Business ProfileforLa Rosa del Monte Express

I sent 7 boxes to *********** from ************ in September 2023 my boxes took 1 month to get there which was great!!!!!! Unfortunately i had to move back to ************ and once i notify **** del monte that i needed my boxes shipped back ,I was told that i had to email the person in charge of such procedure. I ****** the reason y and asked how much was it goung to cost to ship it back. I wrote to emals and un successful calls,i waited patiencenly with no answer. I then went to the office in ************ and inquire about my boxes and was told that i had to make a payment before the boxes were sent.I informed the manager that i had proof of emails and phone calls with negative results. I had to make a payment, fee for stocking and a fee to shipped my boxes i asked y it took me to visit the office to have my boxes retruned. I paid and asked if my total was everything the manager said yes.After 3 months I finally received my boxes with a hidden fee of an extra ***** that was never told to me this company is irresponsible there staff are unprofessional and don't care about the customer. It's sad that i had to go through this terrible process wirh them I don't ever want to do business with this company Ever!!!!!!! My anxiety was up the roof .I paid them the ***** because they wouldn't release my boxes!!!!!

The boxes arrived in *********** on October 25, 2023. The company was already aware that the boxes would return to ** because ************** had sent an email on October 9, 2023. The charges that were charged are the charges in this type of situation. The boxes took a while to arrive in PA because there were not enough shipments for that state. Furthermore, we are a company that depends on maritime traffic and weather conditions. *************** was informed at all times about the handling of her boxes. This is stated in our system.