ComplaintsforCorner Furniture

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a mattress ( med firm) in October got mattress end of November mattress was damaged so they took it back told me would get it in a week or 2 of course it took longer. When they finally brought it back was still the wrong one. Told them wanted my money back was told I cant get back because it says so on receipt. I hung up phone. Finally I ask them to deliver it. They delivered it was still the wrong one. So I asked ****** what kind of mattresses they carry she told me firm and plush. I then asked her why I purchased in October and just being told they dont carry semi firm. She told me I cannot get my $2,500 back. And she said the one I wanted dont even come in med firm just firm. If they dont have what I want y no refund, And I only want that particular one I chose. Please help me get my money back.

  Business response

  04/09/2024

  Good afternoon we are responding to a letter from her lawyer and believe this is no longer a BBB hands.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 16th a deposit of $50 was given to Corner Furniture for a dining set. I was told I HAD to bring an additional $400 by the weekend to secure the ordering of the item. I complied with the request and charged $400 to my credit card on January 20th. To date, I have NOT RECEIVED any update either by phone or email from them. Only after MY FOLLOW-UP with them on Saturday, February 24th and Monday, January 26th and before that on February 12th and 24th was I told they have the ***** only. They do not have the chairs that accompany the set. I have NOTHING BUT RUNAROUND from them - promises to call and NO CALL! They are NOTHING BUT CON ARTISTS and I WANT MY MONEY BACK which they are unwilling to give me without charging "FEES". They should be FINED AND SANCTIONED FOR THE THEIR UNSCRUPULOUS BUSINESS PRACTICES!

  Business response

  04/12/2024

  The client tried to cancel this dining room set and was told the order was placed and the table set on its way. The merchandise arrived since mid March and we have made numerous attempts to schedule a delivery (phone calls and sms messages) but have yet to receive an answer from the client. Once the client contacts us we could schedule her for her delivery.

  Customer response

  04/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I REPEATEDLY told Corner Furniture that due to their CONSTANT LYING and RUNAROUND I no longer wanted the item! I was promised OVER AND OVER AND OVER again that the merchandise would be coming in on a certain date only to be LIED TO CONTINUOSLY!! I would be promised phone calls that WOULD NEVER COME! After NUMEROUS attempts to try to get Corner Furniture to give me a definitive answer as to when the item would arrive, I requested my deposit back to which they REFUSED TO DO! If a business cannot provide TRUTHFUL information regarding delivery of an ordered item in a timely manner, I have the right to DEMAND MY MONEY BACK DUE TO FALSE ADVERTISING AND ILLEGAL BUSINESS PRACTICES!   
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer response

  06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  If this situation weren't so sickening it would be laughable! Corner Furniture has the AUDACITY to say they are sorry about me THINKING they are dishonest. I don't THINK Corner Furniture is dishonest - I KNOW THEY ARE DISHONEST! I would like for Corner Furniture to provide their "correspondence" PROVING they sent a text message to me in an effort to "pre-schedule" me! For your information, this is the FIRST I'm hearing about their ability to pre-schedule! Once again, they are LYING! In reference to the office manager getting hung up on, THAT IS AN OUTRIGHT LIE!! Once again, I want Corner Furniture to provide EVIDENCE of their NUMEROUS calls to me. I will be reaching out to my wireless carrier AT&T for them to provide my call logs for the period Corner Furniture CLAIMS to have called me NUMEROUS TIMES! I will address the last LIE they mentioned in their latest communication stating I put in a dispute with my credit card company. That is another OUTRIGHT LIE!! I NEVER DISPUTED ANY CHARGES FOR CORNER FURNITURE WITH MY CREDIT CARD COMPANY OR MY BANK!! I HAVE PROOF OF THIS! 

  I WANT MY DEPOSIT RETURNED TO ME OR I WILL SEEK RESTITUTION THROUGH THE LEGAL SYSTEM!  AGAIN, I AM REQUESTING THAT YOU SANCTION OR FINE CORNER FURNITURE FOR THE UNETHICAL WAY THEY DO BUSINESS! I AM SURE THE FINAL VERDICT WILL BE IN MY FAVOR! BUSINESSES THAT HAVE TO RESORT TO LYING JUST TO KEEP CUSTOMERS MONEY WILL NEVER SUCCEED AND PROSPER. I FIRMLY BELIEVE THAT!

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business response

  06/24/2024

  *************** came in yesterday Sunday 6/23 and spoke with ******* the Operations manager. She will be receive her dining table and chairs on Saturday 6/29. We ask the goes in Corner furnitures ***** so we could  move past this please.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a living room set & dining room set from Corner Furniture in 2023. The living room set was delivered in September and dining room in December. While I love the way the Furniture looks it has caused me a great deal of *********************** One of the living room chairs has staples at the bottom resulting in my newly redone wooden floors being scratched and damaged. I purchased 6 Dining room chairs, 1 chair was delivered damaged & not accepted. To date I still only have 5 chairs but paid for 6. Another chair recently broke after only 2 months of use. I have been calling the store to no avail. I went to the store & spent 2 hours with the manager Aymen picking out replacement chairs but nothing has happened. I have filed a complaint with *************** my credit card company, to stop payment of the furniture until the store responds and resolves the damage to my floor and pick up or replace the 5 dining room chairs. I'm also considering filing a claim in small claims court for the damage to my floor and the dining room set.NOT HAPPY!!!

  Business response

  04/09/2024

  Talking with the client we found that it was a manufacturer defect and the client will be in the store to reselect the chairs. 

• Initial Complaint

  05/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my sofa and loveseat on 2/10/23 receipt #****** and it arrived on 3/21/2023. I called that day, spoke with ***** the office manager re: my dissatisfaction with the quality of my purchase. My "new" furniture arrived damaged USB port, insufficiently stuffed and unsightly. As requested photos were sent to the store via text. My persistent daily and weekly phone calls, emails, text messages and pictures have done nothing to arrest my displeasure Patiently, I've been toured through the chain of command. Despite all means of communication to staff, *********************, my salesperson; *******************, the store manager; **************, the inspector and ******************* from the manufacturer, I was never offered a comparable replacement, which should've been the immediate resolution.With no relief to this date, I won't accept repair of my couch and loveseat in my home, as suggested by ****, nor anywhere else. I want your furniture removed immediately. A refund is my only acceptable recourse. On 4/1/23 I went into the store and spoke with the store manager about the matter. I gave him my receipt, pointing out that the bill totaled $8,194 for the coffee table, dinette set, and the sofas but contained only the purchased item numbers and descriptions, not individual item prices. I asked him for a receipt containing a breakdown however he has not supplied it. On 3/28/23 I spoke with *******************, representative of ******* Furniture who is the manufacturer and have received no further communication from him or any company personnel.On 4/10/23 the store independent inspector ************** came to my home and agreed that some repair is warranted. He did not provide an inspection report, but took pictures during his visit and stated that he would communicate my concerns to the store. He asked that I also send pictures to his phone, which I did. Enduring endless excuses and promises I am requesting a full refund of $8,194.00 for all items purchased from Corner Furniture.

  Business response

  05/16/2023

  Good afternoon ********************* did come into Corner furniture on 2/10/2023 for a special ordered sofa, loveseat, dinning room table and chairs as well as a coffee table. She received the table and chairs on 03/14/2023 due to the fact the special ordered sofa and loveseat where back ordered. She received the living room set on 03/28/2023. Upon delivery she called Corner furniture and spoke with the office manager about the *** not working. ********************* came into the store and spoke with the Operations manager and was told we would need to send someone to inspect the sofa and loveseat to find out if the part is malfunctioning and list all of the imperfections so we could send the report to the manufacturer. The report that was given into us and the tech reported that the *** port was not working and we ordered a new one that we are currently waiting for. The other complaints were deemed by the manufacturers authorized technician to not be defects and normally manufactured.  ********************* stated that there are dents and wrinkles in the upholstery but there are the same marks are on the display model and are considered natural to the manufacturing process. The service tech did say that the set could be restuffed to help with this minor ascetic matter. We are going to add stuffing to satisfy the client  once the *** port comes in. This could take some time as parts take longer. We have on the terms and condition that we will repairer before we replace. We ask that the case be closed in the favor of Corner furniture because we are doing everything we could to satisfy the client.

  Customer response

  05/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I don't want repair and restuffing on new furniture. It arrived damaged. I want a refund. The sofa and loveseat were not custom ordered, nor was any of the furniture. Sofa and loveseat were delivered on March 21, 2023 not the the 28th. My complaints about the port and stuffing were made to the office manager ***** on that same evening. Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business response

  05/22/2023

  Good morning we are attaching the signed order that states custom order no cancellation with the terms and conditions as well as photo from ******* furniture saying that it is custom. We Corner furniture as well as ******* furniture reserve the right to repair before replace. Cancellation with refund is not an option.

• Initial Complaint

  03/29/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The ******** dinette set model 545T4290 was delivered on 9/2/22. I completed the paperwork with ******************************* who is a product specialist with the company. He failed to state the furniture was distressed (manufactured imperfections). Upon delivery , I called the store and informed ************************* of the issue. She asked me to send her pictures of the furniture and indicate my concerns on the customer receipt and they would replace it with an non-flawed table. The store manager ************************* confirmed ******** did not provide a proper description. I informed ******* that the description advertised and provided by the store does not state distressed and it is required that ******** holding a title as product specialist was responsible to know and provide such information. Upon *******'s suggestion, I placed an order for model D697, with cushioned arm and side chairs. I was later told they could only provide all cushioned side chairs. The second request was for model ************. I was told it was not available until 10/2023. The third order was for **********. I was told the merchant did not have a complete set on the warehouse truck and did not know when the remaining pieces would arrive. I requested these replacements with *************************. The ** ************************* is requesting a restocking fee and an additional redelivery fee for any exchange. I am requesting full refund of my down payment $474.91. This was a 100% failure on the side of the company for failing to become knowledgeable of the full description of model 545T4290 as a product specialist.

  Business response

  04/13/2023

  Spoke to the consumer on the phone and we have a conference call coming up to further discuss this issue. 

  Customer response

  04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Spoke to the business on a conference call with the BBB today and have accepted the re-selection offer. We will close this complaint as resolved once we pick out our furniture and get it delivered, thank you. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  04/18/2023

  We are looking forward to our appointment on Friday to help you pick out the furniture, thank you. 

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 21, 2022, I went to Corner Furniture to buy a bed for my toddler. I was very clear that I needed a bed by June 19. I was guaranteed that all the inventory was in stock and was up sold one of the of more expensive models, along with the mattress and protection plan. A supervisor even assured me that the bed would be delivered in a week, two maximum. When we got to over a month, a manager finally arranged delivery. The bed however was missing handrails and the headboard which is a major safety issue for a small childs bed, with the mattress higher than my adult queen sized bed. I called and sent them photos and was told the mattress just needed a modifying piece. Later the stores general manager mocked me for saying the bed was incomplete. I had to speak over him so he could actually confirm that the bed was incomplete. After saying he would review the paperwork, call recordings and speaking to the sales staff about making promises, he then gave me several more missed deadlines for delivery. I was then guaranteed that the delivery would happen on August 17. The general manager was not available on August 19, and had just left when I had showed up for my 1:00 pm appointment the next day. The supervisor finally gave me a written guarantee that if the bed I had chosen wasnt completely set up and ready to be used by August 26, I would get a refund. When the bed came and was finally installed, the mattress was at the same level as the safety rails. When I called, a manager laughed and then said she wasnt laughing at me, just at my comment as my child cried in the background. She then told me that Corner Furniture didnt sell toddler mattresses. The supervisor who had promised a refund, arranged for a still too thick replacement, that was taken back. The general manager then said they could refund the mattress only (for me to keep the useless frame) or take them to court, after I paid $1600.

  Business response

  09/01/2022

  On May 21, 2022, Client *************************** came to the store looking for a twin bedroom set. She purchased the CM7632 bed with the twin Candlewood mattress and foundation.  At no point was the product pitched as "Safety card rails", in fact in the photo you can see that those are decorative side rails.
  

  June 17th the furniture was delivered. Upon delivery the decorative side rails where missing . We immediately contacted the manufacturer for a replacement. The customer was also upset that the mattress and foundation was too high.

  
  June 23rd Corner furniture swapped out the twin foundation (8") and replaced it with a twin ************ (2") at no charge to provide the necessary support for the mattress.

  
  July 7th the customer called the store wanting to cancel her order and spoke with the Store Manager, ****************************** let her know this was an oversight by the manufacturer and we are doing whatever we could to get the missing decorative side rails. Also, that we could not offer her a refund due to the fact that she signed "Custom Order No Cancellation" and these special ordered items were in her home.  All that need to be delivered was the decorative rails. ******* told her this bed is back ordered and will not be available until August 17th . The client requested ******* send her an email stating that info and it was done.

  
  July 28th the client contacted the store requesting we take off the 5-year protection plan. Even though the protection plan company does not allow us to cancel any plan after delivery we still complied with her request.

  
  August 17th The side rails were not delivered to us. We contacted the manufacturer about this error and they could not give us a satisfactory answer so we ordered an entire new bed for the client.

  
  August 23rd, we delivered the new twin bed. The client called the store upset saying that the mattress is to high and unsafe for her child. Corner furniture had the drivers come back for a thinner mattress and swap out the mattress again at no charge to the customer. The customer refused the new thinner mattress and kept the thicker one. She proceeded to call the store and spoke with ****************************** explained to the client this is a comfort issue and we attempted to swap it out but it was denied. She asked again for a full refund and was told that was not possible because there is nothing wrong with the bed and she signed "Custom Order No Cancellation" but we would be willing to refund her for the mattress so she could find a thinner mattress on her own. She proceeded to get more upset demanding a refund for everything. ******* told the client that she received everything on her contract and would not be able to justify a refund. ******* told the client the only option was if she took us to small claims court and the judge rules that we acted improperly considering our signed contract.

  We are still willing to refund $380 for the twin mattress and bunkie board but there is nothing wrong with the bed and it is as advertised.  

  Please find a photo of the bed, our signed contract and our terms and conditions attached.

  Customer response

  09/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The contract I entered with this business was in good faith based on the description/terminology, and services, product and timely delivery, which their salesperson promised on behalf of this business but they did not deliver a product which my child can safely use. Ive been told to keep waiting that they would make good on their end of the deal and they never did so Im requesting a full refund. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  03/04/2023

  We attempted to call twice to process the refund and did not get an answer.

  Customer response

  03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  An employee of Corner Furniture called me on Saturday, March 2 at 2 pm and told me that my credit card would be refunded for the remaining amount of $651. On March 4, 2023, my account was finally credited. The matter is now finally concluded but I picked the option to disagree with their previous message because I did indeed talk to the store representative each time a call was made. No further action is needed. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  12/23/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I placed an order #****** on Friday 12/17/2021. On the official website there were pictures of the Branford industrial dining sets. I went to the store with the exact picture of the dining set and sku# from the store website on my phone. It was a lighter ***** **** table. I showed it to salesperson *** ****** He wrote the order up. I put a $250 deposit on my credit card. When I got home, I went on the website to show my husband the dining set I ordered. I saw the two different colors. One was dark and the other was light. I realized I needed to go back to the store to verify I was getting the right color that I showed the salesperson. On 12/20/2021 that next Monday I went back to Corner Furniture store. ***********************************, the sales mgr, insisted he had to look on the stores website himself. He then acknowledged there were two different colors table sets on the page. Next he went to the customer service area. When he came back his story changed and he said there was only one table. He insisted it was the lightning of the picture that made it look like two different tables. You can clearly sees big differences in the color of the table sets advertised. I told him the advertisement of the table sets were false and misleading. I asked for the cancellation of my contract because I wasnt getting what I saw on the website, which was the lighter ***** set. I also told ******************** it was their fault the Order was wrong and it was not want I wanted. One picture of the set is like a dark cherry color and the other picture is a light ****** It is at this point ******************** became unreasonable. His attitude changed for the worse. He said I wasnt getting a cancellation. He would not discuss the matter any longer. He gave me papers back and said good luck. I am greatly disappointed in the customer service. Unfortunately I didnt check your site first. That store has had at least 10 complaints in the last 12 months of their deceptive practices.

  Business response

  12/28/2021

  Good morning We have talked with the client and we will be refunding the amount of ******. They are due in today 12/28 to receive the refund.

  Customer response

  12/29/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.
    I was told since i received the $250.00 deposit back, that means my contract has been canceled. However i wasn't given any cancellation papers. As long as the refund means a cancellation i am happy with the response.

  Sincerely,
  
  *******************************
  
  
  
   
  

  
  

• Initial Complaint

  12/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a sectional sofa by England furniture at corner furniture on July 4th 2020 with sales representative *****. ***** assisted us with the purchase and reassured us multiple times of the quality of the couch and how great England furniture was because they were owned by lazy boy etc. We chose a ****** sectional and the **** natural fabric swatch by England. For $2,700 including $200 warranty. I was worried about pilling and stains but ***** reassured me the fabric was easy to clean (LIE) and would not pill (its covered in pilling) The couch arrives late by weeks on September 18 2020, immediately the cushions do not fit correctly and the frame was built so poorly. The wood was freaking every time we took a seat. So much so that when we flipped them over the frame was cracked in multiple areas and put back together with STAPLES. The fabric was ruined within a month and covered in pilling. And when we got our first stain IT WAS NOT EASY TO CLEAN as ***** said it would be but it was rather difficult and left a **** forever on my couch. I have spent so much money trying to fix this couch and clean this couch, I shave the couch because of the pilling. Im tired and I just want my money back. Ive contacted corner furniture and they dont help me they tell me to contact the warranty I PAID FOR (***** checked off on our receipt that we denied it for whatever reason, god knows why maybe to scam us? I dont know) I just want all my money back, Ive put in well over $1000 now with tools to help with cleaning and pilling, wood to reinforce the frame as well because its completed junk. Dont buy from them or any England furniture pieces, you will regret it and you will see it is not worth your money at all!!!!!!!

  Business response

  12/28/2021

  Good afternoon This is for client ***************************. I see that there was a call made to us about a defect in a sectional on November 2nd of this year. We requested pictures to assist in this matter. We have not received pictures as of yet. We have only received a name Dobraj *******. This is the name on there order. My office manager reached out to find out whats going on and again request pictures. From what i am putting together the client feels that said item is to hard to clean and in pilling. both are not defects. The client also let us know her husband a ********* made some changes to the wood structure. This voids any and all manufacturer warranties and could also explain the reason there frame is not right. We ask this be close due to the fact that any dirt or stain are customer abuse also pilling in natural wear and tear. As far as the client making changes to the structure this was not authorized by us Corner furniture nor the manufacturer England furniture.

• Initial Complaint

  10/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Senior citizen duped, pressured and misled in purchase of wardrobe w/mirror. Delivered and damaged/glass by delivery men 7/08/21, Taken by delivery men back to store, that it would be replaced/taken care of. My daughter called, advised Manager ******* of damaged door/glass. Told a new door w/mirror would be ordered. Have called numerous times on when I would receive it. Have Left numerous messages, have made numerous calls and nothing has been done. Store Manager ******* and ******* have just strung us along with excuses. My mother was slick talked by saleswomen, ****** ******* into a wardrobe w/mirror. She did not know *** ******* was selling her floor sample. *** ******* rushed sale, service personnel indicated to sign and took CASH. ** ******* took papers, put in envelope. My mother never knew, saw when they stamped FLOOR SAMPLE-SOLD-AS-IS, NO RETURNS,NO EXCHANGES, CANCELATIONS, REPAIRS. Their deliveryman broke and damaged DOOR.

  Business response

  10/09/2021

  We have spoken with the customer, even though this was a floor sample we reached an agreement with the manufacturer that they will provide us with a replacement door.  Once we have the door we will contact the customer to exchange the damaged door.

• Initial Complaint

  09/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a kitchen table with 2 chairs plus 2 additional kitchen chairs on May 21, 2021. My car was loaded up with the boxes by store employees. When I got home and unloaded the car 1 box containing 2 of the kitchen chairs was damaged and the box was taped. Opening the damaged box the chairs were not wrapped and the hardware needed to put the chairs together was missing. I called the store and was put through to the service department and they said they would take care of the problem and we would get the hardware. After several calls to the service department they did nothing. The next contact I had was with ******************* operations manager who was very apologetic and said the problem should have been taken care of and that he was going to take care of this matter himself and I would be receiving the hardware. I had probably 7 or 8 e mails with **** and got to the point where he stopped communicating with me. Its been 4 months since my purchase and still no hardware.

  Business response

  10/09/2021

  We had mailed out the screws several weeks ago and clearly they have not been received.  We will locate more screws and send a photo of the shipping label to prove it was sent.

  Customer response

  10/13/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   we still don't have the hardware for the chairs! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  12/28/2021

  Good morning we have resent the hardware out to the client again on 12/23 and they should be receiving it anyway if they have not already.

  Customer response

  01/03/2022

  Better Business Bureau:
  

  I received a package from the store it contained random screws 3 total (2 of one size and 1 of another) 8 were needed to assemble the chairs seats. It also contained 11 screws with

  a bunch of different sized washers. Again 8 screws were needed to assemble the bottom pieces to the chairs.  Evidently throwing a bunch of random screws in an envelope and saying

  this is resolved is insulting. However we did take screws from the other chairs that we had put together with the correct screws and managed to find some similar ones at a hardware

  store and were able to put the chairs together. After waiting 7 months we have resolved the issue ourselves and will be writing a review. Thank you for your help in this matter.   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me but the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩