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Business Profile

Urgent Care Clinic

Essen Health Care

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Essen Health Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Essen Health Care has 8 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment today with my pain management doctor I have Covid they still made me go in to see the doctor. When I register and check in ********************************** siad she discharged me from Program because I wanted to transfer to another doctor which is my right but what made it worst she left me without medication and I dont have a pain management doctor as of yet. As I was told she wasnt supposed to that

      Customer Answer

      Date: 12/08/2022

      Better Business Bureau:

      At this time, I have not been contacted by Essen Health Care regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a COVID vaccination appointment at the Essen *********** location at ******************************************** on 27 August at 10am (today) for my 3 year old son. I received a reminder/confirmation of the appointment via email this morning, however when I arrived at the facility with my son I was told the office had run out of vaccination doses. They said "these things happen because it is an urgent care facility" and that they had called and left me a message at 9:20am. I live more an hour away from the office by public transport and had in fact already been on my way with my 3 year old when they called. No apology was given and once again it was indicated that these things happen since it is an urgent care (ignoring that I was not a walk in but rather had made an appointment for the current date/time on *************'s vaccine appointment site). They suggest that I take my son to a second Essen *********** location at **********************************************************. I hailed a taxi to do so and only then listed to the voice message on my phone, which informed me of the cancellation of the 10am appointment and added that the **** *************** location that I had just been referred to only had one vial of vaccine left meaning that this would likely to a pointless trip. After returning home, I went on the ** City vaccine site to book a new appointment for my son. When doing so both the ******************************** and the **** *************** location sites were listing appointment availability for booking for the rest of the day despite the fact they no longer had any vaccine doses. The fruitless trip this morning cost me approximately $40 in transport and took up two hours. I don't believe they should continue to be listed on the ** City vaccine site given the obviously unreliability and lack of concern for patients making bookings for their young children's COVID vaccines.

      Customer Answer

      Date: 09/24/2022

      Better Business Bureau:

      At this time, I have not been contacted by Essen Health Care regarding complaint ID ********.

      Sincerely,

      *****************

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Essen Healthcare will not allow me to contact my primary care doctor. I was told I had an appointment for telehealth scheduled on June 27th, but no one called me and I was not given a number to call. Then, today, I received a **** claiming I owe $144 for an appointment in the ****** that never occurred (this **** isn't even for telehealth appointment). I have tried to call and Email Essen to get this resolved and there's no billing ******, no patient help line, and they refused to connect me to my doctor's ****** directly. This is not a healthcare company. It's a scam to create outstanding billable hours so they can sell this practice for profit. Meanwhile, they are illegally denying patients access to their doctors.

    • Initial Complaint

      Date:06/13/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. On May 27, 2022 I visited Essen Health Care for a check up. The service I received was inconsistent and burdensome. This is due to a lack of standards of how Essen operates. After the check up appointment I attempted to reach the doctor assigned to me. Unfortunately, Essen Health Care restricts its patients from connecting to the clinic, via a third party call center operation, used to screen calls. I am extremely concerned as to how Essen is allowed to operate in this manner because patients have no idea who they are talking to, they are not part of Essen Health Care, they ask for sensitive personal information, and 90% of my experience going through this processed added more frustration with my issue with Essen Health Care. On the same day, May 27, I called over ten times and spoke to several people, who handles this Information in a manner not known the the patient they are obtaining this sensitive information from. Ultimately, I was 100% unsuccessful in speaking with the doctors over the phone, although the third party company spoke and confirmed with the clinic to assure someone is there to receive the call because they transferred my call to the clinic, I had to physically return to the clinic to assure my communication was received with Essen. This is not practical. Essen denies the service patients are looking for(and are paying for), increases risk for identity theft, intentionally promotes frustration and lacks ethics, morals, and values.

      Customer Answer

      Date: 07/08/2022

      Better Business Bureau:

      At this time, I have not been contacted by Essen Health Care regarding complaint ID ********.

      Sincerely,

      ***********************************

    Essen Health Care is NOT a BBB Accredited Business.

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