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Business Profile

Health Insurance

Affinity Health Plan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for Affinity Health Plan's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Affinity Health Plan has 2 locations, listed below.

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    • Affinity Health Plan

      1776 Eastchester Rd Bronx, NY 10461-2341

    • Affinity Health Plan

      1250 Water Place Bronx, NY 10461-2720

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2023, my daughter found out she was no longer insured by Affinity ****** when she was at a doctor's ************ due to her turning 19 years old in October 2022. Affinity NEVER sent a letter or email or a courtesy phone call letting us know, and I continued to electronically pay $203.37 in November and December 2022 because I was not formally informed that she had been "dropped" due to her age. On 5 separate occasions, 1/17/23, 2/2/23, 2/7/23, 2/13/23, and 2/21/23, GETTING THE RUNAROUND, and speaking with several people including "Schalise", "****", "********", and finally the Supervisor, "****", I have been told 5 different stories that I would receive a refund with it only taking about 2 weeks. Then I was told the "turnaround time" would take up to 30 days". Then I was told by **** that my "refund has not been processed yet" and "it takes about a week for the ticket to be completed." He then suggested and sent it to the Appeals and ********************** I was told at first on my 1/17/23 phone call that I would receive a check in the mail for the $406 refund. Then on my 2/7/23 call, **** said no that was not correct and that the refund will get sent back to the original form of payment back to my bank electronically. I asked and wanted to make sure that my grievance would not delay my refund. I was assured it wasn't. I have been told there is a refund process time, and turnaround process time, no one could tell me exactly when or if someone is working on the refund or grievance. According to their website, "Affinity will send an acknowledgement letter within 5 days of receiving your grievance." I have NEVER received that letter. The supervisotr, Yami, was of NO HELP. She had nothing new to offer me, and as of today, they are holding onto my $406 with no good explanation and nothing new to tell me other than SOMEONE is working on it. They have not tried to resolve the issue.Reference ID#***********

      Customer Answer

      Date: 03/19/2023

      At this time, I have been contacted directly by Affinity Health Plan regarding complaint ID ********, however my complaint has NOT been resolved because:]

       I finally received a letter from the ******************** and it appears I will get a full refund within the month although their letter is worded in purposeful confusing language wherein Im questioning if I will get full amount returned   April 7 is when I should get the refund and will know then if right amount  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *********************

      Customer Answer

      Date: 04/20/2023

      Better Business Bureau:

      At this time, I have not been contacted by Affinity Health Plan regarding complaint ID ********.

      Sincerely,

      *********************

    Affinity Health Plan is NOT a BBB Accredited Business.

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