Business ProfileforBlock Renovation

Block Renovations, designed, built and brought in contractors to design, develop and build our kitchen remodel. What started out as a great sales pitch, ended in deception and an extremely lengthy detail that left our kitchen in shambles for months (during the pandemic with a a newborn at home). Block "blamed" all of their delays on their vendors, which we as the consumer -- had no control over to select. They measured multiple times, and got the cabinets wrong on 3 SEPARATE occasions. The onsite person admitted that their technology was flawed which caused this issue. In the end, we had to settle for a subpar kitchen, which was never part of the original design and not what we wanted. We overpaid for cabinets/designs that were never delivered to us. If you raise an issue to one of their lead designers, be ready to be ridiculed for "not understanding" the original design - when it was clear as day what the original request/design was. Multiple emails/calls have been had and documented around their poor service. Block markets themselves as a "one stop shop" and they will coordinate everything from beginning to end -- extremely deceptive. However, once items are delayed significantly beyond their control, they disappear on you, having you to hold the bag. All would've been fine, had they not botched the design/measurements/delivery of the cabinets 3 times, over the span of 3 months. What was supposed to be an easy project, turned into months of nightmare, follow-**** delays and overall poor service.