ComplaintsforAmazing Product Picks

• Initial Complaint

  09/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered some mascara from amazing products picks a few months ago. I have just realized they have been trying to get $31.63 from my account multiple times a month every month since purchasing the mascara, and the mascara was only $19. I do not know how they were able to get the money this time and not any of the other times. But I want my money back! The mascara is trash to begin with and way over priced, and on top of trash mascara you steal from your customers. This is a horrible business I just want my money back.

  Business response

  09/29/2024

  Thank you for bringing this to our attention, and I sincerely apologize for the frustration and confusion youve experienced. I understand your concerns regarding the charges of $31.63.
  
  Upon reviewing your account, it appears that the recurring charge was related to a VIP subscription that was selected during your original purchase, which includes ongoing benefits like free products and discounts. Im sorry if this was not clearly communicated at the time of purchase.
  
  That said, we want to make this right. I have initiated a cancellation of the subscription and will process a refund for the charges you were unaware of. Please allow 3-5 business days for the refund to reflect in your account.
  
  We truly regret the negative experience youve had and appreciate your feedback. If you have any further questions or concerns, feel free to reach out, and well be happy to assist.

  Have a great day!

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a Christmas gift from this site in December of 2023, I just realized this company has been charging me $31.63 every month since then, I don't remember ever signing up for a subscrition service nor did I receive any products from them other than my initial purchase. When I called to cancel this subscription and get a refund I was told they can only issue 50% of one month's subscription. That means I lost $253.04 to this company for a subscription I never knew I signed up for nor received any emails about my subscription.

  Business response

  09/12/2024

  Thank you for bringing this matter to our attention. We apologize for any confusion or frustration this situation has caused you.
  
  Upon reviewing your account, it appears that a subscription was indeed activated at the time of your initial purchase in December 2023. Information about this subscription, including the monthly charge of $31.63, was provided at checkout and in the order confirmation email. We understand, however, that this may have been missed, and we regret any lack of clarity regarding the subscription terms.
  
  Regarding your request for a refund, our customer service team offered 50% of one month's subscription fee in line with our refund policy. However, we recognize your concern that you were unaware of the ongoing charges and did not receive products beyond your initial purchase. As such, we would like to further review your case.
  
  Please reach out to us directly at  ****************************** so we can gather more details and work toward a fair resolution. We value your feedback and want to ensure we address your concerns appropriately.
  
  Thank you for your understanding.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased (4) mascaras and an eyeliner from Las Cosmetics and somehow got charged ***** USD per month that I did not sign up for. I have never bought anything except the mascaras and an eyeliners from Lash Cosmetics thru Amazing Product Picks. I did NOT sign up or click any boxes that gave permission to charge my credit card on a monthly basis. I just bought mascara and an eyeliner on April 23rd, 2024... nothing else. I have been charged $***** USD each month now on May 25th, June 29th, July 28th and again on August 30th. I called the company yesterday to complain, and they only refunded (2) of the (4) charges. I had my friend go on their website and it says to click a box for free shipping and VIP service but in very small print it states its a monthly fee. I know I did NOT click the box. I didn't even get a proper confirmation of my order via email and had to email the company to have my order shipped. I know they added that VIP thing after! This company is a SCAM and I want my other (2) months refunded. They are rude and the mascara is not even great! I was informed that I did click the box and so I was basically **** out of luck and they would only refund (2) of the (4) payments! This company is a TOTAL SCAM! DO NOT BUY FROM THIS COMPANY!

  Business response

  09/05/2024

  Thank you for reaching out to us and sharing your experience. We sincerely apologize for any inconvenience or frustration this situation has caused you. At Lash Cosmetics, we value our customers, and its important to us that you feel satisfied with both our products and services.

  
  Upon reviewing your account and order history, we understand that you purchased four mascaras and one eyeliner from us on April 23, 2024. Along with your purchase, there is an option to select our VIP service, which includes benefits such as free shipping and exclusive offers. However, we acknowledge that the information regarding this monthly service may not have been as clear as it should have been, and we are working to improve the visibility and transparency of this feature on our website.

  
  While our records show that the VIP option was selected, we respect your claim that it may not have been intentional. We also understand your concerns regarding the email communication for your order and the overall experience with our customer service team. Please rest assured that we take this feedback seriously.

  As a gesture of goodwill and to resolve this matter amicably, we have processed a refund for the remaining 2 charges. You should expect to see this refund reflected on your account within the next 35 business days.

  Once again, we apologize for the confusion and any negative experience youve had. We hope this resolution is satisfactory.

  Have a great day!

  
  Thank you for your understanding, and we appreciate the opportunity to make things right.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Honestly I bought one or two items a few months back, did not create an account or set up a subscription, and now I keep getting charged!

  Business response

  09/05/2024

  Thank you for bringing this to our attention, and we sincerely apologize for any confusion or frustration you have experienced.

  Upon reviewing your account, it appears that a subscription service was activated during your initial purchase, which includes recurring charges for our VIP benefits. However, we understand your concern that this may not have been clear at the time of checkout. We take feedback like yours seriously and are constantly working to improve the transparency of our subscription service.

  Understanding that you did not intend to be part of the VIP program, we cancelled the subscription and processed a full refund for the charges.

  It should post on your account in 3-5 business days.

  Thank you for your understanding and if you have further concerns, please feel free to contact us via our email or phone support.

  Have a great day!
  
  

   

• Initial Complaint

  08/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I didnt order anything from this company!! Today (08/19/2024) there were 4 charges on my bank account that I did not authorize. The charges total $121.59.

  Business response

  08/25/2024

  Thank you for bringing this to our attention, and I apologize for any confusion or inconvenience this has caused.
  Our records show that you ordered a mascara and have already contacted our phone support team. During that conversation, it was agreed that you would return any unwanted items once received for a full refund. A return authorization was also provided. 

  Please let us know if you need any further assistance or if theres anything else we can do to help. You can email me directly at *************************************** 

  Have a great day!

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have never ordered anything from your company and I have charges on my card for Amazing products .I want a refund . I have never used your services and these charges are unauthorized

  Business response

  08/18/2024

  Im sorry to hear about these unauthorized charges, and I understand your concern.

  
  To assist you in resolving this matter quickly, could you please provide the details of the charges, such as the shipping or email address? This will help us locate any transactions associated with your account.
  Once we have this information, well investigate the issue immediately and work on getting you a refund for any unauthorized charges.

  You can email me at ******************************

  
  Thank you for bringing this to our attention, and well do our best to resolve this for you as quickly as possible.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I saw a charge come through for August in the amount of $31.63. When I went back to look for more charges, there are a total of $177.29 I have been charged for WHAT?! I have ordered nothing & have nothing from this company. I need a refund immediately, please. Whats really messed up is most companies will send a bill or a receipt and the way you slide charges in there is completely unacceptable & should be illegal. I want a FULL refund please.

  Business response

  08/18/2024

  Im sorry to hear about the unexpected charges, and I understand your frustration.

  It appears that these charges were related to a subscription you must have accidentally get enrolled in when you placed an order for our mascara last February.
  We understand that this is not intentional so, Ive gone ahead and canceled the subscription, so you will not receive any further charges.

  Additionally, we have refunded all charges related to the subscription.. The refund should appear in your account within the next 3-5 business days.

  
  We strive to be transparent with our customers, and Im sorry that this wasnt your experience.
  If you have any other concerns or need further assistance, please dont hesitate to reach out to me directly at ******************************

  Thank you and have a great day!

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  THIS COMPANY IS A SCAM. They go by Lash Cosmetics. Once you buy the product, they keep your card information and randomly bill you for another amount. I paid $19.99 for a tube of mascara and they charged my card three times for $31.63 claiming I signed up for some VIP program. I never did nor did I receive any additional products. It showed up as "Amazing Product Picks" on my bank account, so I had no clue who they were or what they sold. There are 32 other cases filed with the better business bureau in the last 3 years. They only refunded the last charge. BUYER BEWARE!!!! ??????

  Business response

  08/10/2024

  Hi *******, 

  We apologize for any distress caused by your recent experience with our company.

  We understand your frustration and want to assure you that your concerns were taken seriously.

  The charges you mentioned have already been refunded, and the subscription has been canceled to ensure no further charges will occur. Please check the image attached for the proof of cancellation and refund. 

  We strive to provide clear communication about our VIP program, and we regret that this was not your experience.

  Your feedback is valuable, and we are taking steps to improve our processes to prevent similar issues in the future.

  Feel free to email me directly should you have any other concerns.
  Have a great day!
  
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been charged 3 times, $33.69 which is over $101.07 and I haven't received anything from you and have no idea what this is even for. Please give me my money back and cancel from further charges!

  Business response

  08/03/2024

  Thank you for bringing this issue to our attention.
  We have reviewed your account and see that you were charged three times, totaling $101.07. These charges were for our subscription service which were offered at checkout.

  We understand that you may not have been aware of this, and we regret any misunderstanding.
  To resolve this matter, we have cancelled the subscription and processed the full refund of the *** charges, This should hit your account within 3-5 business days. 

  Feel free to email me directly at ******************************* if you have any other concerns. 
  We're here to help you in any way we can.
  Have a great day!
  
  

  Customer response

  08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  07/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My credit card company alerted me that $31.63 had been charged to my card from Amazing Product Picks. I did not use my card to purchase anything from this company

  Business response

  07/31/2024

  Thank you for reaching out and bringing this to our attention. We understand your concern about the unauthorized charge of $31.63.

  The charge is tied to a subscription service which you may have unintentionally accepted when you ordered the mascara last month. 

  We understand that this is not intentional so, we have processed a full refund of $31.63 which hit your original payment method in 3-5 business days

  Additionally, we have canceled any associated subscription or service and removed your information from our records to ensure no further charges will occur.

  If you have any further questions or need additional assistance, please don't hesitate to contact us

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩