Business Profile

Protective Covers

Seal Skin Covers

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Complaints

This profile includes complaints for Seal Skin Covers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

254 total complaints in the last 3 years.
135 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 9, 2025, I placed an order for a Seal Skin Boat cover to fit my boat. Using their online platform, I followed prompts to confirm the correct fit. The cover arrived shortly after, but due to weather conditions, I was unable to check the fit. On April 26th, I opened the box and found they had sent me the wrong size cover. I created a support ticket and called their customer service. I spoke to *** who told me they would have to speak to a supervisor, but admitted I received the wrong size based on the *** provided. I also sent photos of the cover as requested. I was then contacted by *****, who also told me "They make mistakes sometimes", but that I could not return/exchange since its been more than 30 days. After conversation, ***** suggested he could send a smaller size but had to speak to "Higher ***** I advised him I would like to speak to the "higher up", but he refused to transfer the call and told me to wait 24 business hours. After a day, I again asked for an update, to which ***** replied they would not honor the exchange. This company admitted multiple times they made a mistake sending me the wrong size, but refuses to own their mistake. I feel deceived and disrespected by poor customer service practice.
Business Response
Date: 05/01/2025
Hi ****, Im truly sorry to hear about the issues youre experiencing with the fitment, and I also want to apologize for how the situation was handled. ***** is a new agent, and its possible there was some miscommunication thank you for your patience.
While our standard policy allows free exchanges within 30 days of delivery, as promised, well resolve this for you regardless. Well proceed with an exchange for a different size at no additional cost. Our support team will be reaching out shortly to ensure everything is corrected and taken care of. Thank you again for your understanding.
Customer Answer
Date: 05/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ******
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB Complaint Seal Skin Covers Subject: Improper Replacement and Unwillingness to Honor Warranty I purchased a Seal Skin car cover on August 6, 2023, which included a lifetime warranty and a claim of water repellency. Unfortunately, over time the cover began to lose its water-repelling effectiveness. I contacted the company and requested a replacement under the warranty, which they processed and sent.However, the replacement cover sent was excessively long and does not properly fit my vehicle, making it ineffective and unusable. This issue was exactly the same as what happened with the original order, and I had previously worked with a representative named ****** who was helpful and sent me a properly fitting replacement. The current representative, *****, refuses to do the same and insists the incorrect size is the only optioneven though I have proof a better-fitting model was previously sent.I have attached images clearly showing:- The cover's poor fit - The *** and invoice tags - The previous correct-fitting cover Despite multiple emails requesting a proper replacement, I am being told that no exchange will be made. I am now requesting a full refund, or at the very least, a replacement identical to the one ****** previously sent me, which fit my vehicle appropriately.The *** of the faulty replacement is 01-210-BL-3, Invoice #: ***********. I have all correspondence and photos to support my claim and am very disappointed in the handling of this case.
Business Response
Date: 04/21/2025
Hi there, I am sincerely sorry the cover is not fitting. There might have been a misunderstanding and the team did not see that you have replaced the cover the first time also. This is why we ask for the *** number to make sure the customers receive the correct cover. But not problem we will resolve this and we will provide a exchange and resolve this issue.
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Said it would fit truck and it did not, had to send back at my own expense and eat a restock fee, then they send a bigger one and realize they sent wrong replacement so now i have to send that back as well as restocking fee, paid an advance to send me the 3rd cover to see if it fits and it doesnt. Now it will be 2 more shipping costs and restocking fees because they have a product that doesnt do what they say.
Business Response
Date: 04/21/2025
Hi there, I'm really sorry to hear that none of the three sizes ended up fitting your truck that's definitely not the experience we want for our customers. Id like to reassure you that each time you requested an exchange, we provided a free shipping label, so you didnt need to cover any return shipping costs. I also see that you paid the advance fee to keep the cover while waiting for the new size, which is totally understandable.
No worries well make sure everything is resolved for you as requested. Once all the covers have been returned, well take the appropriate steps to make things right, since unfortunately, none of them turned out to be the right fit.
Thanks again for your patience, and well get this sorted out for you.
Customer Answer
Date: 04/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is still in process

Sincerely,

***** ****
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
WE PURCHASED A BOAT COVER ON MARCH 24 THEN MISTAKELY PURCHASED THE SAME COVE ON MARCH 25. WE REQUESTED AND RETURN LABEL WHICH WAS RECEIVED ON MARCH 28TH. THE PACKAGE WAS REURNED TO THE *** STORE ON APRIL 1, THE PACKAGE WAS RECEIVED BY THE COMPANY ON APRIL 4.WE HAVE NOT RECEIVED THE REFUND AND WHEN I CALLED CUSTOMER SERVICE, THE FIRST TIME THEY HUNG UP ON ME, TH ECOND TIME I ASKED FOR A SUPERVISOR AND THERE WAS NO RESPONDS BUT I COULD HERE PEOPLE IN THE BACKGROUND. WE ARE LOOKING FOR A FULL REDUND OF THE PRODUCT.
Business Response
Date: 04/18/2025
I am sincerely sorry for this, there might have been a misunderstanding. You are most definitely eligible for a full refund, and you will be issued as soon as possible. Please consider it might take 3 to 4 business days to show in to your account. I am sorry for all the inconvenience and thank you for being patient with us.
Customer Answer
Date: 04/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****
Initial Complaint
Date:04/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Supreme Car Covers for both my 2014 Mustang and 2022 Challenger because Seal Skins claim to protect against Hail. Well I am very disappointed to say this is a FALSE STATEMENT!!!!!! We had a hail storm (at the largest in my area was Quarter Size) March 16, 2025 we had both cars covered with our Seal Skins Covers. On March 18, 2025 at 5:46pm I spoke with ***** on a recorded phone call where she states that they ONLY cover damage to the COVER if the hail is golf ball size or smaller I again explained to ***** that the hail was SMALLER than Gold ball size and she still claimed that they do NOT cover damage to the vehicle. The only reason I purchased Seal Cover Brand is because they claim to protect against HAIL DAMAGE (see website screenshot attached). Ive never been so disappointed in a brand as I am right now.
Business Response
Date: 04/10/2025
Thank you for being a long time customer and for trusting our ********************** to protect your vehicle over the years. We're truly grateful for your continued support and are always happy to hear that you've been satisfied with our products in the past.
We understand you may have recently experienced some issues due to hail, and we're really sorry to hear that. While our covers are designed to offer protection against hail, the severity and nature of weather events can vary greatly and unfortunately, there are limits to what any cover can withstand.
The cover you purchased in 2023 may not have been able to provide its full protective potential if it's already seen significant use, as wear over time can reduce effectiveness. For especially severe hailstorms, we always recommend using a padded layer underneath the cover for added protection.
That said, we want to make this right for you. Wed be happy to offer you a free replacement cover for the one purchased in 2023 at no cost to you. Just reach out to us with your details, and well take care of the rest.
Thank you again for being a valued customer. We're here to help however we can.
Customer Answer
Date: 04/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The vehicles are daily drivers and the covers are only used when there is a threat of severe weather.
The covers on the vehicles have only been utilized a handful of times which only resulted in heavy rain showers.
This is the 1st time that the covers have seen any severe weather. So your comment stating that the covers potentially did not preform to the fullest extent because of ago or extended use is inaccurate
I understand that Hail is unpredictable and the size can very depending on the storm itself.
But as your representative ***** stated on a recorded phone call your cover is rated to protect against smaller than Golf Ball Size Hail, as I explained to her at the largest the hail was quarter sized.
The only competition I am requesting is to cover the Deductible to have the damage repaired and the original purchase price of both covers. Both vehicles sustained damage in excess of $5,000 each, so I feel my request is reasonable, especially when it has been suggested to me that I should look into filling a class action lawsuit.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *******

Business Response
Date: 04/23/2025
And so we have offered full refund, if you seek that reach out to us please!
Regards.
Customer Answer
Date: 04/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I need reimbursement for damage that your car covers claim to protect against!!!!
Need reimbursement of at least $1,000 to cover the deductibles

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *******
Initial Complaint
Date:04/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon ordering the wrong product, I immediately contacted Seal Skin to return the item. I stated that it did not fit properly due to my error. There customer service is horrible. I will maybe get 3 ***lies from them them the whole day and they are so adamant on seeing the cover on my boat even though it is already boxed up. I know that this product doesn't fit because I accidentally ordered the wrong size but they are so adamant on seeing it on my boat. Its already packed away, just send the return label and let me ship it back to you. I have been trying to return this item for about 3 days now and still I have gotten no where with them. I had to reopen a ticket because the customer service *** just stopped ***lying to my email. I want this item returned and I want a full refund as its within the 30 day grace ******* At first I was willing to try and exchange it for the correct cover but their slow response time has changed and unhelpful ***lies have changed that.
Business Response
Date: 04/02/2025
Hi there, I'm sincerely sorry you're in this situation. You've mentioned having fitment issues, and as the support team informed you, we can proceed with an exchange to correct the fitment. However, I see that you've declined to send fitment pictures. We need these photos to fully understand the issues in detail. Please provide the pictures, and we'll make sure to resolve this issue to your satisfaction.
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2023 Porsche Cayenne in November 2022. Initially my Cayenne was garage kept, but I knew as soon as my husband took delivery of his car, that the Cayenne would be kept in the driveway. Not knowing when this would happen, I bought my SealSkin cover not long after I brought Cayenne home. The Cayenne ended up staying in the garage through this past summer. Once the Cayenne went into the driveway, I put the cover on. I used the Cayenne during the warmer months, I always kept the Cayenne immaculate and always cleaned the Cayenne before the cover was placed on. When the colder months came, the Cayenne was covered to protect from snow, ice, etc...and was not used. Early March 2025, I uncovered the Cayenne and noticed the fender above the wheel well on the drivers side was all scratched up. Thinking it might be the ceramic coating, I brought the vehicle to 2 independent shops that stated this was not a ceramic issues, these were scratches. Visual inspection by the company identified there were scratches everywhere the car cover made contact with the Cayenne. (many pictures were taken if needed) I reached out to ******** to discuss. Initial CSR didn't even ask to see pictures, nothing, just "we are not responsible and we don't pay for damages". So this has been going back and forth. On Tuesday I called and asked to speak to a supervisor and was told my request was being given priority and I would hear from a supervisor within ***** hours. So after 72 hours, I went back and asked again for a supervisor and was just past from representative to representative and no one made any attempt to help me. I purchased a car cover, granted I did not use it right away, however, what I bought to protect my $100,000 vehicle ended up scratching it and now doesn't want to take any accountability for their product. I have to pay to have all these scratches buffed out and ceramic coating reapplied and I would like reimbursement from this company.
Business Response
Date: 04/02/2025
Hi there, I'm sorry youve had to deal with these issues. I see that youve been in contact with our support team and one of our supervisors. As theyve mentioned, unfortunately, we cannot process a refund for an order thats this old. Since your order is from 2023, a significant amount of time has passed. The best we can offer is a warranty replacement, you will receive a brand new cover. Let me know more details about your thoughts on this.
Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
I explained many times, I purchased this cover years prior thinking I would need it sooner than I actually did. I was able to keep vehicle in a garage and the cover was not needed until this past summer 2024. The vehicle was covered on and off during the summer and when the winter months came, the vehicle was covered and did not move. When I uncovered the vehicle is when I noticed all the scratches.
Seal Skin keep getting hung up on the fact that I purchased the cover in 2023; however, is not listening to the fact that I did not use the cover until Summer 2024, as I ended up not needing it as soon as I thought. And quite honestly it does not matter when it was purchased, the fact is their product damaged my vehicle and I would like financial reimbursement towards the repairs needed to fix the damage.
My vehicle is pristine, has ***** miles on it, so not driven alot, and I think it is unfair that I am supposed to accept the damage with no accountability on their part. The woman that called me today said "we warranty damage to the cover, not damage caused by the cover"!! What kind of statement was that??
I have sent the pictures they requested; I have sent them communication from a professional that inspected the car and determined that these micro scratches were cause by the friction of the cover against the car. All the damage is in spots where the cover pressed against the paint of the vehicle.
This is a $100,000 vehicle, not a cheap car, so to expect me to just accept what their product did, it totally unacceptable.
My expectation is that they offer financial reimbursement towards the cost of repair and I am hoping you can help me with this. I have tried to contact senior leadership of this company to discuss directly with them, however, no one I spoke with would offer any help facilitating this communication...they just told me they are the "end of the road".
Very disrespectful to their customer. Thank you
******* ******

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******

Customer Answer
Date: 04/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Seal skin keeps getting hung up on the purchase being in 2023. As I have said M A N Y times, I did not use the cover until this past summer, the car ended up garage kept longer than expected.
This cover damaged the paint of my vehicle and I want Seal Skin to take responsibility. I have sent pics, I have sent communication from a Ceramic professional....I want resolution, which is NOT offering a new cover.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******

Business Response
Date: 04/07/2025
I am so sorry but your order is not eligible for a full refund as mentioned order was placed two years ago, and the cover needs to breathe time by time. The offer of 30% discount on your account, new free replacement and 20% off on the purchase with our company still stand valid.
Initial Complaint
Date:03/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking for a cover for my wakeboard boat and found the sealskin website. The website has a "Find your boat" drop down menu that I could easily find my exact boat with the exact specifications (make, model, year, tower, swim platform). This leads me to believe they'll have a cover that fits my boat. However, to be sure, I called and spoke with a salesman who confirmed they can provide me with a cover that fits my boat and has the Velcro cutouts to fit around the base of the tower as well as cover the swim platform. So I went ahead and ordered it. It comes and I put it on my boat and it doesn't fit. It doesn't fit around the base of the tower, nor is it long enough to cover the swim platform. I called customer service and now they admit they don't have a cover that fits. I am forced to return the cover, but they inform me the refund is subject to a 18% restocking fee because the cover "didn't meet my expectations", and they need to recover their shipping costs. They basically lied about having a cover that fit my boat - from the website to the salesman - and because I believed their lies, I am responsible for shipping costs they would have never incurred if they had been honest in the first place?! They are relying on dishonest business practices to lure customers in and take their money without delivering a product that works! I have returned the cover and confirmed through *** that they received it last week, and I still have not received my 18% short refund! They are nothing but scammers.
Business Response
Date: 04/01/2025
Hi there, I sincerely apologize for the issues you've experienced, from the fitment problems to the concerns with the refund. We always make sure to mention that there is an 18% restocking fee when a customer decides to return a cover. I see that our support team offered to exchange the cover for a different model that would fit your boat, but since you opted not to go with that and we don't have a better fit for the model you requested, we will ensure the issue is resolved. One of our agents will reach out to you today to make sure everything is taken care of. Once again, I am truly sorry for the inconvenience.
Customer Answer
Date: 04/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
The business still has not spoken with me. I saw that I had a couple missed calls, which may have been from sealskin, but I cannot say for sure as they did not leave a message, so we have not yet had a conversation.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******

Business Response
Date: 04/18/2025
Hi *******, I checked and I can see that your refund was issued today. As we mentioned on the email it might take 3 to 4 business days to show up in to your account. The issue is resolved as we promised with a full refund.
Customer Answer
Date: 04/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ******
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shipping recieved 12/5/24 2 premium car covers, exact match...navy blue in color. Fitment for "06 Mustang Gt: ***The problem, the lining is continuously breaking down with unexpected shedding of material additionally causing scratching to the show car finishes. Have read most of reviews and complaints, all fitting my scenario. No customer support, diversion tactics and ignorance when attempting to escalate to administration and evasivness with no plausible satisfactory resolution for the consumer. Communication was difficult to hear, translate and understand. Our covers were the highest priced cover, with comparison, on the market with an alleged "10 year" warranty. Our covers were exposed to only 3 months of a 10 year warranty with immediate decay and breakdown of materials. Our attempts at a total refund has been futile and this seems to alleviate some burden.Our phone records demonstrate our attempts, all photographs "4" will not be provided, if deemed litigation is sought. The address, name and factual information provided is enough for the company responsibility.
Business Response
Date: 03/27/2025
Im really sorry for the experience you've had. Ive verified that youve been using covers for the past 3 months, and I also checked for any open ticket cases. Unfortunately, we dont have any record of a case under your file. If youve opened a ticket, please let me know so we can help resolve the issue right away.
Initial Complaint
Date:03/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Seal Skin on March 14. The order number was ************. The item arrived on March 21. In the description of the product, it indicates the cover will protect against snow, rain and hail. When I opened the package, I could tell by the material, it was not going to be able to do those things as described on their website. I submitted a request for refund on March 24. I was given the request number ****** regarding my wanting to return the item. I had multiple emails back and forth with ***** at Seal Skin wanting to return the item and asking for a full refund. ***** repeatedly told me I would get 82% of my total purchase price back to me. ***** indicated their return fee is 18% to restock and clean the item. The item was never used. It was never put on my car, and now for a refund I am to accept 82% of my total purchase price of $180.19? This product will not be able to do what it is advertising on it's website for my vehicle. A full refund of my purchase price is expected. I even let ***** know I was going to the BBB to file this asking for a full refund.
Business Response
Date: 03/27/2025
Hello ****,
Im sorry to hear that you feel this way about our product, especially after only a few days of use. If you have specific concerns regarding how the cover doesn't match what was advertised, I would be happy to discuss a full refund. However, simply assessing the quality of the cover and assuming it wont protect the vehicle from hail isn't sufficient proof for a full refund. I understand the product may not meet your expectations, but please note that all returns for refunds are subject to an 18% fee unless the cover is defective or faulty.
Apologies again for any inconvenience caused.
Customer Answer
Date: 03/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The reply from Seal Skins is inadequate. Feeling the quality of the item, the item cannot be used. A full refund would be the best option at this time. I have already sent the item back knowing this item will not be adequate. 82% of a refund is not sufficient. I would like 100% of a refund. I would settle for 90% of a refund knowing they need to cover the shipping cost back to the company for the item.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *****

Business Response
Date: 03/27/2025
Totally understandable, but the cover is not faulty and all orders are subjected to an 18% restocking and shipping fee. I am sorry that we could not offer the solution you wanted, but your order is not eligible for a full refund. Thank you for your time.
Customer Answer
Date: 03/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

So the cover you have made in ***** that I didnt want to put on my car, based on the poor quality of the cover, warrants an 18% restocking fee? The cover wasnt even taken out side. The reviews of your product online are not glowing. Buyer Beware. The NY office has received multiple complaints on your product. 253 as of this writing. And you are not even accredited by the BBB. I have shipped your product back. It was dropped off at *** yesterday

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *****

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Seal Skin Covers is NOT a BBB Accredited Business.