Complaints

This profile includes complaints for Fordham Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fordham Toyota

  236 West Fordham Road Bronx, NY 10468-5509

  
• 

  Fordham Toyota

  236 W Fordham Rd Bronx, NY 10468-5509

  
• 

  Fordham Toyota

  235 West 154th Street New York, NY 10039-1725

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday February *******, I had a scheduled appointment for *** inspection renewal along with ****** mile service. Prior to my travel I went to ****** station and purchased $31.03 worth of 87 regular gas. This location only serves Ultimate, Silver and regular gas. The car was functioning normal. I arrived at Toyota service and ******** Rav 4 hybrid passed the *** inspection and multi point inspection and I received a text indicating there are no items requiring attention. I noticed a strong gas odor when I entered the car.I dismissed it and figured it was due to the car recently being serviced. As I arrived in ******** from ********* I noticed smoke coming from the back exhaust pipe .I pulled over to take a look at the car and checked the dashboard for any indicators of an issue to no avail. I parked the car. On Sunday 2/22/25 I drove to ** and the car started to smoke from the exhaust pipe again and the dashboard indicators went off displaying hybrid malfunction, engine malfunction and to pull over to a safe the location.The car was then disabled and unable to drive and had to be towed to Toyota service and parts . When I spoke to the ** ****** ********** and explained the car issues, he asked when was the last time I put fuel in the car then he made a preliminary diagnosis of the car having diesel fuel before conducting an inspection. I objected his claim and explained the gas station I go to does not serve diesel gas. I received an invoice on 2/26/2025 of 3000 dollars he claimed he had a fuel sample of the fuel from my car and he couldnt confirm any other damage. Due to the evidence of me using regular 87 fuel and having no issues with my vehicle prior to taking it for service with Toyota. The gas station has had no complaints of any consumer car ********* clearly shows the dealer is making false claims with the intention to deceive me and they are being negligent with properly diagnosing the issue with my car.

  Business Response

  Date: 03/11/2025

  customer towed vehicle into our service **** for vehicle not starting.

  found vehicle has bad gas, customer called insurance company with service mgr and open claim.

  insurance approved needed repairs, customer approved for us to repair vehicle.

  customer left dealership happy.

  service mgr will have customer call and remove claim.

  thank you

   

  *** **********

  fordham toyota 

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024 I sold my truck to this establishment. The gentleman's name was ****** ****. We signed contracts and they purchased my truck after me sitting there for 4 hours while they did their due diligence. They said they had to call my bank ************** to pay off the truck to then send me my check of the difference which sounded right. A few days go by and ****** texts me saying they don't want the truck anymore and I have to pick it up, which is unfortunate to me as we had a deal. Not only that, I don't live in ******** anymore and would have to travel all the way back to pick up the truck. Ultimately, we already signed and the deal was final. Another week goes by and I never receive the check for the sale of my truck. My attorney calls and speaks to **** the manager, who lies on a recorded call and says I left the car with the title and never spoke about payment. I have repeatedly tried to get in contact with these people to get my payment and they continue to go in circles. I would like justice. They purchased the truck for $11,500. I also know they paid off the truck because ************** sent me the notice informing me its been paid off. These people are scammers. In addition to the evidence I provided I also have recorded calls between myself, my attorney and their management where they repeatedly lie about resolving this matter.

  Business Response

  Date: 11/20/2024

   

  My name is ***** ********, and I am the General Manager at Fordham Toyota. I am responding on behalf of Fordham Toyota and our Used Car Manager, ****** Pea.
  
  On August 3, *** ******* visited our dealership to sell his 2017 Dodge Pro Ram van. After appraising the vehicle and reviewing its history, both parties agreed on a valuation of $11,500. We agreed to pay off the balance of his loan and issue a check to ********** for the remaining difference.
  
  A few days later, our DMV clerk discovered a discrepancy: the mileage on the title stated ****** miles, while the vehicles odometer showed only ****** miles. Concerned about a potential odometer rollback, we informed *** ******* that we could no longer proceed with the purchase under these circumstances. We explained the challenges in reselling a vehicle with such an issue and requested that he correct the title before returning to complete the sale. We also invited him to take back the vehicle.
  
  *** *******, however,insisted that the matter was now our responsibility and that we were bound by the agreement. This stalled the entire process. After about a month, we decided to list the vehicle for auction to resolve the situation. The vehicle ultimately sold for $10,700, an offer we accepted.
  
  Following the sale, we paid off the loan balance and waited to receive the funds from the auction.Once the funds were received, we issued a check for the remaining amount to ********** and mailed it to his New York address. After receiving his complaint,we discovered that he had not received the check. We promptly stopped payment on the original check, provided him with a copy for his records, and reissued a new check, which was sent to an Atlanta address he provided.
  
  I have attached supporting documents to verify these steps. I also confirmed directly with ********** that he has now received the check and is hopefully satisfied with the resolution.

   

   

   

  *

   

   

• Initial Complaint

  Date:05/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this Account is included in that 2015 bankruptcy, please delete from my credit report

  Business Response

  Date: 05/13/2024

  Please send us a copy of report in question. Regards

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Fordham Toyota service center in response to an advertisement they have on their website. A coupon which was advertised as service managers special for $169.95. Over the phone, this special was confirmed and I was scheduled for a service appointment one week later. On Saturday October 28, I went in for the service. They took my car and after waiting, I was told that they would charge me over $500 for this service. They said that they would not honor the advertisement. This is false advertising and baiting. I wasted considerable time at the service center in addition to waiting for this appointment. This service is still advertised on their website and has been advertised in their website for at least six months.

  Business Response

  Date: 10/31/2023

  I called and spoke with **** and apologized for the misunderstanding.  We will coordinate on getting his vehicle in to perform the service at no charge either today or later this week.

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Toyota Sienna LE Hybrid 2023 model on 03/02/2023. The Fordham Toyota Company in the Bronx charged me with $28,000 downpayment in cash and the Toyota *************** gave me $56,933 and 88 cents. This total cost me$84,933 and 88 cents (without interest) Annual Percentage Rate that Toyota Finance gave me *****% After this car, the ***** cost came out to be $116,715 and 80 cents. My vehicle identification number : ***************** I tried to reach out to the Toyota *********************** but was only provided with a case #************ by ************** Fordham Toyota called me and said "Did you complain to Toyota ***********************" and started to yell and shout through the phone. He was being disrespectful and tried to make me feel threatened I still have not gotten any explanation as to why I was charged so much and I would like a refund for all the money that I was unnecessarily charged for.

  Business Response

  Date: 04/12/2023

  I spoke with ***************** and asked that he visit me at the showroom to sit down with the business manager and have the deal explained to him in detail. He declined to come in and sit to discuss. I called him again today and left a message stating to return my call so I may explain line by line the itemized deal.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car ove to to see if I can get and update in my dynamic navigation system map...then after a while they took my car to a technician for 5 minutes and they brought my car back after 5 to 20 minutes with the technician and I was told that map can't be updated until I paid crazy $800 and I said no thank you...and then they told me you owe us $279 plus tax...and I said for what?...and they told me that they did a diagnostic wich I didn't not approve to do that...they did it without that my concern so basically they stole my money beacuse I don't want any diagnostic in my new car with low miles..only around ****** miles...and they only took 10 minutes to told me that I have to paid to get an update in my map system..unbelievable how this people still you money...I want a refund back immediately...beacuse like I said I didn't authorize to do any diagnostic without my approval...thank you

  Business Response

  Date: 02/21/2023

  customer came into our dealership on February 15th 2023 at 12pm for a normal service and to have radio screen/ GPS inspected.

  please see (page 1) for repair order and all signed approvals.

   

  (page 1) on line (C) has a customer complaint of - customer states: that GPS needs to be updated, doesn't show new streets/ tunnels please check & report.

   

  next line (D) is our diagnostic time with a description/ instructions of the following: DEAR CUSTOMER PLEASE BE ADVISED THAT THERE WILL BE A MINIMUM DIAGNOSTIC FEE OF $279.90 PLUS TAX FOR ANY ITEM INSPECTED AT YOUR REQUEST AND DECLINED FOR REPAIRS (THANK YOU) X.................. (please note) not only is the $279.90 plus tax fee in computer printed on repair order but again hand written by service advised and customer signed line approving diagnostic fee)

   

  customer also signed/ approved again on lower left of (page 1) to authorize everything being done on work order, approved all charges. (please note (page 1) is before any work has been performed and could have been removed if customer did not agree or authorize).

   

  please read (page 2)

   

  under complaint we found & advised to customer- navigation in need of software update (expired) as well as dynamic navigation. subscription to dynamic map services. customer must purchase navigation can card in order to perform update. customer declines at this time.

  customer signed & paid all invoices & given copy's and explained if he returned within 90days of paid invoice to have service performed diagnostic fee will apply to original repair cost.

   

  customer signed & approved for all services performed and given answers for complaint item. customer paid for ******************** spend on vehicle and refund is not valid.

   

  thank you,

   

  *********************************

  Fordham Toyota

  ************

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I WOULD NEVER EVER GO TO THIS BUNCH OF THIEVES IN THIS TOYOTA DEALER...THEY JUST STEAL YOU MONEY AND DO NOTHING IN RETURN...$300 FOR A 5 MINUTES DIAGNOSTIC!!!!!!DONT GO NEVER THERE....OR YOU ARE  GOING TO REGRET IT 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 03/07/2023

  diagnostic was longer then 5 minutes. I summited all signed & approved documents customer is clearly lying. service/ concern was inspected, report was given & declined for repairs. not sure what else dealership can do as there is no wrong doing on our side.

   

  *********************************

  Fordham Toyota

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  YOU ARE A BUNCH OF LIARS AND THIEVES STEALING PEOPLES MONEY UP AND DOWN...I WOULD TELL EVERYBODY I KNOW NOT TO GO THERE NEVER EVER AND I WOULD DO EVERYTHING  I CAN TO GIVE THIS STINKING DEALER  A BAD REVIEW EVERY WHERE I CAN...YOU CAN KEEP THE $300 THAT IS THE ONLY MONEY YOU ARE GETTING FROM ME YOU BUNCH SCAMMERS....LOW LIFES

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************