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Business Profile

Beauty Supplies

Brighton Beauty Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold counterfeit product that burned my skin.

    Business Response

    Date: 03/18/2024

    Good day,

    We have been in business for over 35 years servicing our beauty community and have never sold a fake product. Customer did shop with us before and never complained about issue of this sort. There is a big possibility that the product was not used the correct way and caused discomfort or sensitivity to the scalp. There is also a chance that customer is allergic to one or more ingredients in the used product, which could cause an allergic reaction. We only sell 100% authentic products but many of the products, even the most natural ones, can cause sensitivity. We are working on the preposed resolution and will be in touch with the customer directly. 

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two products from Brighton beauty supply on May 3rd, the shipping says it could take **** business days to ship, so I waited until the 17th to reach out and ask if my things would ship soon I received an email stating that they regretted to inform me that one of my items was on backorder but would be there to ship that Friday the 19th. It's now the 23td and I haven't got any confirmation email of it being shipped. I emailed Brighton beauty several times asking and got no response. I no longer want the items and want a refund because they are ignoring me and I may not even receive my things. Please help me get a refund

    Business Response

    Date: 05/24/2023

    Good day, Brighton Beauty Supply is a home to many brands that are not easily found elsewhere. Sometimes, our most popular items are purchased in large quantities and authorized vendors simply cannot fulfill all orders. We understand the frustration and have issued a full refund back to your original payment method, as requested.  

    Customer Answer

    Date: 05/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I have not received a refund at all, and I had to contact my bank to file a dispute about this, I have notified my bank that Brighton beauty emailed me stating they are issuing a full refund, but I have not seen it in my checking account nor do I trust Brighton beauty supply at all just because I got an email doesn't mean they will issue my refund until I see the money in my account ********************** has stolen from me.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

  • Initial Complaint

    Date:02/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased $109.89 from Brighton Beauty Supply on January 31st 2023. It is now February 14th 2023 and my order has not even shipped. I have emailed Brighton Beauty twice now and have not gotten a response. Their website says that they don't answer the phone

    Business Response

    Date: 02/14/2023

    Dear Customer, Thank you for contacting ********************.
    We sincerely apologize for the inconvenience, as we are currently experiencing longer than usual processing times due to the sale period and high demand. We do let all customers know about possible delays. Unfortunately, we did not receive any emails from you concerning your order. We have emailed you the status of the order in a separate email today. According to your decision, we will take care it as soon as possible. Thank you for your patience and your cooperation. Kind *************************** Team

    Customer Answer

    Date: 02/15/2023

    Better Business Bureau:

    They shipped my products. One of the items was not in stock which is why it took so long. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. 

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:12/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on 12/15/22 for $77.62, Brighton Beauty Supply offers a variety of professional hair brands, that are purportedly unavailable elsewhere. The problem with my purchase and all purchases with this store is that they are offering brands that are not allowed to be sold to the public, only to people with professional hair licensing. At the time of ordering I was not aware of this, and now I am going to be sent products that have no guarantee of authenticity or safety, and they do not offer returns for their products. Dozens of reviews on ******* the bbb website, and yelp recount countless accounts of unsavory experiences of customers receiving no product, no resolution or counterfeit unsafe products. There is no telling what harmful chemicals may be sold under the guise of hair product. This problem of unauthorized sales by this company is a much larger problem than just my transaction but I would like to be refunded for my order *********. I dont require to keep these sketchy products and Id be willing to send them elsewhere for testing and quality checks.

    Business Response

    Date: 12/26/2022

    Good day and thank you for reaching out to us. According to our Terms and Conditions, we do sell professional products and expect our customers to know how to use them. We always advise our customers to consult with licensed professionals first, before purchasing any of the offered professional products. We also do offer returns and it is written in our Return Policy as well. Customer can reach us via email to request a return and we will gladly provide with Return Label if you wish to send your package back to us for a full refund. We serve more than 100 salons on the eastside and only sell 100% authentic products. Your order is in transit to your destination and an email with all information has been sent the day order was dispatched. One need to receive products and evaluate their purchase before making this type of accusations. We work very hard to satisfy our beauty community. Please reach out to our customer service department via email to request a return label. Happy Holidays!

    Customer Answer

    Date: 12/29/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

Brighton Beauty Supply is NOT a BBB Accredited Business.

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