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Business Profile

Wholesale Small Appliances

Summit Appliance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.21

Average of 151 Customer Reviews

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Review Details

  • Dianne D

    Date: 04/28/2025

    Dianne D

    Date: 04/28/2025

    I moved into an apartment recently. It came with a range from Summit.. I had an extra turkey left from last winter and decided I better cook it. The darn thing would not fit in that " risky dink" oven. As a consumer and someone who holds two design degrees, I do NOT recommend this product. Unfortunately this is an apartment, so I can do nothing about it. Why this builder decided to use upgraded cabinets and skimp on appliances, is beyond me. I hope I can keep other consumers and contractors from making the same mistake. This brand is cheap as is poorly built.

    Summit Appliance

    Date: 04/29/2025

    Hi ******- Sorry to hear you feel that way about our ovens. Our specialty is appliances to fit small apartments and small spaces. Considering and knowing this, we have one of the largest oven capacities in the industry based on the size of our ovens.

  • Adam M

    Date: 04/16/2025

    Adam M

    Date: 04/16/2025

    I recommend never get appliance from this guys I am service company and machine is cheap and unsafe from box customer service there is bad and ********************** are worse Beware buyer

    Summit Appliance

    Date: 04/17/2025

    Hi, sorry for the inconvenience if something was not resolved to your satisfaction. Please get in touch with our customer service manager, *** ******, at ************************************ for a resolution.

  • Lisa E

    Date: 02/27/2025

    Lisa E

    Date: 02/27/2025

    Summits customer service was the best experience I have ever had .******* C , is the representative for customer service , she was above and beyond in helping me go through a difficult process ,made easy .**** *******

    Summit Appliance

    Date: 03/03/2025

    Thanks for sharing your experience. We strive to make every customer experience a world class one.

  • Joanne G

    Date: 02/05/2025

    Joanne G

    Date: 02/05/2025

    I received outstanding service from Destiny, a Summit Appliance employee.I would like to particularly commend her for her help in locating and securing a part that I needed for my Summit refrigerator.I would not have been able to get this part if it wasnt for Destinys diligence and tenacity in searching for it because the refrigerator model that I own is now discontinued and the parts were no longer available from all of the sources that I tried. She took my information and called me back the next to let me know that she had secured the part for me. I cant tell you how grateful I feel that my call was answered by Destiny, an employee who definitely cares and is a great example of what it means to value customers. *********************** should be made aware of what a valuable employee they have in Destiny.Thank you Destiny.

    Summit Appliance

    Date: 02/07/2025

    Thank you for sharing your experience. We aim to make every customer interaction world-class.

  • Teresa R

    Date: 12/02/2024

    Tech support takes on a whole new meaning due to ******** technical service at Summit Appliance. ****** has gone above and beyond anything I have ever experienced before in working with a technical support provider. His help with my Summit Refrigerator has been invaluable. I love my Summit Refrigerator and the support that Summit provides.

  • Richard R

    Date: 11/25/2024

    I purchased a two drawer refrigerator/freezer. The unit came with one of the drawers being damaged. I filed a claim with summit. I followed up several times and they kept promising that they were going to send a new drawer cover. After 10 months, i still have not received it. I will never purchase an appliance from this company again.

  • Jhon L

    Date: 09/28/2024

    Jhon L

    Date: 09/28/2024

    Clear and concise with instructions and very helpful! We purchased a condo with the Summit wine fridge included as part of the appliances. We had some issues with it early on and only ended up reporting it after it became unusable. They sent a technician and were very helpful throughout the process of having the wine-fridge replaced. They've earned our business for a long time to come.

    Summit Appliance

    Date: 09/30/2024

    Hi ****, thank you for sharing your experience. We strive to make every customer experience a world-class one.

  • TODD G

    Date: 09/22/2024

    TODD G

    Date: 09/22/2024

    Bought a Summit Draw Microwave from *******. After a day the draw would close as soon as it opened. Called Summit for a warranty repair. The tech came to the house with no parts to resolve the issue, so he brought it back to the shop. I followed up a week later for a status and was told to be patient and the service manager will call when time permits. I guess time hasn't permitted because it has been 3 weeks and no communication...... I joked, that I will probably never see this microwave again to the person that told me to be patient..... I guess I was right.

    Summit Appliance

    Date: 09/24/2024

    Hi ****. Sorry about this. Can you please reach out to our customer service manager *** ****** with your address and phone number? *************************************

  • Fausta S

    Date: 09/17/2024

    Fausta S

    Date: 09/17/2024

    Just bought Summit wall oven. Afraid to use it! There are bumps visible in many places on oven( not paid attention before installing) also doors handles are crooked! The top handle also sticky and not able to clean! What a piece of junk!!!!! I am afraid to turn it on! Such on insult buying new and looking as if I bought a used one!!!!!Are workers sleeping when assembling this products? What am I supposed to do now? I had to have worker cut hole in wall to accommodate this piece of garbage and now I hate to look at it! I will be sure to let anyone know about the c*** Summit ships out!!!!!!

    Summit Appliance

    Date: 09/18/2024

    Hi ******- Sorry to hear about this. Can you please reach out to our customer service manager ******************* at *********************************** with a copy of your purchase receipt for a fast resolution?

  • Lina D

    Date: 09/11/2024

    Terrible service. We bough a fridge in June 2024 and was delivered with the wrong freezer handle. The handle they deliver was too big for the hole to install it. 3 months later and we still not have a resolution, and worse, the long handle they have left has scratched the freezer door since it did not fit and was loose. In trying to get it replaced, we had to wait 6 weeks for the part to be sent, and once it arrived, we realized it was the wrong part again. 1 month later they finally sent someone to analyze the issue and then they have gone radio silent. No updates, no resolution. Basically a very very frustrating experience, I would NOT recommend going with these company.

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