Complaints

• Initial Complaint

  10/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I ordered a complete bedroom set from this company on ******, and they delivered it in awful condition. The largest dresser had been forced together and destroyed at some point during shipping. I took pictures of the damage to the package, and made the driver aware, and then loaded everything into the garage at the job Later, I unboxed the items to see that someone forcefully shoved all of the drawers into the openings, damaging all of the drawer slide hardware, and the cabinet had been clearly dropped from the cracking and exterior damage to the finish. The company first said they would help replace it, now they are refusing completely, saying it was longer than 48 hours from recieving it when I filed the claim.

  Business response

  10/29/2024

  Thank you for bringing your concern to our attention through the BBB.

  At 2k Furniture Designs, we are dedicated to ensuring our customers are satisfied with their purchases and overall experience with us.

  We have reviewed the details of your order and the delivery.

  According to the Proof of Delivery signed by Am Home Delivery (Tracking Number: ***********), your order was delivered without any visible issues or damage.

  We have attached the signed bill of lading to this email for your reference.

  However, we understand that items can sometimes be impacted while being moved into an apartment, which may explain the condition described.
  In an effort to resolve this matter fairly and promptly, wed like to offer a goodwill settlement of $250.00 to help cover any inconvenience caused.

  We are hopeful that this gesture will meet your expectations, allowing us to close the BBB claim to everyones satisfaction.
  

  Please let us know if you are willing to accept this offer. Your satisfaction is important to us, and we are ready to assist you further if needed.
  

  Thank you for your understanding and patience.
  

  Best Regards,
  Customer Relations Response Team
  **********************

  Customer response

  10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Thats not true, I made the delivery driver very well aware of the damage, and he told me that he was making a note of the damage visible in the pictures that are dated at the very time of delivery, and he told me that I was to contact the business through ****** and they would have no problem repairing or replacing the damaged items. They clearly lied to me, and are very clearly writing me off. I cannot replace the destroyed piece with 250 dollars. If they want to refund me 500 dollars, then I can purchase new slides and pay to have them installed and repair the damage to the cabinet. No less. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i HAVE CONTACTED THE SELLER MULTIPLE TIMES. THEY WOULD BARELY ANSWER THE ****** TOLD ME TO TAKE IT UP WITH AMAZON (WHO ALSO DIDNT HELP), AND FINALLY ON JULY 18TH SAID TO SEND THE FURNITURE BACK AND THEN THEY WOULD REFUND ME. WELL MY PROBLEM WITH THAT IS I DONT TRUST THAT THEY WILL ACTUALLY REFUND ME, THEY WILL BARELY ANSWER ME AND THEY ALSO SAID THEY WOULD REPLACE THE ***** AND NEVER DID. I JUST WANT THEM TO PICK UP THE BROKEN ***** AND I WANT A REFUND FROM THE SELLER OR AMAZON. I JUST WANT MY REFUND. I ATTACHED REVIEWS WHERE AMAZON REFUNDED OTHERS BUT HAS GIVEN ME NO HELP AND THIS 2K FURNITURE HAS OBVIOUSLY NEVER GIVEN ANYONE HELP. THEY SHOULD NOT BE ALLOWED TO SELL ON AMAZON OR ANYWHERE ELSE. MY FURNITURE WAS DAMAGED TO, AND IM WILLING TO LET THEM COME GET IT BUT I AM NOT TRUSTING THEM OR AMAZON ENOUGH TO SEND IT BEFORE I GET A REFUND OR TRUST THEM TO SEND ME A REFUND FOR MY SHIPPING COST. I JUST WANT IT GONE AND A REFUND, PLEASE HELP.

  Business response

  07/31/2024

  As told before we are ready to have the parts that were received damaged replaced, and you may return the order on your own cost, and we will have the order refunded.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  We ordered a kitchen table and chairs set in May 2024. The cost was $540.00. When the set was delivered, two of the right table legs had large nicks/scratches and two of the chair backs also were damaged. I called the company and spoke to ***, who said he would send it to his claim department. I emailed him pictures of the damages. We requested replacement parts. It took many weeks, but finally we received the chair backs, but no table legs. We called again. It took another two weeks and they sent us the table legs , but they were the left legs, not the right legs. We called again. In another couple of weeks, we got the correct legs, but they were damaged, worse than the original legs. WE called *** again and requested the table be returned or some monetary compensation. He said he's get back to us "in a few" and that was 10 days ago and we have heard nothing. The communication has been horrible. The company has ghosted us at this point. WE have left numerous messages with ***.

  Business response

  07/29/2024

  Hi ********,

   

  Thanks for shopping with us and sorry about the issues with your order and the way how your order has been received.

  As you know we have shipped three times replacement parts for the table, and we are still ready to ship which ever parts are needed to be to get these issues resolved.

  Here you go with a list of the *** tracking Information

  ****************** ****************** ******************

  However, we aren't able to set up a free return for this return as per our posted return policies. 

  Customer response

  07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We dont want  any more parts shipped to us, as they arrive as bad or worse than original damaged pieces. At this point we are looking for some sort of monetary compensation. The company has ignored our phone messages for 10 days. The table is useless to us. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  07/31/2024

  As told before we are ready to have the parts that were received damaged replaced, and you may return the order on your own cost, and we will have the order refunded.

  Customer response

  07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Three times parts have come damaged, we do not want anymore parts. We will not spend another dime on this defective product, so we will not be returning it. It would be impossible to package it and return it. The only thing we are accepting at this point is some sort of monetary compensation, which you originally mentioned might be possible, but then never got back to us. Our next step will be some sort of legal action. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have been in touch with 2k furniture for 3 months now in regards to damaged furniture notified 2k and they said they would send new furniture that was a month after ordering g and a day after receiving furniture 2k furniture has not sent or emailed me a shipping tracking number for new furniture it has been almost a month since that phone call now when I call 2k furniture they just hang up on me as soon as they hear my name this is a terrible way to do business

  Business response

  07/25/2024

  Good morning BBB,
  
  Thanks for the time to read my frustration and please help us with getting back the money on order number ******************* thats has been clearly delivered and signed for by the customer that it WAS INSPECTED AND NOTHING WAS DAMAGED OR DEFECTIVE.
  
  As you could see from the attached documents for Waver Agreement the customer signed at the time of the delivery and online tracking information listed with the link below or by going to Amtrucking.com and enter the tracking number from AM Home Delivery tracking number *********** that the order has been clearly delivered without any issues and the customer has even signed the *** to confirm that.
  
  
  ****************************************************************************************************************************************************************
  
  
  In addition to this according to the Amazon Large item delivery policies of which order number ******************* is part of it we arent required to provide free returns or pick up.
  
  Please be so kind and have the money on this order returned back to us as its clearly not fair that a customer is keeping their $1800.00 item for free.
  
  We will appreciate a rapid response and correction to this matter & feel free to contact us with any questions.
  
  Best Regards,
  Customer Care
  **********************  

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a Metal Daybed Frame and Pop-Up Trundle Bed Set (made by 2K Furniture) from ************** on 11/28/23. It was delivered on 12/18/23. Despite immediately notifying them of a serious defect in the trundle bed within 2 days, over 3 months later, I still don't have a working daybed set. I have a huge safety hazard that has seriously injured me (my foot and hands) and neither the owner nor the manufacturer (2K) are taking my complaints seriously, nor doing anything to remedy this defective and hazardous product. They keep punting me back and forth to one another like a hot potato, each refusing responsibility or any helpful meaningful troubleshooting or customer service that they claim on their sites. ************** denies any defect in the product despite refusing to do a video call to see for himself, and instead is insulting my strength and intelligence. The manufacturer (2K) conceded the first trundle was defective after seeing its issues in a video call. Then 2K had a replacement trundle bed sent to me in March 2024, but that is even worse than the first. Despite following their instructions exactly, this one is completely stuck on one side, highly unstable on the other, rapidly and loudly crashing down w/o warning, repeatedly crushing my hands, and now also badly bruising my left foot -- I had to seek medical attention for these injuries. I've repeatedly emailed and called both businesses about all of this, but both have become increasingly unresponsive, flip and hostile towards me, now refusing to return my calls or emails, 2K has been placing me on endless holds, or just hanging up on me entirely.I am appalled at the blatant disregard for my experience and injuries sustained by their negligence. I have been patiently and diligently attempting to resolve this respectfully with them directly, but they are completely uncooperative and unresponsive now. I am escalating this here, hoping to get a proper resolution to this horribly painful ordeal.

  Business response

  03/18/2024

  Good Afternoon.

  Thanks for contacting us,

  Since this pop up trundle wasn't purchased thru our company there is really nothing that we could do about this.

  Best Regards,

  **********

  Customer Care

  ********************** 

  Customer response

  03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi ***, 

  This is just the latest example of how you seem to be coordinating with the retailer, **************, to ***** your individual and collective responsibility to address my concerns and troubleshoot the issue at hand, instead relying on untruths and inconsistencies to evade professional liability.

  When I was last in touch with you, on Tuesday, 3/12/24, you had told me on that Monday that you had submitted my product issues to your "claims department", and that you would get back to me on Wednesday, 3/13/24 regarding the claims process, timeline and next steps. You never followed up as promised, nor followed up to any of my other phone calls, emails, or voicemails after that, attempting to get answers. So what happened? Apparently as of Monday 3/11 and Tuesday 3/12 of last week, you were claiming to take some measures on your part, but now you're saying there's nothing you can do? That's an interesting turn of events. 

  On the other side of this, the retailer claims that there is nothing that they can do, and that I need to work with you to troubleshoot the defective product, as you are the manufacturer. In fact, in my BBB complaint with them (#********), ************** claimed on Tuesday, 3/19/24, that you as "the manufacturer requested a video and they are claiming that you are refusing to comply. Please send them the video so they can help you with this." You know this is a 100% lie, because you never requested a video. Again, you never even responded to my emails, phone calls, or voicemails at all. I have all the proof of the email trails, call logs, and voicemails as evidence.

  If you didn't request this video, then how could I have "refused to comply" with this request that never came? And why would you tell ************** that, or have them say that on your behalf? The retailer keeps claiming this is the next step, in spite of me never obtaining such a request from you. Since it sounds like the two of you are in touch and you refuse to contact me, I asked him to ask you to send me an email clearly outlining this request, and specifying what you want a video of, and then I would happily comply. But I have not received any such message from either you nor the retailer, so I am not sure what I am supposed to do next to rectify this defective product issue. Given that you're not responding to any of my outreach attempts through our normal communication channels, I'm not even sure where or how to reach you anymore, except through the BBB.

  Your unprofessional, unresponsive, and uncooperative behavior is in direct contradiction to the store policies that both ************** and you have on your respective sites (********************************************). This is completely unethical, not to mention a massive safety hazard that has already injured my foot and hands, and impaired my mobility. Your complete lack of concern or follow-through on this is appalling and unacceptable.

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer response

  05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  ************** refuses to help me, and tells me that I need to deal with the manufacturer, which is you, since it has to do with a defective product.

  You should also know that they are claiming that you are telling them that I am not complying with your requests for information. When, as evidenced by this and the series of messages here, is not the case, since you are repeatedly refusing to help me, and keep trying to pass me off to **************. You have not requested any such information, you just keep deflecting.

  This does not resolve my issue, or the fact that after all of these months, I still have a daybed that is not functional. 

  I expect when I buy a daybed for it to operate as described. If not, then I expect the retailer and the manufacturer to make it right, neither of which is happening here. 

  I am beyond disgusted by the lack of professionalism and poor customer service exhibited by both ************** and 2KFurnitureDesigns, and now know that they are nothing but dishonest charlatans masquerading as legit businesses.

  My PSA: Stay far far away from either of these companies if you value your safety, sanity, and budget!

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  05/09/2024

  Hi,

  You haven't purchased this item from us please refer to the company you have purchased this bed from so they could be further asisting you.

  Thank you, 

• Initial Complaint

  04/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  3/13/23 furniture arrived damaged. Price approximately $1700. Third party through Amazon, but tried to resolve through Y2k. Y2k was non responsive, disrespectful, not willing to resolve issue.

  Customer response

  04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  03/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered bedroom suit on March 5 for $1437, to be delivered by the *****. Updated 5 days later to be delivered between ***** of March. No one would be there to receive so I spent a week trying to cancel the order. 2k refuses to respond to phone calls or emails. Amazon is helping but 2k is saying that they are going to charge to reship. This company is awful they prey on people, they steal and they lie

  Business response

  04/04/2023

  Good Afternoon ******* &BBB,

  Please note that your order has been already refunded in full yesterday by Amazon so please reach out to them directly for the refund.

  Thank you,

  Best Regards,

  Customer Care

  ************************* **********************  

• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased bedroom set from Amazon on 1/19/23 for $1,627.49. We received furniture on 2/16/23. Later that day opened boxes up to reveal chest had damage along with dresser damaged. Could not see damage as furniture was wrapped in cellophane over cardboard. Tried contacting 2K furniture for replacement and they said will transfer us to claims dept(no answer very time). They also like to put us on hold, hang up, say they will transfer us to the supervisor who never answers because they say he is in a meeting. He apparently is in a lot of meetings. All we want is a replacement. They told us to get a quote to repair and we did. we were quoted $1,200 for repair. Forwarded quote to 2K furniture and they said they will only give us $200. Need help. People need to be warned of this company. Should have gone on **** before purchasing as we are not the only ones getting hosed.

  Business response

  03/21/2023

  Hello Better Business Bureau,
  
  Thanks for the time to read our response in regard to order number ******************* as you could see from the attached signed *** and *** 
  thats has been clearly delivered and signed for by the customer that nothing was damaged or defective and item has been signed clear upon delivery therefore we aren't required to replace or have this order refunded.

  We are ready to offer for this customer a partial refund for the amount of $100.00 if they wish to withdraw their claim from the BBB 
  
  
  We will appreciate a rapid response and correction to this matter & feel free to contact us with any questions.
  
  Best Regards,
  Customer Care
  ********************** 

  Customer response

  03/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   I will not accept ****** to remove from BBB. The estimate to repair was over 1200.00. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer response

  03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We had 6 pieces in f furniture delivered. It was dropped on our sidewalk at the bottom of the driveway. They delivery guys werent going to wait for us to open up all 6 boxes that were wrapped in cellophane and then open up all the boxes to make sure nothing was damaged. 
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  04/09/2023

  Hi,

   

  We are very sorry to see the photos of your damaged dresser.

  Please note that A *** and *** has been signed by the customer that all the items has been signed and inspected that nothing was damaged.

  Best Regards,

  Cusotmer Care

  2k Furniture Designs  

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a ******* set through Amazon and spent much time on line with Amazon before the order was placed to make sure there were no issues. When the order was scheduled for delivery it was not during the timeframe I originally discussed. I was charged ****** because of it. Over the next two weeks they trucking company that was used by 2K attempted to strong arm me EVERY DAY to accept the delivery instead of the new date that was scheduled. When the delivery day came they ignored my specified delivery window and came hours late which caused me additional expense for the assembly people I had scheduled to bring it into the apartment. During every step of this disaster *** at 2K was notified. He promised the additional charges would be refunded and compensation would be made for the terrible service. It has been months since delivery and I am still waiting for any resolution. *** ducks my calls, doesn't return my emails and yesterday he hung up on me. This is not way for a company to treat a customer.

  Business response

  07/20/2022

  Good Morning,

   

  To whom it may concern,

  We are very sorry about the issues you were having with the delivery of your order.

  Please note that the customer has signed & provided an LOI and POD that the order has been inspected and nothing was damaged in addition there is no way we will be processing any refunds for an order being delivered later then accepted as most of the time its out of our business control.

  We will attach the emails about the way how the customer has been handled this delivery issues. 

   

  Customer response

  07/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I was FORCED to sign the paperwork to have the goods attempted to be delivered which was not done according to my request or what was set up.  I had NO CHOICE but to sign the documents and pay extra, which the *** told me in writing would be credited which never was.

  Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  07/21/2022

  Good Afternoon *****,

   

  Thanks for replying to this request.

  Can you please explain who was the person that has forced you to sign the paperwork for this shipment?

  You would have been able to say that i don't want to sign and they would have taken back the merchandise.

   

  We will not respond to any future claims for this and we will consider this case closed.

   

  Thank you
  
  

• Initial Complaint

  03/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I ordered a dining room set from 2K Furniture through Amazon and it was delivered in January 2022. The set was put together by Amazon on January 17th 2022. The set was in my new house that I did not move into until January 26th 2022. The first time we used the chairs, one of them cracked in the back. I thought it was my moms fault and I checked all the chairs. The chairs were all loose...so loose that you could wobble them. I used an ***** wrench and tightened all the ***** bolts and thought maybe the Amazon person did not tighten them enough. A week later, all the chairs were loose again. Two weeks after that, my sister was sitting in a chair and it completely broke sending her to the floor with major bruising on her leg. I called Amazon and they sent out a tech to look at the chiars las week. The tech stated that the chairs were defective. I had to call 2K Furniture and they would take care of it. I did. I then received an email saying there is no warranty on the furniture. We have not even had it two months. It is wrong and a joke. There are over 30 other complaints on BBB alone. Something needs to be done.

  Business response

  03/28/2022

  To Whom It May ********************* note that we will not respond to any future claims about this.

  As you could see from the attached photos and signed documents that the order has been shipped and delivered without any issues or damages.

  We don't offer and the item doesn't have any type of warrantee.

  Best Regards,

  2k Furniture Designs 

  Customer Response Team 

  Customer response

  03/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The dining room set was purchased through Amazon.  The table and chairs were only put together by Amazon technicians.  When I called them to tell them what was happening with the chairs, they sent out a new technician to help see what was going on and possibly fix the chairs.  The technician stated that the chairs were defective and could not be put together properly.  This is not a solution to the problem.  I want new chairs for the dining room set that I have not been able to fully enjoy.  The fact that 2K Furniture does not offer any type of warranty on a dining room set is inexcusable.  I am being punished for doing nothing wrong.  I did not manufactur the chairs and I certainly did not put them together.  Something needs to be done to replace the chairs.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************** *****
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩