ComplaintsforOMG Home Design Inc.
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Complaint Details
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Initial Complaint
03/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 12/08/2021 we purchased faucet from this store which cost $160.00 along with other bathroom supplies. My item were delivered on time on 03/15/22, however we failed to check the box for faucet and our contractor installed it. Later in the day when we came to check, we realized it's not the faucet that we purchased. We contacted the store immediately and *******, the salesperson who assisted us originally told us that he would not be able to accept the faucet he gave us because we already installed it and the water ran through it. We asked him why in the first place he sent us the wrong item, to which he replied that "it's not a perfect world and everybody does mistakes". We asked him again to exchange the faucet and in 2 days visited the store and it turned out they didn't have this faucet to begin with and the company does not provide these kind of faucets anymore. I believe this business acts dishonestly and does not practice to acknowledge customers that certain items are no longer on the market and take money from customers for these items and give them wrong ones. On top of it, ******* acted very rude and disrespectful towards us.Customer response
05/01/2022
Better Business Bureau:
At this time, I have not been contacted by OMG Home Design Inc. regarding complaint ID ********.
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.