ComplaintsforVictory Mitsubishi

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Initial Complaint
04/24/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
After purchasing my vehicle, I noticed the check engine light and front left running light needed repairs. I made a service appointment with the dealership to have the brakes serviced. The check engine light had several codes that needed to be fixed, which the dealership did. However, the front left daytime running light has not been repaired yet. Despite my request to the service department, the dealership refuses authorization to fix the light. Furthermore, the car was purchased with the understanding that the dealership will handle all necessary repairs through their service department. Unfortunately, this is the third time that the vehicle has been brought back to the dealership for the same repair, and the problem still persists.
Business response
04/24/2024
The vehicle is out of the lemon law warranty. Vehicle was sold 06/23 we are willing to help customer by charging our internal price for repair.
Customer response
06/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

***** **************************** ***** ******
?Good day,
Thank you for your response; yes, I still have issues with the headlamp. I had the vehicle inspected at a certified BMW dealership. They also stated that the headlamp needs to be replaced. I have the invoices as proof, and I have another appointment tomorrow with another certified BMW mechanic for a second opinion. I will then forward you both invoices. I tried contacting the original dealership. They have not responded to my emails or phone calls; thank you for your assistance.

Respectfully Submitted,
***** ******

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******

Business response
06/13/2024
UNFORTUNATELY THERE IS NOTHING WE CAN DO
Customer response
08/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ******
Initial Complaint
04/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was supposed to be a cosigner but I never went into the dealership.I was supposed to be a cosigner and ended up as the FULL buyer. The person I was cosinging for information is not on the paperwork. I did not receive a copy of the paperwork. The person I cosigned for left the dealership with the car. And they are saying her name isn't on any documents. And I never was there for the purchase of the car. The car is registered to a person I do not know. That person isn't the person I was cosigning for. The papers they tried to give me that isn't my signature at all either.
Business response
04/09/2024
please stop by our facility to further understand your situation
Initial Complaint
03/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 10/14/23, I purchased a 2024 Mitsubishi Eclipse Cross from Victory Mitsubishi, upon arriving at the dealership, I informed the salesman( ***************************) that I like to finance an vehicle for my husband and I only had a permit, my husband has a driver license and we had no auto insurance and can he assist us. He assure us that he can, after signing the car documents, ******** ask if we know of anyone in ******** with a different address to help get auto insurance. He assure me that the insurance with be in my husband name. Upon leaving the dealership he insisted that he has to delivery the car to our home, I ask him for a copy of the insurance and he stated he will text it to me. That when i notice my friend name on the insurance and not my husband's name. I reached out to ******** and ask him why my friend's name is on the policy, he stated it should be on the back end and not on the insurance card. I ask why will they falsify the information to get auto insurance and register the car in someone else name, which i later had to spend cover a $1000 to get a new insurance and re-register my car. Due to the broker not writing the policy correctly the company cancelled the insurance on 12/19/23. After multiple of attempts of trying to get a new insurance to no avail, I had to sign up for insurance with NYAIP which was $1522 a month. I went on 2/7/24 to refinance/trade in car, ******** took my information and told me since the process will take long, the manager will email me the application status. On 2/10/24, ******** text stating the application is pending. I tried refinance/trade with another dealership and was informed I was overcharged for the car originally and was inform I will need to put down couple thousands of dollars as a down payment, which my husband and I could not afford. On 2/23/24, I surrender the car and cancel the insurance. Currently I'm awaiting for *********** to auction of the car and they will let me know of the balance still owed.
Business response
04/09/2024
Thank you for bringing this complaint to our attention. We take customer satisfaction very seriously and apologize for any inconvenience this customer may have experienced.
We have reviewed the details of the complaint and would like to clarify the following:
Vehicle Sale and Insurance: We strive to assist all customers with financing options. On the date of sale (10/14/23), we informed the customer that financing with a permit can be challenging. We offered to help them find an insurance provider, but we never condone or participate in falsifying information. We believe there may be a misunderstanding regarding the insurance policy.
Refinancing: We understand the customer's frustration with refinancing. ********************** does not directly offer refinancing services. However, we can provide guidance and connect customers with potential lenders. Unfortunately, refinancing approval is ultimately at the discretion of the lender and can be influenced by various factors beyond our control.
We would like to reach out to the customer directly to discuss the situation further and see if there's anything we can do to address their concerns.
Thank you for your time and consideration.
Sincerely,
Victory Mitsubishi Management
Customer response
04/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The salesperson ******** and manager was deceitful the beginning ,which cause issues like change the registration and Insurance Policy from my friend name instead of my husband's name and spend more money to rectify. When nothing should have been in my friend's name to be begin with because as per ******** my friend address was only to use to help get my husband insurance because his license was considered unexperienced and the policy will be in my husband's name. As I have shown in my evidence, a text message where ******** is stating otherwise. Yet the manager and ******** called Geico on 10/14/23 and got the insurance in my friend's name. My friend was not in the dealership on the day of purchase and did not give permission to put the insurance in his name which is illegal.
We were told after 3 months of making on time payments we can refinance/ trade in the car, which I tried to on 2/7/23 and was told my ******** since the process takes long and I had to go to work, he would collect my paperwork and the manager will notify me later in evening on refinance status. I never receive such call, so I text ******** on 2/8/24 and did not get response until 2/10/24 stating the application is still pending. I decided not to reach back out and try to refinance with another dealership and was informed I was overcharge for the vehicle and if I wanted to refinance with their company I had to put a down payment of $4000 or more which is unaffordable for us, which left us no choice to voluntary surrender the vehicle and financial depth. Victory Mitsubishi scam vulnerable and unexperienced customers, they force customers to leave reviews, which I went back and edit, so this not happen to others and file a complain with BBB.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Customer response
04/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT
Yes, your company did and you explain that to the judge, see you in court.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business response
04/26/2024
okay
Initial Complaint
02/21/2024
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
Firstly, upon purchasing the vehicle, I was not informed that it came with only one key, the vhicle also came with a dent. However, I signed a care package agreement that explicitly included the repair of the dent and the provision of a new key. Despite this agreement, I have yet to receive the promised services, and every attempt to address this matter with your staff has resulted in being given the runaround.Additionally, crucial documents that were supposed to be included in the package were missing from the paperwork provided to me. This has caused inconvenience and uncertainty regarding the terms of my purchase.Furthermore, the vehicle was sold to me with only a temporary registration, which has since expired over a month ago. It was only at the last minute that it was discovered that the vehicle couldn't be properly registered , which should have been addressed prior to the sale.Moreover, your dealership's negligence has caused further complications the bank, as they encountered issues due to the fact that the car was sold to me with a temporary insurance card. Despite contacting your dealership to rectify these issues, I have received minimal assistance, leaving me to deal with the repercussions alone.In conclusion, I am deeply disappointed by the lack of professionalism and integrity displayed by Victory Mitsubishi throughout this entire ordeal. It is evident that your dealership engages in unethical practices, and I strongly advise others against purchasing a vehicle from your establishment. I expect immediate action to rectify the issues outlined above, including the fulfillment of the care package agreement, provision of the missing documents, resolution of the registration issues, and compensation for the inconvenience and frustration caused.Failure to address these concerns in a timely and satisfactory manner will leave me with no choice but to pursue further legal action.
Initial Complaint
01/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a car from Victory Mitushibi and they added victory care+ and PDI on to the car which they said was 3k each for that and I never agreed on. They refusing to let me get my money back. They said they added 8k extra to the car because they said It comes with the car and it's not an add on. They said I can't get a service contract paper work because it's only the for the banks that I financined the car with. Even though I signed the paper they saying I cant get the papers at all. We agreed to 47k on a vehicle and they added 8k to the vehicle making it 55k. I also had property in my car that I traded in and they are refusing to give me my property. I want a fund for the add ons that I never agree on and my property.
Business response
01/29/2024
This has been resolved please confirm
Initial Complaint
01/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a **** Mitsubishi Mirage from Victory Mitsubishi. Located at ***************************, Bronx, ** ***** on January 4, ****. My Avant credit card was charged $292 supposedly for the purchase of auto insurance. I have no proof of the auto insurance purchase nor a policy number. When I contacted Victory Mitsubishi twice to ask them who do I have auto insurance with, they tell me somebody will get back to me; nobody ever calls me back. In addition, I have two different finance companies trying to collect payment from me. A company named ******* wants to debit my account $622 on 1/26/24 and Santander Consumer USA sent me a bill in the mail for a payment of $618.87 due by 2/3/24. I was never told that two finance companies would be collecting payment simultaneously.
Business response
01/25/2024
Uptempo is a bi-weekly payment program to save you thousands on interest by starting your payments early. You have one loan, but they do assist with lowering your effective rate.You opted-in for it, you can completely opt-out, just note you may not build equity as fast.
Initial Complaint
01/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Me and my brother came here to buy a Lexus is350. On the website everything is fine and there are no accidents or anything with the history of the car. When I got there they told me that the car had been in a terrible accident. I decided to look at a 2018 Maxima and on the website, they had the car for 22k but at the shop, they had it for 26k. I told them I would only take it for 22k and they agreed. I and my brother were there from opening to closing. We finally start filling the car and they don't tell me anything. They don't tell me my interest rate or anything, just that my payments will be *********************************************************** the original 26k and other fees that added up to 32k and an interest rate of ****%! After I pay it off I will pay 47k for a 22k-worth car. I'm not looking for an apology I'm looking for a full refund or I will take this to court. I already contacted the ************** of Commissions and I already have a case open. If they don't respond the ************** of Commissions will do a deep investigation and has advised me to take it to court because this is unfair. They have no shame, no heart, or no humanity. I want my life back and my money back because this car is killing me and I still have 4 years. GIVE ME MY MONEY BACK.
Business response
01/25/2024
These referenced figures are not accurate. We apologize for your frustration, the finance charge is interest. There are several ways you can avoid interest. Please let me know if you'd like to discuss.
Initial Complaint
01/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I observed a vehicle for sale on the Victory Mitsubishi website. ************************************************************************************************************************************ VIN: ***************** STOCK: ****** It is listed for sale at $24,000 and on the website says: Cash Offer $24,000. I called and spoke to someone named ******** who told me the car is in stock and I confirmed the price was $24,000 plus tax, title and tag and a $175.00 documentation fee which was non-negotiable and their fee for filing paperwork. My wife and I had a check in hand for the vehicle. I made an appointment and when I arrived they immediately tried to sell me another car. I insisted on that vehicle. They located it and very sternly I was told Go have a seat when I asked if everything was okay and ballpark how much longer it would be. I was the ordered Go sit down!. ***** came to me and folded his hands and said I see you have a check for up to $32,500. How much are you looking for spend here. I replied the $24,000 quoted on your website and that I called to verify. Plus tax title, tag and the $175 document fee that I was quoted.. He rudely said Not happening, that price is with all possible incentives and you definitely wont qualify for them. Without asking me what I qualify for. That shows he knows it is a bait and switch. I asked how does he know what I qualify for based on my looks. He then said if I want the car that its MSRP of $41,715 (or I can leave. I told him I want to see another manager because of how he spoke to me ordering me to sit and now doing this. They refused to provide full names, the manager ***** was trying to be intimidating and they refused to provide me with paperwork on the vehicle other than a printed window sticker. I said I would like to see details of what is being charged and what these alleged incentives were and they said no. I came with check in hand and insurance ****** completed based on them honoring their word.
Business response
01/22/2024
Thank you for taking the time to share your experience with us at Victory Mitsubishi. We sincerely apologize for any frustration and inconvenience you encountered during your recent visit to our dealership.
We strive to provide exceptional service to all our customers, and it's clear from your account that we fell short of these standards in your case. Please know that your feedback is extremely valuable to us. We are committed to understanding and addressing any lapses in our customer service and sales process.
We appreciate you bringing this matter to our attention. Your experience has been noted and will be used as a learning opportunity for our team to improve in the future.
Again, we are truly sorry that your visit did not meet your expectations, and we apologize for any distress this may have caused.
Customer response
01/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The issue is not resolved. They offered a vehicle at $24000. I, per their instructions, called to verify the vehicle was available and confirmed out the door pricing. I came prepared to honor our agreement and instead, left feeling my wife and I had been discriminated against. We drove more than 2.5 hours, paid gas and tolls only to have that experience. Textbook bait and switch.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business response
02/06/2024
We were unaware of your misunderstanding. If you are interested please give me a call
Initial Complaint
01/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 1st, 2023 I went to finance a 2019 Genesis *** from Victory Mitsubishi. I traded my VW CC 2012 which they offered me $2,000 plus a $1,500 down payment. The seller notified me of a "minor accident" on the right side of fender but it was taken care of. I'm entering the ************ and I'll be taking a pay cut from my current job so I went to try and sell the *** to a few dealerships who gave me an offer on the vehicle. When I went to the dealerships to get the car appraised, the *** came back a 'total loss" 'salvage" on the Carfax report as well as an Experian Auto report. The copy of my contract has no indication of the vehicle being salvaged. Contract states my final amount is $53,000 when the car was offered a *** of $10,000. THIS IS FRAUD!
Business response
01/22/2024
Thank you for bringing your concerns to our attention regarding the 2019 Genesis *** you purchased from Victory Mitsubishi. We take your feedback very seriously and have carefully reviewed the details of your transaction and the vehicle's history.
Upon thorough examination, we must respectfully clarify that, according to our records and the Carfax report available to us at the time of your purchase, the 2019 Genesis *** was not listed as a 'total loss' or 'salvage' vehicle. The report indicated a minor accident, as was disclosed to you, and the vehicle had undergone professional repairs to address this issue.
Victory Mitsubishi is committed to transparency and honesty in all our sales transactions. We rely on Carfax reports to provide accurate and up-to-date information about the vehicles we sell. If there is a discrepancy or error in the Carfax report, we recommend contacting Carfax directly, as they guarantee the accuracy of their reports. Carfax has mechanisms in place to address and rectify any inaccuracies in their vehicle history reports.
We understand the importance of accurate vehicle history for our customers, and we strive to provide the most reliable information available to us. If you have further concerns or need assistance in contacting Carfax, please let us know, and we would be more than willing to assist.
Once again, we appreciate you reaching out to us with your concerns, and we hope this information is helpful in resolving any misunderstandings.
Initial Complaint
12/29/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought this car on feb 20 , 2023 and Im supposed to have free 2 yr oil change and this dealer lie to me telling me that I was able to go to any Mitsubishi to change the oil and it was all false advertisement. I had to paid for my oil change in Milford Mitsubishi. They need to fix my oil change warranty so I could go to dealer thats closer to me because that was what they told me at victory Mitsubishi. Im very dissatisfied with they quality of service because I was there when I first put my car from 2pm to 12:am , even with my registration and transferring my car plates whats a problem since day one and now with this warranty of oil change. Every time I call to speak to a manager no one is there or they dont pick up phone when Im getting transferred. Please help me with this matter. I want them to make sure I could change my oil in any dealer because thats what I was told.
Business response
12/29/2023
The two year maintenance that was offered is only redeemable at Victory Mitsubishi. Its a complimentary service that is offered.
Customer response
01/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The manager that was doing my paper work **** the one with the deep voice lied to me and mislead me saying that I could go to any Mitsubishi dealer to get my oil change done just take the paper that you guys gave me, it was all a lied . I came out that day at 12:00am midnight being there since 2pm which its ridiculous, lack of professionalism. They Throw in garbage a copy of my state id which by the ***** of God my boyfriend found it compromising my identity and u guys are telling me that its only done in ya dealer knowing I live 1 hr to 1:25 hr away, this dealer is bugging if they took all day to sale me a car imagine to do oil change . Im willing to take this to court if I have to because I know Im not the only one dealing with this situation. Its insane because they never pick up phone when I have call dealer , people are rude when and the phone and managers never pick up phone not even return calls when leave messages. All Im asking is for my warranty could be fixed and I be able to used it in Mitsubishi of ******* address : *************************************;
******* **
*************

even the manager from ******* dealer told me I cant believe they didnt put your license plate frame in your car & you are driving with your license plate in your windshield inside your car . What type of dealer is that.

victory Mitsubishi is very unprofessional, they promote false advertising and they take forever just to buy a car, never reply to calls and I dont think is fair what they doing to me.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
02/02/2024
Complimentary oil changes can only be redeemed at Victory Mitsubishi.
Customer response
02/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They lied to me and thats not fair because if not I would have never purchased the car in they dealer , they are not professional at all , false advertising , leaving customers stuck for more than 4 hrs to purchase and they Lied to me to the fullest , Im ready to go to news 12 to speak out in the news about this situation. I dont agree with anything they saying pure liers.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

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