We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Equipment

Caseable

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a phone case online. Website states that I will receive product within 14 days and it has currently been 4 weeks. I have contacted them and the shipping company and has not received any answers as to why I have not received the product I payed for

  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Amazon Fire tablet from QVC in October 2023. A voucher for a case came with the tablet. I ordered the free case and I paid for a screen protector for the tablet. I ordered the case and screen protector on November 11, 2023. I was informed by a Caseable person that the package was dropped off at the post office on November 12th. As soon as I paid for the screen protector, a tracking number was generated and for a month I have tracked the non tracking number on the post office website and the message says, awaiting for item in red letters. I already knew that the tracking number wasn't legit. ****** and ******** and ***** they know the tracking number isn't legit and claiming that the tracking number can only be seen on the sender's side. *****, claims that she would have a new case and screen protector mailed to me and I never heard anything back from her about that and they refuse to answer my question about a refund. This will be the last time I ever do business with whoever these folks are. They definitely don't need to be in business at all!! Stealing customers hard earned money and the customers don't get the products. This is unacceptable!! I already contacted my bank for a refund. Don't do business with this so called company.

  • Initial Complaint

    Date:07/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/13/23 I ordered a kindle fire *** 11 tablet case in watercolour flowers blue. The cost of the item was $29.99, and the total charge including shipping and tax was $38.40. Soon after i made my purchase, the "shop" app notified me of shipping. The company never indicated via email that it was shipped. Shop provided me with tracking, which is through **** and is **************************. Through ********, it appeared that they never received the package to ship it. It says on the tracking portal "**** currently awaiting package." I also called **** and they told me they never received the package from the business. It been 6 days since my order and i have repeatedly contacted Caseable to determine why they never sent out the merchandise that i paid for. They promised me there is a delay in shipping when i know this to be false as **** never even received anything to ship. They have since stopped corresponding with me. All i want now is a refund and they have refused to contact me. I just want my money back.

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 10/29/22 I ordered a tablet from QVC which contained a free voucher for a case for my tablet from CASEABLE. In addition to free case I purchased a screen protector for my tablet $10.75.I notified CASEABLE on several occasions I had not received either Item. I contacted post office for zip code area ***** with their tracking number provided. **** rep called back stated they had to investigate, haven't heard from them since. I have communicated with CASEABLE via email numerous times. On Dec 14th 2022 I was told By **** if I had not received my package in 7 days they would ship my order again. It is 12/30/22 they have not refunded my $10.75 as I explained in previous emails I no longer wanted the free case. I already purchased a case for my tablet from another company. Ms. **** stated she had communicated with **** office who stated they were behind due to increased package volumes. I have ordered 2 items form QVC in last 2 weeks both delivered by **** , one arrived last week, 2nd one this week 12/28/22 . I believe package has been lost or something which is fine. I have purchased a case for my tablet already from another company. I just want my $10.75 refunded for screen protector I ordered from CASEABLE.**** tracking number they provided:************************** It states shipment received @9:23 on 12/01/22 in ***************************. "The acceptance of your package is pending." I just want my refund for Screen protector they can keep their free case!!

    Customer Answer

    Date: 01/29/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Caseable has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/1/2022 I purchased from Amazon fire HD 10. With this purchase I received a voucher for a case for the tablet. Contacted caseable, selected for the case I wanted. I sent email asking when I would receive my case. Case #******. I tried calling Caseable for weeks with no response and no case. 10/27 I received an email from **** stating that tracking number couldn't be given until package was on it's way. 11/8 still no case. I received an email from **** stating the order was being reproduced & I may receive 2 cases. Sent email stating I hadn't received a ******** feel they were not honoring their obligation. No response from Caseable. Today is December 13th and I have NOT received any case as promoted .

    Customer Answer

    Date: 01/07/2023

    Better Business Bureau:

    At this time, I have not been contacted by Caseable regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent an email on Oct.25, 2022 to ************************************ indicating that I received the wrong color for my Fire HD 8 2020 Tablet. I ordered Midnight Green on Oct. 13, 2020 and received Gray instead. I do not like the color Gray. This transaction was through a voucher received by QVC when I purchased my 2nd Tablet. They responded via email that I must send a picture of the error and that the image should not be more than 5MB in size. I explained to "****" that I do not have the capability to upload a picture as I am elderly and would rather she send me a return label so I could return the Gray cover. This is not my error. The voucher code is ************. Also, I purchased a screen protector for my Fire HD 8 2020 Tablet on Sept. 26, 2021 paid $13.89 and still to this day have not received it! I emailed caseable many times, the last one being Oct.10, . 2022. The order # for this transaction is *************. I have not received any communication from caseable since my email of Nov. 2, 2022. Why is this business continuing to play havoc with its customers? Please respond to me at your earliest convenience. I want what I ordered and they must meet their end of the bargain. Thank you.

    Customer Answer

    Date: 12/17/2022

    Better Business Bureau:

    At this time, I have not been contacted by Caseable regarding complaint ID ********.

    Sincerely,

    ********************* *******

  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Amazon fire tablet from qvc with a case that you had to send in to receive. I ordered case on Oct 20. As of today Nov 16 case has still not been received by ***** After many emails with no answer to what the problem is or when I would be receiving item. After reading other complaints I don't know why QVC even represents them.

  • Initial Complaint

    Date:11/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 20, 2022, I placed an order with Caseable for a Kindle Fire case, a charger and a screen protector. The website said a **** day shipping time. It has now been more than 6 weeks and I have not received any part of the order. I have emailed the company several times and received automated responses telling me they will look into it and get back with me. The only time I ever received a reply that wasn't automated, the email stated that they had verified my tracking number (which they wouldn't provide to me) and that they'd spoken to **** and found out that the shipment was delayed due to "increased package volumes". I replied and asked for an estimated arrival date. Never got a reply. I emailed again and asked for a refund for my order. No reply to that either. I emailed again and for the second time, asked for a refund, but still haven't gotten any kind of reply. Mo order number is *************. The last communication I had from them was on October 26, 2022.

  • Initial Complaint

    Date:11/01/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I had a voucher for a free fire case. I chose my case and put in my address for shipping. The shipping address auto changed to the wrong address. I have emailed and called the company multiple times to get the correct address for shipping. Each time I call the customer service number that I had to search for on the internet because it is nowhere to be found on their site it is always busy. I have email multiple times and have not received a response.

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Kindle Fire HD 10 off of QVC a couple weeks ago and it gives you a voucher for a free case I did this Saturday the 22nd of October and it states that it will send me an email in a short amount of time letting me know that they in fact got the order and further emails telling me when it was going to be shipped how long it would take well I got nothing of that. When I contacted them via email I got the standard will get back to you shortly that goes out to everybody I'm sure I emailed a couple days later saying I'd like an answer I didn't receive one the first time I want one now and they went on about that you should receive it in five to six days they're backed up they're sorry that's not how you run a business you can't say sorry because if you've done this to hundreds of people sorry doesn't cut it. You can't do the job you shouldn't be in business that's how I feel or get more people but that is my issue. I would like a tracking number so I can track my package to see how long it's going to take I don't want to carry around a glass object without protection if you offer this for people you should be standing by it.

Caseable is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.