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Business Profile

Car Rental

Cityview TLC Rentals

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a contract with this company for one year. Every week for six months I paid $300 for rent plates (I will provide all papers and printouts of transactions from the bank). Two days ago I called them and asked them to send me a new car insurance, since mine expires in two days. To this he told me that I needed to wait and that they had some problems with it. Yesterday I sent a new payment and again asked for insurance, and also in the near future I said that I wanted to rest for a couple of days, since I worked for 6 months without a day off. This morning I had to work and went to my car, there were no plates on it, they had been stolen. There was a camera nearby and they made a copy of the video for me of someone stealing my plates. I contacted the police and they made a report. As it turned out, the plates were stolen by an employee of this company with which I have a contract. I called them and he, without explaining the reason, told me that he could not give me new insurance, took the numbers and would not return my deposit and the last payments for plates and insurance, which I never received. This company is a scammer. They stole the numbers and are not returning my money. Because of this, I was left without work, without plates and without money. I will **** but this is a long process. I have a small child, a one year old daughter. These people broke the contract, stole the plates and are not giving me my money back. I have nothing to feed my child and pay for food. I really ask you to help me in this situation. I am ready to provide all documents and videos. Thank you for your help!

Cityview TLC Rentals is NOT a BBB Accredited Business.

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