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Business Profile

Auto Body Repair and Painting

AAA Auto Collision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On MondayJuly 27, 2022 I tookmy Black 2017 Passat car in to have a dent removed/fixed on the back driver side door and a chrome sensor cover put on the rear passenger side corner bumper.Iwas instructed that the car needed to be there for 2 days.They where aware I was going on vacation. When I came back to get my car the following week eitherMondayor Tuesday I noticed the paint was the wrong color.My car is black and the door was purple blue.They ***** the manager and the other employees blamed ****** an employee that no longer works there for the job.***** said they would take care of it give them two more days.On Friday when I came back the car was again another color and now they have painted the back bumper why I dont know, so now the back bumper and the driver back door is purple black. **** the owner apologized and said that he sorry let him take care of it.Sunday the 7th of August I went to the shop to get something out of my car and found my car in worst shape then it was a couple of days ago.They have now sanded and painted the driver door the driver back door the quarter panels front and back on the driver side the gas cap thats on the passenger side the panel where my back lights are the along with the back bumper. Not to mention the door handles on the driver side where pained as well.I complain to **** he told me he dont have a professional painter to give his guys a chance and let him fix it.Same week I kept going to the shop everyday to check on the work and it just kept getting worse.I toldDean I want my money back and money to pay for the damages him and his employees caused on my car.******* car needs to be repainted because of his non professional employeesOn Saturday the13th I called him to meet him to get my car and he pulled a fast one on me.On the 14th we agreed to meet he gave me my money back with a receipt and when I asked him to pay for the damages he laughed at me I asked for his liability insurance he stop harassing him nowpaintchipn

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 16, 2022, I took my vehicle to AAA Auto Collision body shop to be painted and was given the price for $2,500. The work was supposed to have taken two weeks since the vehicle had minor body work to be done. After displaying my dissatisfaction of all the delays, I finally got my vehicle on June 3, 2022, but the work was not completed. I was told to bring the vehicle back in two weeks so the sand down, buffing, polish and some touchups (Scratches). On June 21, 2022, I went the Bodyshop to make an appointment for the rest of the work and was informed that ************ (owner) instructed them not to finish my vehicle because had complaint above the 2 1/2 months it took to paint my vehicle as well the poor workmanship.

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