inconvenience this issue has caused you.
  As part of our lifetime warranty, we aim to assist with replacements if a problem arises within the coverage period. While I understand this might be disappointing, the replacement cover has been in use for some months and many elements could have impacted covers damage. That being said, we truly value your business, and as a token of our appreciation for your patience, wed be happy to offer you a special discount on a new product.
  Once again, I apologize for any frustration, and I hope this solution will help make up for the inconvenience

  Customer response

  12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  My Issue stems from the poor manufacturing of your product. Its advertised on your website as "100% waterproof", " Tough and Durable", with a "Life Time Warranty". My First cover lasted 2 month before cracking and letting in the elements. It was put on the car when it arrived and not taken off. You sent me a new cover which I had to pay the warranty portion of. The 2nd cover I received has now lasted about 5 months and is showing the same cracking and deterioration. You business is selling items that do not meet the standards for which you are advertising them as. Due to this, i am not accepting your answers to these complaints. They provide no level of responsibility. From a consumer level, I expect to receive a product as it's described.  I expect a full refund of the original purchase price along with the money I spent on the warranty. I expected a better product, but got the same poor quality product both times. . 

  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  Business response

  01/01/2025

  Hey there ********, sorry to see you're unhappy, but unfortunately that is all that we can offer at the moment

  Customer response

  01/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You answer doesn't satisfy my complaint nor am i surprised at your inability to stand behind your product. 

  ****** ******** 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

• Initial Complaint

  11/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a boat cover from them knowing that rain was coming It took 3 or 4 days to process and then another 4 to 5 business days to receive my order. Day before the heavy rain. Only problem when I got my order it was the wrong cover. Doesnt fit my boat. Now they want me to pay half to send me the right cover.. Then they say after I pay to have the wrong cover shipped back to them and they receive it they will refund the half I paid. This is after I spent 330 dollars to order the cover.. Not to mention they hang up on me in the middle of conversations.. They are rude, deceitful, and are now trying to extort me. And they say if I want to return it they are charging me an 18% restocking fee

  Business response

  11/22/2024

  Hey ******

  First and foremost, I would like to extend my sincerest apologies for the inconvenience caused by your recent order. After reviewing the case, I can confirm that the damage was from our end, and I want to assure you that we are taking full responsibility. Mistakes do happen, but we are committed to resolving this matter for you as quickly as possible.
  I will immediately reach out to my team to ensure the cover you originally paid for is shipped to you without delay. We will continue our conversation on the ticket, and I will personally make sure this is resolved to your satisfaction.
  Please expect a message from me in the ticket case shortly.
  

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spoke with representative from seal skin covers who advised which boat cover to purchase for my exact boat. My order email said to expect the package in 5-7 business days. They never shipped it out in time so I contacted them and they advised that it was on back order (no one told me this when I was ordering) so they sent a different one. I had to pay $77 duty to *** about a week later in order to receive my package. Then they shipped the wrong one that doesnt fit. I asked to send back and they made me send a bunch of pictures to prove it didnt fit. I did. Then they asked to send a picture of the sku. I did that too. Then they said theyd sent the correct one for $80 more. I said its too late and I have to get my boat covered and I didnt want to pay another $77 for duty, just want to return it. Then responded with saying I would have to pay 18% for shipping and inconvenience fee!

  Business response

  11/21/2024

  Hi ****,

  I am so sorry to hear about your bad experience  with your latest purchase from us. Unfortunately international orders generally do not qualify for exchanges due to the complexities of processing duties and border fees. Unfortunately, our system does not support creating international return labels, so customers are required to cover the return shipping costs themselves.
  However, as a courtesy, were willing to make an exception in your case. If you return the cover at your own expense, we will reimburse you fully on the covers price. Please let us know if this solution works for you. 
  
  

• Initial Complaint

  11/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car cover from Seal Skin on June 10, 2024. I filed a warranty claim with them on October 24, 2024, for a ripped cover.Their website states that their covers have a 2 year warranty and "Our warranty covers rips and tears. Unlike our competitors our warranties are not prorated, losing value over time. Our warranties are fully guaranteed for the complete duration of your warranty."Contrary to this, I was informed by Seal Skin that "Were sorry, but were unable to process an exchange due to the timeframe. Our return and exchange policy is limited to 30 days from the date of purchase."I am well within the 2 year warranty period stated on their website, but, apparently, they only recognize a 30 day warranty period.I view this as false and/or deceptive advertising.

  Business response

  11/19/2024

  Hey there, so sorry about the mixup on the emails but as it seems on the pictures you have provided you are using an indoor cover outside, hence why it's not lasting as long as it should. The proguard cover that you have is meant to be a dust cover and not one to protect against the weather elements. Unfortunately there's nothing we can do regarding this order now, all I can do is provide you with a special discount if you want to purchase a new Supreme cover that is deff meant for outside, Please see attached pic for description of the cover you have :)

  Customer response

  11/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  The mistake was mine, I did not realize that it was an indoor cover.
  
  Sincerely,
  
  ******* ****
  
  
  
   
  

  
  

• Initial Complaint

  11/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a cover for my boat from Seal skin covers. They guaranteed it would fit, due to all the storms we have had in ******* this year I was not able to get down to my boat to check the fit, when I could get down the cover came no where close to fitting. I reached out to them and they after some discussion about the issues they said that they could do nothing because it was after 30 days. I explained the situation and still nothing, the guaranteed the fit and it does not fit

  Business response

  11/14/2024

  Hey there, No worries, youre in the right place. Ill get this resolved for you ASAP. Please provide me with your order number and Ill make this right. :)
  P.S We will only help you exchange the cover if it's not damaged so pictures are a requirement

  Customer response

  11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  10/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a boat cover as advertised by Seal Skin Covers for a 161/2 ft Tracker Pro Team 170 TX. boat. The sales person **** sent me a cover that was 4 ft. too long. This was properly recalled and a new cover sent by *****, again 2 ft. Too long. Again told them if they can't send the right size to refund my money. Now they tell me that a refund, of which I was not advised, will require an 18% fee. Being that it was their mistake, not mine, does this sound fair? Again I am waiting for a recall and exchange, or proper refund. but no answer. I have in the return box exact measurements of my boat to which I am hoping they will see and decide to take the appropriate action.

  Business response

  11/01/2024

  Hi there, would you like to proceed with an exchange first? Ill make sure you get your money back in case it doesnt work out, but Id be happy if youd give it a short first!
  
  

  Customer response

  11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Today is Nov 4th and awaiting recall email slip to return wrong size item as per my complaint.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Customer response

  11/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  In re: complaint # ******** I have and did not receive a recall notice on my computer but I received your verification of their reply and was unable to see your proof of copy of recall  sent to me due to either computer unable to print . Have not been able to contact Seal Skin Covers so they can send me a recall due to no phone avaible on their part. Guess I won't be able to send back wrong cover nor get a refund.. Thanks for trying but I'm still hoping to get an exchange from them. ******* *******

  On Wed, Nov 6, 2024, 12:58 PM Better Business Bureau **************************************************> wrote:

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Business response

  11/12/2024

  Hey *******, we sent you the label via email and also on my last BBB response. If you don't have a printer please go to the nearest *** store and they will help you print the return label and ship the cover back

• Initial Complaint

  10/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased this car cover (#***********) late July. 2023. When I received it Aug. 3, 2023, it was too small, so they replaced it with no issues (Order # ***********) other than paying $35.00. Within a short time of 2 weeks, I noticed the cover dramatically faded from the sun and holes in the material were being noticed. I sent an email asking why, no return email. I finally received an email but only to tell me there will be a $89.00 (help with shipment charge). Several emails were sent from me asking why I had to pay. Several weeks past by then I finally received an email requesting the $89.00 again. I paid the money requested for replacement (Order #*********** or ***** ************). Within another 2-3 weeks, late Oct. the cover is fading again so I contacted the company. They told me it was only 1 exchange for warranties. The cost of the cover was $169.99. All total, I spent $293.99. Horrible material and customer service.

  Business response

  10/30/2024

  Hey *****, just to clear things up: the $89.99 you paid was a security deposit since you wanted to keep the old cover until the new one arrived, and that deposit is always refunded back to the customer. Our policy allows for a one-time full replacement, but Im happy to approve an additional warranty case for you. Youll just need to make the warranty payment, and well send out a light gray cover to help avoid any color fading. Even if the cover fades, itll still work perfectly. So with the deposit refund, your total isnt $293.99 but rather $204.99, covering just the cover price and the $35 warranty fee. Attached is the email proof of where you were informed of what the advance fee is and how it works and you also acknowledged that it will be refunded fully and where you agreed to the fee.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Sept 23 2024 contacted sealskin covers. **** all info on my boat brand model size. 12 ft long. They told me what cover would fit I paid ****** for it. It arrived and was 17ft long no way it would fit or could be secured to my boat. I contacted them and after much interaction they admitted they dont have a cover that will fit my boat. After four requests they sent a label for return. Then only refunded me ******. They claim their policy is to exchange for free or keep 18% restocking fee. However it was their error in selling me and sending a cover they knew would not fit as I provided all the information. Cant exchange because they never had a cover that would fit my boat. They would never provide a manager or number for me to speak with though I asked numerous times. Have refused to give me a full refund or acknowledge their error. Totally on them. They sent the wrong item knowing it would not fit then kept my money for their mistake. In checking reviews they have repeatedly done this to other customers. Just very wrong and they should not be allowed to continue this behavior. I should not be charged a fee for restocking or shipping when they send the wrong item to begin with. They are refusing a full refund and admitting they do not even have a cover that will fit my boat. They never did. All facts in Emails.

  Customer response

  10/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩