Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my new apt in Sept. Ordered from this company and didn't get my furniture until late November. The issue is they forgot to deliver my computer table and every month since November I have been getting the run around about this computer table. Every one month I am being told to wait 10 days and now we are in March and still no computer table. It does not take 6 months to deliver 1 item. They refuse to compensate, or differentiate the product to something else.

  Business Response

  Date: 03/17/2025

   

  Good day, I have looked into this order and yes we are waiting on the desk. When Miss ***** came into the store she needed an estimate for the organization that's is helper her get items(********) did have to confirm the selection and we placed the order. Upon placing the order the manufacturer the desk was on back order. We here at Corner furniture didn't want her to wait so we delivered everything but the desk. When we give any type of ETA we are just repeating what that manufacturer is telling us. That is why we would tell the client we will know in 10 days time. We are doing everything we can to get this desk to her as soon as we could. The reason we can not compensate the client is due to the fact this order was placed through the organization and paid for by the organization.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I placed this order in September of 2024. The rest of my furniture was delivered in November of 2024. I have been inquiring about this desk since November of 2024. Each and every month I am advised to wait 10 days for an update and then in 10 days I'm told the same thing that it is back ordered. I am not interested in money back as my organization paid for it but the company has not attempted to offer me another desk or anything else for that matter. 4 months later (March) I call again and again I'm told call back in 10 days. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 04/03/2025

   God afternoon, We are sorry that a reselection was never offered the reason behind this is because the orginasion only allows us to sell the certain items in a certain price range. If the organization could call up I am sure we could come up with something. We could not do anything until that origination lets us know we could.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/14/2024 I bought a L-shaped sectional pop-up sofa bed (pop-up), paying a total of $1,192.18 the same day. In the showroom I communicated to the sales *** what I was looking for, a pop-up , specifically a pop-up mechanism or build. The sales *** communicated to me that she knew of that particular type or build of L-shaped pop-up, but that it was not available on the sales floor for display, but that the store can modify the sales floor model to fit my description. The salesperson was very understanding in what I wanted, she confirmed that she understood what I was looking for and that it was just a matter of placing a custom order. She informed me that delivery would be in the 3 to 4 weeks. After waiting 4 weeks, I called the store to check on my delivery, I was informed that the item was at their warehouse and that delivery would take place one week later. One week from that initial call, the store once again failed to deliver. After calling over 15 more times, with a different ***resentative responding to each of my calls, each saying or explaining something different about my order, I finally received the delivery on 11/27/2024. While the delivery were unpacking the sofa I noticed that it was not the pop-up sofa bed I had ordered, I informed the delivery that this was not the sofa bed I ordered. I asked the delivery to remove the sofa they had delivered and to send it back. I was informed that it would be impossible to return the item and that there were too many deliveries to perform that day. I was told to call the store to complain. I called the store after the delivery and have been told everything from " we do not sell pop-up sofa beds " to " we do not refund, all sales are final" to "you would have to pay for restocking fees, and associated fees"At this point I have called over twenty times to have this resolved, without an answer. I keep being handed from sales person to sales person over and over again, each saying something different.

  Business Response

  Date: 12/21/2024

  Good afternoon After looking into this yes it took a lot longer to come in from the manufacturer. What is on the receipt is exactly what the customer ordered with a pull out sofa bed. What does the client think is different? I ask because we had the same model with no bed on the floor at the time of purchase. 

• Initial Complaint

  Date:11/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024 I ordered 2 furniture that included 2 pillows.A couple of months later the furniture was delivered minus the ********** first the sales person admitted it was a mistake. After a couple of weeks I was told the pillows are available but they will not ship them to me. I had to drive from ****** to the Bronx ($25 tolls) just to find out that they do not have the pillows I ordered as the pattern is not made anymore. They offered an alternative pattern which I reluctantly agreed to. A few weeks passed by with numerous phone calls and text messages I had to initiate until I was told the pillows are available. I had to drive again to the Bronx ($25 tolls) just to see that they took some old pillows that were lying there and tried to give them to me.Another few weeks passed, it is November now, more phone calls and test messages that I had to initiate. I was told that the pillows are ready for me to pick up ($25 tolls).When I came to pick them up, the salesman could not find them, but promised that he personally ship them to me the next day.A week passed by of trying to get hold of him. Finally I talked to him and was told that the store refuse to send the pillows to me and I have to drive to the Bronx again to pick them up.He said that since he promised me to ship them, he will do it on his own money.Of course nothing happen and now when I call and they see my number, they just hang up

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress ( med firm) in October got mattress end of November mattress was damaged so they took it back told me would get it in a week or 2 of course it took longer. When they finally brought it back was still the wrong one. Told them wanted my money back was told I cant get back because it says so on receipt. I hung up phone. Finally I ask them to deliver it. They delivered it was still the wrong one. So I asked ****** what kind of mattresses they carry she told me firm and plush. I then asked her why I purchased in October and just being told they dont carry semi firm. She told me I cannot get my $2,500 back. And she said the one I wanted dont even come in med firm just firm. If they dont have what I want y no refund, And I only want that particular one I chose. Please help me get my money back.

  Business Response

  Date: 04/09/2024

  Good afternoon we are responding to a letter from her lawyer and believe this is no longer a BBB hands.

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 16th a deposit of $50 was given to Corner Furniture for a dining set. I was told I HAD to bring an additional $400 by the weekend to secure the ordering of the item. I complied with the request and charged $400 to my credit card on January 20th. To date, I have NOT RECEIVED any update either by phone or email from them. Only after MY FOLLOW-UP with them on Saturday, February 24th and Monday, January 26th and before that on February 12th and 24th was I told they have the ***** only. They do not have the chairs that accompany the set. I have NOTHING BUT RUNAROUND from them - promises to call and NO CALL! They are NOTHING BUT CON ARTISTS and I WANT MY MONEY BACK which they are unwilling to give me without charging "FEES". They should be FINED AND SANCTIONED FOR THE THEIR UNSCRUPULOUS BUSINESS PRACTICES!

  Business Response

  Date: 04/12/2024

  The client tried to cancel this dining room set and was told the order was placed and the table set on its way. The merchandise arrived since mid March and we have made numerous attempts to schedule a delivery (phone calls and sms messages) but have yet to receive an answer from the client. Once the client contacts us we could schedule her for her delivery.

  Customer Answer

  Date: 04/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I REPEATEDLY told Corner Furniture that due to their CONSTANT LYING and RUNAROUND I no longer wanted the item! I was promised OVER AND OVER AND OVER again that the merchandise would be coming in on a certain date only to be LIED TO CONTINUOSLY!! I would be promised phone calls that WOULD NEVER COME! After NUMEROUS attempts to try to get Corner Furniture to give me a definitive answer as to when the item would arrive, I requested my deposit back to which they REFUSED TO DO! If a business cannot provide TRUTHFUL information regarding delivery of an ordered item in a timely manner, I have the right to DEMAND MY MONEY BACK DUE TO FALSE ADVERTISING AND ILLEGAL BUSINESS PRACTICES!   
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  If this situation weren't so sickening it would be laughable! Corner Furniture has the AUDACITY to say they are sorry about me THINKING they are dishonest. I don't THINK Corner Furniture is dishonest - I KNOW THEY ARE DISHONEST! I would like for Corner Furniture to provide their "correspondence" PROVING they sent a text message to me in an effort to "pre-schedule" me! For your information, this is the FIRST I'm hearing about their ability to pre-schedule! Once again, they are LYING! In reference to the office manager getting hung up on, THAT IS AN OUTRIGHT LIE!! Once again, I want Corner Furniture to provide EVIDENCE of their NUMEROUS calls to me. I will be reaching out to my wireless carrier AT&T for them to provide my call logs for the period Corner Furniture CLAIMS to have called me NUMEROUS TIMES! I will address the last LIE they mentioned in their latest communication stating I put in a dispute with my credit card company. That is another OUTRIGHT LIE!! I NEVER DISPUTED ANY CHARGES FOR CORNER FURNITURE WITH MY CREDIT CARD COMPANY OR MY BANK!! I HAVE PROOF OF THIS! 

  I WANT MY DEPOSIT RETURNED TO ME OR I WILL SEEK RESTITUTION THROUGH THE LEGAL SYSTEM!  AGAIN, I AM REQUESTING THAT YOU SANCTION OR FINE CORNER FURNITURE FOR THE UNETHICAL WAY THEY DO BUSINESS! I AM SURE THE FINAL VERDICT WILL BE IN MY FAVOR! BUSINESSES THAT HAVE TO RESORT TO LYING JUST TO KEEP CUSTOMERS MONEY WILL NEVER SUCCEED AND PROSPER. I FIRMLY BELIEVE THAT!

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 06/24/2024

  *************** came in yesterday Sunday 6/23 and spoke with ******* the Operations manager. She will be receive her dining table and chairs on Saturday 6/29. We ask the goes in Corner furnitures ***** so we could  move past this please.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a living room set & dining room set from Corner Furniture in 2023. The living room set was delivered in September and dining room in December. While I love the way the Furniture looks it has caused me a great deal of *********************** One of the living room chairs has staples at the bottom resulting in my newly redone wooden floors being scratched and damaged. I purchased 6 Dining room chairs, 1 chair was delivered damaged & not accepted. To date I still only have 5 chairs but paid for 6. Another chair recently broke after only 2 months of use. I have been calling the store to no avail. I went to the store & spent 2 hours with the manager Aymen picking out replacement chairs but nothing has happened. I have filed a complaint with *************** my credit card company, to stop payment of the furniture until the store responds and resolves the damage to my floor and pick up or replace the 5 dining room chairs. I'm also considering filing a claim in small claims court for the damage to my floor and the dining room set.NOT HAPPY!!!

  Business Response

  Date: 04/09/2024

  Talking with the client we found that it was a manufacturer defect and the client will be in the store to reselect the chairs. 

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my sofa and loveseat on 2/10/23 receipt #****** and it arrived on 3/21/2023. I called that day, spoke with ***** the office manager re: my dissatisfaction with the quality of my purchase. My "new" furniture arrived damaged USB port, insufficiently stuffed and unsightly. As requested photos were sent to the store via text. My persistent daily and weekly phone calls, emails, text messages and pictures have done nothing to arrest my displeasure Patiently, I've been toured through the chain of command. Despite all means of communication to staff, *********************, my salesperson; *******************, the store manager; **************, the inspector and ******************* from the manufacturer, I was never offered a comparable replacement, which should've been the immediate resolution.With no relief to this date, I won't accept repair of my couch and loveseat in my home, as suggested by ****, nor anywhere else. I want your furniture removed immediately. A refund is my only acceptable recourse. On 4/1/23 I went into the store and spoke with the store manager about the matter. I gave him my receipt, pointing out that the bill totaled $8,194 for the coffee table, dinette set, and the sofas but contained only the purchased item numbers and descriptions, not individual item prices. I asked him for a receipt containing a breakdown however he has not supplied it. On 3/28/23 I spoke with *******************, representative of ******* Furniture who is the manufacturer and have received no further communication from him or any company personnel.On 4/10/23 the store independent inspector ************** came to my home and agreed that some repair is warranted. He did not provide an inspection report, but took pictures during his visit and stated that he would communicate my concerns to the store. He asked that I also send pictures to his phone, which I did. Enduring endless excuses and promises I am requesting a full refund of $8,194.00 for all items purchased from Corner Furniture.

  Business Response

  Date: 05/16/2023

  Good afternoon ********************* did come into Corner furniture on 2/10/2023 for a special ordered sofa, loveseat, dinning room table and chairs as well as a coffee table. She received the table and chairs on 03/14/2023 due to the fact the special ordered sofa and loveseat where back ordered. She received the living room set on 03/28/2023. Upon delivery she called Corner furniture and spoke with the office manager about the *** not working. ********************* came into the store and spoke with the Operations manager and was told we would need to send someone to inspect the sofa and loveseat to find out if the part is malfunctioning and list all of the imperfections so we could send the report to the manufacturer. The report that was given into us and the tech reported that the *** port was not working and we ordered a new one that we are currently waiting for. The other complaints were deemed by the manufacturers authorized technician to not be defects and normally manufactured.  ********************* stated that there are dents and wrinkles in the upholstery but there are the same marks are on the display model and are considered natural to the manufacturing process. The service tech did say that the set could be restuffed to help with this minor ascetic matter. We are going to add stuffing to satisfy the client  once the *** port comes in. This could take some time as parts take longer. We have on the terms and condition that we will repairer before we replace. We ask that the case be closed in the favor of Corner furniture because we are doing everything we could to satisfy the client.

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I don't want repair and restuffing on new furniture. It arrived damaged. I want a refund. The sofa and loveseat were not custom ordered, nor was any of the furniture. Sofa and loveseat were delivered on March 21, 2023 not the the 28th. My complaints about the port and stuffing were made to the office manager ***** on that same evening. Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 05/22/2023

  Good morning we are attaching the signed order that states custom order no cancellation with the terms and conditions as well as photo from ******* furniture saying that it is custom. We Corner furniture as well as ******* furniture reserve the right to repair before replace. Cancellation with refund is not an option.

• Initial Complaint

  Date:03/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ******** dinette set model 545T4290 was delivered on 9/2/22. I completed the paperwork with ******************************* who is a product specialist with the company. He failed to state the furniture was distressed (manufactured imperfections). Upon delivery , I called the store and informed ************************* of the issue. She asked me to send her pictures of the furniture and indicate my concerns on the customer receipt and they would replace it with an non-flawed table. The store manager ************************* confirmed ******** did not provide a proper description. I informed ******* that the description advertised and provided by the store does not state distressed and it is required that ******** holding a title as product specialist was responsible to know and provide such information. Upon *******'s suggestion, I placed an order for model D697, with cushioned arm and side chairs. I was later told they could only provide all cushioned side chairs. The second request was for model ************. I was told it was not available until 10/2023. The third order was for **********. I was told the merchant did not have a complete set on the warehouse truck and did not know when the remaining pieces would arrive. I requested these replacements with *************************. The ** ************************* is requesting a restocking fee and an additional redelivery fee for any exchange. I am requesting full refund of my down payment $474.91. This was a 100% failure on the side of the company for failing to become knowledgeable of the full description of model 545T4290 as a product specialist.

  Business Response

  Date: 04/13/2023

  Spoke to the consumer on the phone and we have a conference call coming up to further discuss this issue. 

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Spoke to the business on a conference call with the BBB today and have accepted the re-selection offer. We will close this complaint as resolved once we pick out our furniture and get it delivered, thank you. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 04/18/2023

  We are looking forward to our appointment on Friday to help you pick out the furniture, thank you. 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2022, I went to Corner Furniture to buy a bed for my toddler. I was very clear that I needed a bed by June 19. I was guaranteed that all the inventory was in stock and was up sold one of the of more expensive models, along with the mattress and protection plan. A supervisor even assured me that the bed would be delivered in a week, two maximum. When we got to over a month, a manager finally arranged delivery. The bed however was missing handrails and the headboard which is a major safety issue for a small childs bed, with the mattress higher than my adult queen sized bed. I called and sent them photos and was told the mattress just needed a modifying piece. Later the stores general manager mocked me for saying the bed was incomplete. I had to speak over him so he could actually confirm that the bed was incomplete. After saying he would review the paperwork, call recordings and speaking to the sales staff about making promises, he then gave me several more missed deadlines for delivery. I was then guaranteed that the delivery would happen on August 17. The general manager was not available on August 19, and had just left when I had showed up for my 1:00 pm appointment the next day. The supervisor finally gave me a written guarantee that if the bed I had chosen wasnt completely set up and ready to be used by August 26, I would get a refund. When the bed came and was finally installed, the mattress was at the same level as the safety rails. When I called, a manager laughed and then said she wasnt laughing at me, just at my comment as my child cried in the background. She then told me that Corner Furniture didnt sell toddler mattresses. The supervisor who had promised a refund, arranged for a still too thick replacement, that was taken back. The general manager then said they could refund the mattress only (for me to keep the useless frame) or take them to court, after I paid $1600.

  Business Response

  Date: 09/01/2022

  On May 21, 2022, Client *************************** came to the store looking for a twin bedroom set. She purchased the CM7632 bed with the twin Candlewood mattress and foundation.  At no point was the product pitched as "Safety card rails", in fact in the photo you can see that those are decorative side rails.
  

  June 17th the furniture was delivered. Upon delivery the decorative side rails where missing . We immediately contacted the manufacturer for a replacement. The customer was also upset that the mattress and foundation was too high.

  
  June 23rd Corner furniture swapped out the twin foundation (8") and replaced it with a twin ************ (2") at no charge to provide the necessary support for the mattress.

  
  July 7th the customer called the store wanting to cancel her order and spoke with the Store Manager, ****************************** let her know this was an oversight by the manufacturer and we are doing whatever we could to get the missing decorative side rails. Also, that we could not offer her a refund due to the fact that she signed "Custom Order No Cancellation" and these special ordered items were in her home.  All that need to be delivered was the decorative rails. ******* told her this bed is back ordered and will not be available until August 17th . The client requested ******* send her an email stating that info and it was done.

  
  July 28th the client contacted the store requesting we take off the 5-year protection plan. Even though the protection plan company does not allow us to cancel any plan after delivery we still complied with her request.

  
  August 17th The side rails were not delivered to us. We contacted the manufacturer about this error and they could not give us a satisfactory answer so we ordered an entire new bed for the client.

  
  August 23rd, we delivered the new twin bed. The client called the store upset saying that the mattress is to high and unsafe for her child. Corner furniture had the drivers come back for a thinner mattress and swap out the mattress again at no charge to the customer. The customer refused the new thinner mattress and kept the thicker one. She proceeded to call the store and spoke with ****************************** explained to the client this is a comfort issue and we attempted to swap it out but it was denied. She asked again for a full refund and was told that was not possible because there is nothing wrong with the bed and she signed "Custom Order No Cancellation" but we would be willing to refund her for the mattress so she could find a thinner mattress on her own. She proceeded to get more upset demanding a refund for everything. ******* told the client that she received everything on her contract and would not be able to justify a refund. ******* told the client the only option was if she took us to small claims court and the judge rules that we acted improperly considering our signed contract.

  We are still willing to refund $380 for the twin mattress and bunkie board but there is nothing wrong with the bed and it is as advertised.  

  Please find a photo of the bed, our signed contract and our terms and conditions attached.

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The contract I entered with this business was in good faith based on the description/terminology, and services, product and timely delivery, which their salesperson promised on behalf of this business but they did not deliver a product which my child can safely use. Ive been told to keep waiting that they would make good on their end of the deal and they never did so Im requesting a full refund. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 03/04/2023

  We attempted to call twice to process the refund and did not get an answer.

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  An employee of Corner Furniture called me on Saturday, March 2 at 2 pm and told me that my credit card would be refunded for the remaining amount of $651. On March 4, 2023, my account was finally credited. The matter is now finally concluded but I picked the option to disagree with their previous message because I did indeed talk to the store representative each time a call was made. No further action is needed. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************