Business ProfileforJonah Variety, Inc.

This business is very comfortable wasting customers time, money, and effort. I ordered a loft bed from this company at the start of May, and was told it would take 5 to 6 weeks for the order to be manufactured and shipped. Seven weeks later I receive most of the bed, except there are some major issues with the product. They didnt ship the slats that the mattress rests on, so the bedframe was unusable as an actual bed. Even worse, the frame lacked many of the holes that were supposed to be drilled in them, which left the structure unstable and dangerous. Luckily I noticed this and fixed it by drilling the holes myself, but if I didnt catch that mistake it couldve collapsed, harming me and any property I would have underneath the bed. A few days later, they send a set of bed slats, but theyre the wrong size. Even though their policy on their website states that any defective parts will get an immediate replacement, they spent a week and a half trying to get me to spend my own time, money, and energy repackaging the incorrect slats, lugging them down my five floor ******, and over a few blocks to a ***** to ship them back. I finally convinced them to drop that ridiculous request after repeatedly pointing out that its against their policy, and they finally sent out a replacement more than two weeks after the bedframe arrived. The week the replacements were being shipped, there was a delay on the shipment, and I called Amazon (who was handling shipping) and **** who both told me that the delay will end once the company confirms some details with them. I told the company, but they refused to do anything, choosing to wait out the delay. An employee even LIED to me, saying she spoke to **** and that they have the package, even though I had just spoken to **** and they confirmed that it was not at any post office and was not in their custody at all. Because of this company, I have spent all month sleeping on the couch, unable to use my room or my mattress.