Complaints

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 02, 2024, I contacted Bronx Honda and spoke with someone named ***** and asked her if they have any manual transmission Civics in stock and she said yes. I told her I would stop by later and take a look at the car. I showed up later that day and asked for ***** but I was told that she had already left for the day. I then spoke with ******, a salesperson and told him about my conversation with *****. He told me that they don't have that particular vehicle, but before I was told they had it in stock. We then went over some options and I made a decision on a vehicle and he said that he can get it for me. I told him that my current vehicle is having issues and I'm not sure how long it will last. The next day I changed my mind about that car for a different car and ****** said he'll take care of it. Some time passed and he contacted me about another car but I didn't want that color. On the 10th of June I contacted him concerning the vehicle and he mentioned that he's going to get the vehicle but he didn't give a specific date. I asked for my money back but he said don't worry because he's going to get the car. At this time my current vehicle is just getting worse. At this time I just felt like he's just giving me the run around. Again I asked for my money back and he said there's no refunds. On May, 02, 2024, I gave $1000 down payment to show that I wanted to purchase a vehicle. He gave me two receipts, neither one said anything about no refund. Even the receipt that I signed and he sent to me on June 13th, 2024, didn't mention no refund. He told me no one getting rich from a thousand dollars. After that I decided to try another dealership. I contacted them on a Wednesday and picked up the vehicle on Saturday. ****** had a manager named **** talk to me and he was just a talking contradiction, he said that the car that I was supposed to get went to another state. He said they have the car but then they don't have it, I didn't really understand what was going on.

  Business response

  06/21/2024

  We have been attempting to reach the customer by phone for several weeks.  We need the customer's credit card number in order to issue the refund, because the refund was paid by credit card.  If the customer would please call me at ************ or email me at ********************************* and provide his credit card information,  we will issue the $1,000 credit.  I am sorry we were unable to find a car in our inventory for the customer, but we would never withhold a deposit once our discussions ended without a purchase.

   

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/17/23 I went into bronx honda dealership and dealt with an sales rep named ****** who seemed like he was helping me get into my first car but in reality he was s******* me over * the day i got the vehicle a black honda civic * i was told he was adding warranties to my car ( which honda already provides without extra ********* failed to mention. that no integrity for the customer) *as time went past we were speaking in insurance and before i got the chance to get quotes from different companies * ****** had reached out to a so called progressive agent who in fact turned out to be shady and doing business under the table or on the side with the sales rep ! * as my policy was being made i sat around for about another hour before leaving the dealership with **************** ON MY POLICY * BY LAW TO MY KNOWLEDGE no one is supposed to leave an dealership without full coverage ! not once was i spoken to about my insurance and what it covered not once did i speak to this so called agent the sales rep knew which whom i might add ( got fired and is no longer working as a insurance rep ) & this is not the first time this agent has done policies not adding the proper coverage on customers accounts and not even advising them until about an hour after the sale is done and youre no longer in the dealership * this car i was sold ****** pulled up an car fax on the vehicle and failed to mention it was in a really bad accident and the car shouldve never been sold out again after the first owner had the car * when i went back to ****** asking to change the vehicle out * he brushed me off ACTED as if he was going to help and never DID * fast forward to now march 2024 * my car got flooded ( which i almost died in ) and needs repairs or to be replaced by insurance im being told i never had the proper coverage * i go back to the dealership and was informed by ****** and another sales the same shady agent who did my policy did the same thing to someone else who got into an accident & honda had to give a new car to that customer because the dealership failed to do the right thing and get and get a legit agent to do the policy * they trying to blame the insurance when in fact both parties are to blame no dealership should have shady under the table people to do things for customers who pays their hard earned money to *********** livelihood is at jeopardy when things can go wrong ALL for a sale * this is disgusting and needs to be rectified and corrected by honda

  Business response

  03/29/2024

  Bronx Honda will occasionally assist customers with obtaining insurance by contacting licensed brokers for them.  It is a free service.  We do not benefit financially.  There is no "under the table" insurance arrangement.   In fact, if the insurance is legally inadequate, banks will not provide financing, and the state will not complere registrations. 

  All customers read and sign a form acknowledging that we do not receive any payment for assisting customers in this area. 

  Lastly, all customers can obtain new insurance if they are not happy with with the original policy, whether from a pricing perspective or the actual coverage.  There is no cost for switching policies, whether it is one day or one year after purchasing the vehicle. 

  Customer response

  04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because 

   

  this business has sales representatives who does these things on a regular basis & is not open nor honest about the sales , another sales rep had this same problem with the SAME insurance agent with a different customer clearly this is an ongoing issue ! Highly unprofessional , this place needs a new staffing 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On November 23, 2023, my vehicle was vandalized on the street. I drive a 2023 Blue Honda CRV. The person who broke into my vehicle stole the airbag and the sensor in front of my car, but they also broke the frame on my window. I parked my car in a lot until November 26th, due to closures surrounding the holidays. On November 26th, I dropped my vehicle off in the service department of Bronx Honda. From there, an employee coordinated a call with the appraiser from my insurance company, travelers. The Honda employee told me that he would send pictures to the appraiser and complete the report on the damages. A month a half passed before I got the call that my vehicle was ready. During this time, the original person assigned to my case no longer worked there. Additionally, the manager refused to accept my calls, call me back, or allow me to schedule an appointment.On the morning of January 11, I went to pick up my vehicle. They told me to pay and then they would take me to the car. I was charged a total of $4879.45. When I was finally taken to the vehicle I immediately noticed that the driver side window frame was improperly fixed. The frame was warped and the plastic was protruding and also falling off. I addressed the issue with the manager, ***, who tried to dismiss my concern saying that I received the correct repair and that they were never going to be able to do more than that because they were not a body shop. They did not express this issue to me in the beginning when I went in to repair the vehicle, and they did not express it to the appraiser when they submitted the estimate. The mechanic who worked on my car, *********, even came out and admitted that a new door was needed and that this should have been included in the estimate. My car is a lease and I will be responsible for the added costs of this poor repair job on the backend. The dealership charged me for repairs that they knew they could not deliver. Ultimately the job looks very poor visually.

  Business response

  01/12/2024

  The customer's car required several mechanical repairs, such as replacement of air bags, glass, radar and harness.  We charged the customer for each mechanical issue that we repaired.   The ********** Service Advisor should have properlt explained that we do not do any body work and will not be able to assist with that portion of her insurance claim.  **** Service Advisor is no longer here.  I reviewed the Customer's Repair Order with our service manager, and all necessary repairs were performed and properly invoiced. 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to purchase a car from Bronx Honda September 1 2023 I out down ***** he told me the car not pose to be in the road & when ************* call to do the verification so he let me leave the dealership with no loan so the bank called ****** did the verification I called the bank back to make a payment I couldnt they told me to call the dealership so I do so he told me the deal was gonna get done dec 5 I get messages from the finance manager that its urgent he wanted me to come into the dealership they took the car and dont ***na refund me back my money or do the whole process again

  Business response

  01/12/2024

  The customer took possession of the car on September 1, 2023 after paying us a total of $2,000.  We provided $1,000 in rebates for a total down payment of $3,000.  The customer promptly breached the contract by dropping her car insurance,  refusing to provide proof of income or references,  and failing to make a single monthly payment while enjoying free use of the car for 115 days.  We took back the car in late December.  The driver's side door is missing the door handle, and there is major body damage.  Based on below-market rental rates, the Customer owes us $3,450 plus $3,000 in estimated repair costs.

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car started blowing hot air from the driver's side only. The passenger side was ice cold.This is a known problem to Honda, they extended the warranty on the Compressor to the year ****. The same with a shaft hose leading to the Compressor. Why I had to pay for a Diagnostic is beyond me. They should just cover what they already know is wrong!

  Business response

  09/05/2023

  The customer states that a "shaft hose leading to the compressor" is covered under the same Honda factory warranty as the compressor.  This is not correct.  The written warranty in question covers the compressor, only, not the hose.  Accordingly, we did not charge the customer for the compressor or the diagnostic time related to the compressor.  We did charge the customer for the hose and for the diagnostic time that was related to the hose.  We spent several hours determining whether there was a leak and identifying its exact location.   This had nothing to do with the compressor replacement.  The compressor was a separate problem from the leak, and we needed to address each problem separately.  I understand this is frustrating, but I reviewed the invoice and Repair Order with our manager before responding.  

  Customer response

  09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I just got off the phone with Honda Headquarters. The ** Compressor shaft seal is also covered. What I want and paid for is the ** Diagnostic Report generated from the ** Diagnostic Machine.

  I don't want their explanations or excuses, I want the physical report not what they wrote on the bill.

  Thank you,

  ***********************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  11/08/2023

  As you can see from the attached screenshot of the repair order, your vehicle did not require the condensor seal that you mention.  Your vehicle required a new hose due to a leak, which we repaired.  The hose is not covered by warranty.   The seal is covered by warranty, but you did not need it.  

• Initial Complaint

  12/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bronx Honda has been in possession of my vehicle for the past four months. I have not received any follow up calls or a definite eta on when vehicle will be serviced. Management has not returned my phone calls or provided any resolutions. My husband has lost his job due to no means of transportation to and from his place of business. I would like to have a credit for the car payments made during the duration of my vehicle being in possession of the service provider. Please advise.

  Business response

  12/22/2022

  GOOD AFTERNOON

  THE CUSTOMER DROPPED OFF THE *** ON 10/6/22

  THE PART PART NEEDED TO COMPLETE THE REPAIR,HAS BEEN ON NATIONAL 

  BACK ORDER FROM ******** HONDA . WE COMMUNICATED THE E.T.A, TO THE CUSTOMER 

  THAT AMERICAN ********************** HAS GIVEN TO US BUT UNFORTUNATELY ******** HONDA HAS 

  CHANGED THE ****** SEVERAL TIMES. THE LAST ****** THAT AMERICAN HONDA HAS GIVEN US 

  IS 12-26-22 A FEW DAYS AGO THE LAST ****** GIVEN TO US WAS 12-21-22 

  WE HAVE INFORMED THE CUSTOMER EACH TIME. HER INSURANCE IS COVERING THE REPAIR THAT

  WAS CAUSED BY THEM RUNNING INTO A POTHOLE 

• Initial Complaint

  05/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ************************************** ********************************************************************************* ACCOUNT NUMBER ************* DATE: 12/10/2020 (sent to CEO ************************* of ************ I HAVE ATTEMPTED TO CONTACT YOU BASED ON FRAUDULENT ACTIONS OF BRONX HONDA OF ********************************************************************************* THAT IS PUBLIC RECORD AND *********** HAS BEEN NOTIFIED AND MADE AWARE OF THE OVER CHARGES ON THE PURCHASE OF THE VEHICLE THAT NEVER WAS RECEIVED I PAID AN EXCESS TO BRONX HONDA THAT WAS FRAUDULENTLY ADDED TO AFRICAN AMERICAN &LATINOS CAR PURCHASES WITHOUT OUR KNOWLEDGE I HAVE MADE NUMEROUS ATTEMPTS TO SETTLE THIS DEBT AND *********** REPS CONTINUE TO HARASS ME DAILY WITH CALLS, EMAIL ETC. TO SETTLE I HAVE PAID ****** FOR 41 MONTHS THATS $12,553.79 IN PAYMENTS WHICH IS AN EXCESS OF A $11,429.99 . WITHOUT THESE FACTORS I WOULD HAVE EXCELLENT REPAYMENT MY FINANCES ARE A PRIORITY AND HAVE ORGANIZED ALL OF MY ACCOUNTS AND PAYMENT DUE DATES, BOTH ON MY COMPUTER AND ON PAPER, ALONG WITH NOTIFICATIONS AND REMINDERS FOR EACH ONE. SINCE THEN, IVE HAD A SPOTLESS RECORD OF ON-TIME PAYMENTS UNTIL NOW.ITS COME TO MY ATTENTION THAT THE MISSED PAYMENT OR THE STOLEN PAYMENTS FROM BRONX HONDA IS REFLECTED ON MY ACCOUNT AS PER THE *** IVE EVEN SUBMITTED PROOF THATTHIS IS FRAUDULENT AND IS DIRECT VIOLATION OF MY HUMAN RIGHTS TO BE DISCRIMINATED AND TARGETED BASED ON MY RACE/ETHNICITY I TRULY BELIEVE THAT I SHOULD NOT BE PENALIZED FOR MY CREDITWORTHINESS AND COMMITMENT TO REPAYING MY DEBTS. DUE TO THIS PUBLIC RECORD SCAM COMMITTED BY BRONX HONDA.

  Business response

  12/26/2022

  Bronx Honda is under new ownership and new management.  It's been several years since your complaint, and this is the first time I am seeing it, but feel free to email me at ********************************* so we can discuss.

  --******

• Initial Complaint

  04/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On march 9 2022 I went to purchase A car I ask for 4 years at *** 500 a month fianc they gave the me the car but it was for five years not 4 as I requested I return the same day spoke with salesman and the fianc manger they told not to worry they will change it return the next day and was told it was to late to make the switch I told them I wanted to return the car after I return the car they only gave me back **** out ***** that I gave them then I got in touch with the owner and told her what happened and that I was going to get in touch with the attorney general then she gave me back **** they still is a balance of **** that they have the attorney general was unsuccessful in getting the balance due for me but they tried

  Business response

  12/26/2022

  We reimbursed you 100% of your down payment on the vehicle that you purchased (and then returned to us).   I understand you no longer have a complaint against our dealership. 

   

   

  Customer response

  12/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  03/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been paying my monthly payment on time. After making my payment I have been receiving phone calls from Honda stating that I need to make a payment due to the fact that my payment is late.I have been paying my bills with money orders prior to Covid. Honda gave me a phone number to call in the payment and by following their instructions on how to pay. They have been posting my payments late.The next step I have been paying on the Honda online payment site and they are still calling me and harrassing me and that I owe money and charging me late fees within the same month. I do believe if it's not Honda the company itself trying to rob customers, than it could be a worker that has all my information and intimidating me on the phone. Due to the situation I have now stopped answering calls from the company.Please look into this matter and hopefully it will get resolved.My account# ********* Monthly payment $ ****** Payment is due 21st of each month and have been paying on time.Payment ***************************************** Services Honda ********* Services is a DBA of **** ******************************************************* Thank you,***********************************

  Business response

  12/26/2022

  Hi, I am the owner of Bronx Honda (under new management) and just recently received access to our BBB account and your complaint.  Please feel free to email me at ***************************************.   Your issue is with American Honda **************** the bank that has title to your vehicle, not our dealership, but I am happy to help however I can.  I apologize for the long delay in getting a response.  

  --***********************

  Business response

  01/10/2023

  Hi, I am receiving your complaint for the first time, so I apologize for the delayed response.  I can assure you that no one at Bronx Honda has been receiving your monthly payments on your vehicle, or calling you and posing as a bank representative. American Honda Finance is the bank that owns your car, and manages the monthly payment process.  We do not have anything to do with how the bank runs their business.  If you call their customer service number, you should be able to straighten this out, or get directions for how to send them copies of your checks.  It is always a good idea to set up autopayment so that your monthly payments get paid automatically each month on your credit card or checking account.  Feel free to email me at *********************, I can try to contact them for you if the matter has not already been resolved.  We are under new ownership and management.  But ultimately, this matter needs to be resolved between you and the bank.  

  ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩