Complaints

This profile includes complaints for All Island Pro Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All Island Pro Inc.

  2873 Montauk Hwy Brookhaven, NY 11719-9518

  
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  All Island Pro Inc.

  1546 Ocean Ave, Suite 6 Bohemia, NY 11716-1938

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired All Island Pro, **** on 10/27/23 to replace a section of my roof with new asphalt shingle as a result of a small area of leakage into my laundry room. The agreed-upon price was $5,000 and I signed what I believed to be an iron-clad contract. When the work was started on 10/31/23, the men removed all of the shingles, dangerously exposing the rooms below to the elements. I was suddenly told by the owner (*********************) that I now had to pay an additional $2,400 for new plywood to be placed below the new shingles. The charge would be 24 pieces of plywood at the incredible price of $100 per piece. Either I paid the additional charge or he would leave me with an exposed roof. So now instead of $5,000 the cost would be $7,400 (he called this a discount as a result of my inconvenience). I had no choice but to pay him since if I didn't complete the project, it would destroy my home. The subject of possibly needing new plywood NEVER came up before I signed the first contract on 10/27/23 nor was there any mention of it on the first contract as a possibility. I'm obviously not a roofer and know nothing about roofing structure. I signed what I believed to be an iron-clad contract and what ****** did to me was robbery pure and simple. Of course, I paid the $7,400. I also filed a complaint with **** with a copy to BBB under separate cover.

  

  Business Response

  Date: 11/06/2023

  This is his roof before and after. The first contract was to replace the shingles and not change any pieces of plywood. When we opened the roof, the whole plywood was rotted because of having so many leaks and trying to repair it so many times and not doing anything about the rotted plywood, leaded to that bad of condition his plywood was in. Of course, if the plywood needs to be changed, we have to let the customer know we had to charge it because we cant put a new roof on bad rotted plywood while we also guarantee it for so many years. The customer wanted us to change the plywood for free which that doesn't usually happen. If customers need new plywood, they have to purchase it, which in his case he needed new plywood and he agreed to it by signing a second contract including the plywood in it. I have all the pictures from before and after which I attached 5 because that is the limit, but I could send all of them to you. We didnt charge him anything other than the plywood and the roof. He needed 24 pieces for $100 per sheet to be changed, which goes to $2400. We usually charge $130 per piece but just to make him happy we lowered the price a bit, and we ended up charging him only $100 dollars per piece. I personally went there and saw the condition the plywood was in. We just couldn't put a whole new roof on rotted plywood.  Thank you for your time and attention on this matter. 

  Customer Answer

  Date: 11/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Unfortunately, All Island Pros response is being entirely untruthful with the BBB. I stand entirely behind what I had stated in my initial complaint dated 11/2/2023 (ID#*********, but I will expand further based on the business response to my complaint. I am not arguing about the appearance of the roof following his repair, although the integrity of the repair has yet to be tested since there hasnt been significant rainfall to date. What I am extremely upset about is *************************** business practices wherein he illegally charged me 50%more than his original agreed upon, iron - clad contract price of $5,000 which he increased to $7,400! Nowhere either verbally or in the original contract was there any mention of an extra charge if plywood had to be changed. I,therefore, took it for granted that the original $5,000 charge in the original contract was all-inclusive no extra charges.  And dont let ****************** lies fool you. I was coerced into signing a second contract. Either I signed a new contract and agreed to an additional $2,400 charge for plywood at the extremely exorbitant price of 24 pieces at $100 a piece or he would have left my roof completely exposed to the elements which could have been catastrophic to that section of my home as previously stated.  I had no choice but to sign a new second contract!!!  Also note in his response: The customer wanted us to change the plywood for free which that doesnt usually happen. This sentence indicates that occasionally, ****** does change the plywood for free.While ****** came to my home, he came inside immediately. All we did was argue about the new plywood charge, after which he went back to his truck, wrote up the new contract, and then left after about an hour. I am quite sure that he never personally inspected each and every piece of the old plywood but relied completely on what his workmen had told him, and, obviously, I would have no idea what rotted plywood looks like nor did they show it to me. For the record,the original roof leak was in an extremely small area just above my laundry room door and was a very slow leak only during heavy rains. The leak NEVER spread outside the original area of about 1x1 foot.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************