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Business Profile

Solar Energy Design

Group Solar USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Design.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solar company is not responding to our calls charged me 60 thousand dollars for panels that are not working

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Group Solar USA installed my Solar system in 2019. This year there have been problems with my roof, its in very bad condition and needs complete replacing. The roof was leaking due to the bad weather we had over the summer, In order to replace the roof the Solar panels have to be removed for the roof to be completed and replaced after the completion. I tried to contact Group Solar numerous times with no luck and after doing some search i found out that they went out of business. I even searched to see if they were bought over by another Solar **** I am trying to get my Roof fixed before the Winter. I have a 25 year warranty on the Solar.I have tried all avenues to get this situation resolved but all my calls went unanswered. .I am seeking your help, perhaps recommending a reliable Solar ** that does roofing as well as installing Solar. .

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The solar is not working I try to contact them several time no response

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking help, made numerous calls to Group Solar regarding my solar system. System was put in 2020. I am paying more bills than I did before I got the solar system. I am paying for the system plus high electric bills with con ******. Group solar installed my solar panels but did not complete the work so I am currently paying salus bank for the cost of the panels $50,000 plus my monthly Con *********************. This is horrible and frustrating. I've recently found out that group solar usa is currently doing business a radiant solar and they refuse to provide me with any assistance. I need help with the completion of the work and the activation of my solar panels with con *******

  • Initial Complaint

    Date:12/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/23/2020, we decided to make a few home improvements which prompted to have solar panels installed in our home. However, since the panels were installed, we continue to experience a lot of issues. For example, one of two Solar inverter has not been working effectively for over a year. Secondly, a Solar panel fell onto the drive-way which could've seriously injured and or killed someone. After contacting a former worker from Group Solar USA, LLC named IIan (contact number: ************) a Level II Tech assessed the problem via video and confirmed that the Solar Inverter box was not working properly. We have witnessed the panels shake (move) tremendously during inclement weather. This matter is extremely dangerous to pedestrians and family members. We have been in contact with SALAL ************ who is responsible for the monthly billing. However, reported that they no longer have a relationship with Group Solar USA, LLC as they are no longer in business. We humbly seek your help surrounding this matter. Thank you so much in advance and look forward to hearing from you soon.

  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Group Solar USA LLC installed solar on my Roof on 8/19/2019 -Finance $43,350.00 total cost of of purchase $70,533.66 (per finance paperwork) -Working Solar system to reduce my electrical bill and Manufactures warranty covering panel and inverters for 25 years and systems warranty at no additional cost roof warranty none of which is met -systems was activated but not connected it was eventually connected after i reached out I have had issues with them not giving Con ****** the proper paper work its been a ongoing issue with group solar i have the email trail to prove i also reached to ************************ LLC a second time they try to contact Group Solar USA they are none responsive to them or to me service Finance gave a a name ************************* at *************************************************************** and a phone #************ i got no response its a ***********

    Customer Answer

    Date: 10/13/2022

    Better Business Bureau:

    At this time, I have not been contacted by Group Solar USA LLC regarding complaint ID ********.

    I called group solar ************ at **************************************************************************************** there is Solar company there by the name of Radiant Solar claiming they are not the same company   I was told by Service Finance they did not get any response for Group Solar they do not do business with them any but group solar have a new Address

    ****** **************** ****** ***** *** ***** Phone #************ ***********************


    Sincerely,

    ***********************

     


  • Initial Complaint

    Date:09/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solar USA makes Spam calls to me at least 6 times a day with a recorded message. I have blocked each call and tried to contact this company to be put on the NO CALL LIST with no results.I need help to get this to stop.

    Customer Answer

    Date: 09/25/2022

    Better Business Bureau:

    At this time, I have not been contacted by Group Solar USA LLC regarding complaint ID ********. I will continue to block them. I have noticed less calls from them

    Sincerely,

    *********************************

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approached by a representative of Group Solar USA in fall of 2019. After discussing my house needs, Group Solar agreed to install a new roof before installation of the solar panels and system in November of 2019. The new roof and panels went up but solar converter box didn't go in until February 2020. The system seemed to work fine for about six months. Then my tenant started complaining that there was water coming down from the roof. Water stains were showing up on my tenant's ceiling. August 2021 during hurricanes *** and *****, the roof leaked badly enough that one of the walls in my rental was saturated. The runoff destroyed my foyer. The company that initially installed the roof wanted to come in to fix the foyer but not the roof. I said I wanted the roof fixed and they haven't been back yet. The solar system has not worked in over a year. It used to show lots of lights blinking. Now the panel is dead but for one light and I'm back to paying ConEd. My foyer is still a gaping maw of damage. The roof had still not been addressed and I cannot get Group Solar on the phone or email. The roofer no longer answers my calls. I am paying for a solar conversion system that does not work and a roof that is obviously defective but no one will fix.

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Solar Panels installed on my property in the Fall of 2019.I was told that I should get a Tax Rebate since I installed the Solar Panels. As of today, I cannot get any responses back from the Company's employees. I have sent repeated e-mails, and I have left voice mail messages, but to no avail, no one has responded. I'm afraid that if I encounter any problems with the system, I have no one to turn to, hence this is why I have decided to contact the BBB.This is very frustrating! I'm retired and I don't need to go through the stress. I am very disappointed with Group Solar's attitude towards hard working New Yorkers! This is unacceptable! I am also enclosing all of the pertinent paperwork to substantiate my complaint.Thank you.******************************

    Customer Answer

    Date: 09/11/2022

    Better Business Bureau:

    At this time, I have not been contacted by Group Solar USA LLC regarding complaint ID ********.

    Sincerely,

    ******************************

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my solar panels from Group Solar USA, LLC on February 14, 2019. The cost of the solar panels is $35,470.00 plus interest which Im paying to ************************* LLC. My contract states that they are committed to provide me the following services: system warranty, rooftop warranty, free monitoring 24/7, production guarantee, etc.Since May 2022, I have been trying to get Group Solar to come to my house and check the panels. Also, when I check the app, it shows there is an error and specifically states: There is an issue with your gateway meter measurements. Contact your maintainer for help. Group Solar USA ************. I have called Group Solar many times, but they hardly ever take my calls. The few times I was able to speak to the representative regarding my situation, they told me that they didnt have a technician available and that they will contact me when one is available. I called Enphase the manufacturer company and they told me their system shows I have multiple errors with my panels: my meter is not working, the microinverters are not working properly, etc. Enphase sent emails to Group Solar and Group Solar does not respond back to them. I really need Group Solar to send a technician to my house and fix the problems I have with the panels. My biggest concern is that the summer is when Im supposed to produce enough energy for the winter, but with the consistent issues Im dealing with, I dont think this will happen. Please help!!

Group Solar USA LLC is NOT a BBB Accredited Business.

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