Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024, I requested an appointment for Dentures with Flatlands Friendly Dental and provided my insurance card to prove my coverage. I was advised by my health insurance to get my Dental services with this provider. The Dental office informed me that the cost of the dentures is $6,000.00 and asked me to provide a down payment of $1000.00 in order to start the procedure. They were looking to organize a payment plan for $250/month. I made the down payment and received work on my teeth over the course of four appointments. Being that I had Dental coverage, I assumed that I would get my deposit back and made a complaint to the company and requested a refund when it was not returned. The Dental office stopped working on my teeth and I had to go to another location covered under my insurance to get the Dentures finalized. I still have not received my refund.

  Business Response

  Date: 03/17/2025

  Hello, 
  
  
  Thank you for your note, we are acknowledging receipt. Please allow us time to review the patients account and gather all the necessary information. 
  
  
  We will notify you when the patient has been contacted and/or the case has been resolved. 
  
  
  Regards, 
  
  
  Patient Support +Flatlands Family Dental PC
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12th 2024 My front teeth crown fell out and I contacted Flatlands family Dentists to glue it back on, before I made the appointment I inquired if they took my insurance HealthFirst, they said yes, when I got there they took a copy of my insurance card and drivers license, next thing they said they couldn't glue it back on and that I needed a lot of dental work, I told them I was unemployed and could not afford any other dental work they said I could get a loan for ******** to fix my teeth, when I returned home I called them and told them I couldn't afford to repay the loan and that to please cancel it. In a couple days I received a statement from some lending club that I owe $4,000.00 I told them that the loan was cancelled and the dentist did no work except took x-rays which they said were covered by my insurance.After much back and forth with the bank and the dentist, emails and phone calls they finally returned $3,000 to the bank. I was left with $1000.00 balance I requsted an itemized statement for what the $1,000. was for, Today they sent me a statement for lab fees, the only thing they did was x-rays which was supposed to be covered by my insurance. I felt that I was co-oerced into doing a loan which i cancelled immediatelly. I would like them to return the $l,000 to the bank. I believe they took advantage of a senior citizen. There have been numerous complaints about Flatlands Family Dentistry, with them doing the same thing to other people as they did me.. Unfortunately I did not see all the negative complaints before I went there, Thank You Please Help!***** *****

  Business Response

  Date: 01/28/2025

  Dear Better Business Bureau,

  
  Thank you for bringing this matter to our attention. We appreciate the opportunity to address *** ***** ****** concerns.

  
  On October 12, 2024, *** ***** visited Flatlands Family Dentistry seeking treatment for her broken crown. During her visit, our team thoroughly explained the proposed treatment, including the recementation of her crown and the next steps for her dentures. *** ***** signed all consent forms, acknowledging her understanding of the treatment plan and her financial obligations.

  
  *** ***** also completed and signed a financing application, which was approved to assist with her private dental treatment. The recementation of her crown was completed during her visit. Additionally, we proceeded to order the necessary materials for her dentures, which incurred a lab fee.

  
  On October 15, 2024, our office contacted *** ***** to confirm her understanding of the charges and treatment plan. At that time, she stated that she understood and agreed.

  On October 17, 2024, *** ***** requested to cancel her treatment. While we honored her request to cancel further services, we advised her that she would remain responsible for the costs already incurred, including the recementation of her crown and the lab fee for the ordered dentures.

  
  We have provided *** ***** with an itemized statement reflecting these charges. We believe that our office acted transparently and in good faith throughout this process. The financing agreement *** ***** entered into was explained clearly, and she had acknowledged her understanding of the terms at the time of signing.

  
  Flatlands Family Dentistry strives to deliver exceptional care and service to all patients, and we regret that *** ***** feels otherwise. If there are additional questions or concerns, we are happy to provide further clarification.

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you. The loan was cancelled on Monday with ******** from the **************** I explained to her that I was not able to afford the loan and to please cancel.I asked for an itemized bill for what the $1,000,00  they withheld was for,  they finally sent a statement for :lab Fees" the ony thing they did was xrays on that Saturday and that was suposed to be covered by my Insurance which they said they accepted when I called to make the  appointment. I would like a detailed description from the 'lab' and when those fees were incurred because I cancelled the loan with ******** from their office. If they said dentures were made, no teeth were extracted or  impression done in order the make the dentures, they said that there were teeth that were rotten under the crown and that they needed to be extracted..I never went back  to the office after that Saturday, so no teeth were extracted in order to make dentures. I would like them to return the $1,000.00 to the bank and end this drama. If they ordered dentures after I cancelled the loan that is on them.

  Thank you

  regards,

  ***** *****

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 02/04/2025

  Dear Better Business Bureau,

  
  Thank you for providing us the opportunity to respond further to *** ****** concerns.

  
  We understand that *** ***** is disputing the remaining balance on her account, specifically the lab fees. As previously stated, at the time of her visit, *** ***** consented to the proposed treatment plan and financing agreement, which included a breakdown of associated costs. The lab fees were incurred as a result of materials ordered for her treatment before she decided to cancel.

  
  Our financial disclosure policy, which *** ***** reviewed and signed, clearly states that if treatment is canceled after materials have been ordered or work has been initiated, there will be a charge for the lab fees, doctors time, and materials. While we honored her request to cancel further treatment, the costs already incurred remain valid.

  
  We strive to be transparent in our treatment and financial policies, and we regret that *** ***** feels dissatisfied. However, the charges reflect services and materials rendered, and we stand by their validity. Should *** ***** require further clarification, we are happy to assist.

  
  Sincerely,
  Flatlands Family Dentistry

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This dental office has a horrible reputation of coercing their elderly clients to take out a loan. You have several complaints about this business listed on your site.  Attached are email correspondences with the bank and the dental office were also cc'd. My requests were to cancel this loan. The original appointment was on Saturday 10/12/24, and Monday 10/14/24 was a holiday.  I immediately called on Tuesday morning and contacted them to cancel the loan. I spoke with ******** and she stated she will inform ******/Illiena to cancel the loan.   I believe the office proceeded to send documents over to the lab after I called to cancel.  I've made several requests to ask why lab fees had a charge of $1,000 and a detailed breakdown of these fees, they were unable to provide me with this information.   They have my insurance information, why weren't these "lab fees" charged to the insurance company?  Prior to my inital appointment, the staff assured me they accepted my medical insurance.

  Once again, I cannot afford to make any payments for dentures I never received. Any preauthorized work charges should've been sent over to the insurance company.  I am retired and unemployed.

  I would need this entire loan to be cancelled. 

  Thank you,

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/1/24 I had an annual cleaning at Flatlands Dentistry. During this routine cleaning I was told that I had a cavity and needed a root canal and crown. At that time I made it clear that I was wearing an Invisalign retainer and asked if putting in a crown would affect my Invisalign retainer. After numerous back and forth between the manager and the doctor, they assured me that they would replace my Invisalign retainer at no cost to me. After securing payment from me they sent me to the ******** location to have the procedure done immediately within the hour. After that procedure was completed they took a molar for a crown and scheduled my follow up. On my follow up appointment to install the crown, a scan was done for a replacement Invisalign retainer as well. Upon returning for the replacement Invisalign retainer, the doctor herself had to struggle to put it on and take it off but reassured me that it would initially be tight and will adjust overtime. I wore the retainer overnight and it felt different but I couldnt quite put my fingers on it. However, after numerous attempts I came to the realization that I needed to recruit assistance to have it removed which took approximately 20 minutes or so for someone else to take it out of my mouth. I then looked over my original retainer and compared it to the new retainer and to my shock they were completely different products with the replacement being inferior as well as ineffective. I immediately notified the office and they scheduled another appointment for todays date 10:3/24. Upon meeting I was informed that the contract did not specify ********** so they got a generic brand since Invisalign required a $500 deposit. This was a crucial omission as the complimentary Invisalign was the deciding factor in moving forward with the procedure. This was blatant misrepresentation and I am simply requesting a replacement Invisalign retainer at the same quality as promised especially since I have to use if for life.

  Business Response

  Date: 10/30/2024

  We are writing in response to the complaint regarding our patient, ******* *********, and are committed to providing a clear account of her recent treatment experience with us.

  
  On August 1, 2024, *** ********* visited our office, and following her evaluation, our provider recommended both a root canal and a crown. To enhance her post-treatment experience, we informed her that we would provide a set of retainers at no additional charge upon completing her dental work. *** ********* was aware that this was a complimentary offer.

  
  Following her treatment, *** ********* returned on October 1, 2024, for her retainer fitting. During this visit, she expressed satisfaction with the retainers provided. However, on October 3, 2024, *** ********* returned and expressed a preference for a different style of retainer than the one she had received. At that time, we reminded her that the retainer provided was a complimentary service, with no additional costs.
  Upon receiving the BBB complaint, we promptly reached out to *** ********* on October 8, 2024, to address her concerns. We scheduled an appointment for October 21, 2024, to ensure we could meet her request as closely as possible and support her satisfaction with her care.

  
  We are committed to maintaining open communication and ensuring that *** ********** dental needs are fully met. Additionally, she has a follow-up appointment scheduled for November 19, 2024, allowing us to further support her oral health and address any outstanding questions or needs she may have.

  
  Thank you for allowing us the opportunity to address this matter and demonstrate our commitment to ******************** and satisfaction.
  

  
  

  Customer Answer

  Date: 11/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I wanted to clarify that I never expressed satisfaction with the retainer as per my original complaint. On 10/8/24 I did receive a call from the office and I made it clear that I was unable to continue using the generic brand provided as it required a third party to remove it from my mouth which is not acceptable. It was then agreed that I come in for a new scan on 10/21/24 for the complimentary Invisalign retainer I was originally promised, so I do have an issue with meeting my request as closely as possible as this was not the agreement. The doctor and patient support are aware that I have been without the use of a retainer due to the reason stated above, therefore it is more than a minor preference. On that appointment further evaluation was completed and the doctor recommended additional treatments before scanning for a new Invisalign retainer. It is my hope that the issue is resolved in a timely manner.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********
  
  
  
  
   
  

  Business Response

  Date: 04/16/2025

  ********* ****** ****** ************************************************* ****** ************** ****************************************************************************************** ***** *** **** **** *** ******** ******** ***** ******* ********** ***********************************************

  
  We appreciate the opportunity to address *** ********** concerns and provide clarification regarding her treatment history. 

  
  We made multiple attempts to contact *** ********* to schedule appointments for completion of her treatment on 03/20/2025, 03/24/2025, 04/10/2025, and 04/15/2025. All attempts were unsuccessful, and voicemails were left requesting a return call.

  
  We were finally able to connect with *** ********* on 04/16/2025. She informed us that she will be traveling for the next few weeks as she is staying with family and has scheduled to resume treatment on 06/14/2025.

  
  We want to assure *** ********* that we remain committed to addressing her concerns. Upon completion of her outstanding treatment, we will fabricate the Invisalign Vivera retainer at no additional cost. Please let us know if further clarification is needed.
  

  
  

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. However, the first two calls made to me on 3/20/25 and 3/24/25 were to confirm an appointment I had with them for treatment on 3/24/25. Upon arrival on that day they denied the Invisalign retainer which triggered the reopening of this case. In light of this response, I find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *********
  
  
  
   
  
  

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is charging me *****% on a loan for a service, and this was not disclosed (the interest rate) before they sent me an invoice with a digital signature. I think that in **************, the most you can charge for interest is 25%, and if you charge more than that, it's called usury. The information that they put on the form is also incorrect for my employment. I felt pressured to get the service, and I only had scans done, but I haven't received anything else from the dentist's office at this time. When I tried to cancel several times, they did not cancel the service - they actually uncancelled an appointment and told me I might as well go through with it and began charging me for the service on 07/08/2024, the charge was $254.72. The service was supposed to be $6500 over all and I paid a $500 deposit, but the invoice says, I would be paying $9668.86 after the interest is applied, which is more than what I agreed to. Overall I've paid $745.72 so far but they will keep on charging me until this is resolved.

  Business Response

  Date: 08/02/2024

  On June 8, 2024, Patient ************************************** visited our office for a consultation. During this visit, our provider recommended Invisalign treatment and thoroughly explained the associated financial obligations to the patient. ***** agreed to proceed with the treatment and reviewed various payment options available to her. She opted for a third-party financing solution and independently completed the application, providing all necessary personal information.
  ***** was informed that the treatment would commence immediately upon her consent, and she agreed to this arrangement. Subsequently, on June 27, 2024, ***** contacted our office expressing her desire to cancel the treatment. We informed her that the treatment had already begun, reiterating her prior acknowledgment of her financial responsibilities. Throughout this period, ***** did not express any concerns regarding the third-party financing terms or the applicable interest rates.
  On July 31, 2024, we took the additional step of completely canceling the loan and refunding ***** in full. Despite our efforts to reach out, she has not responded to our calls. We confirm that the loan has been fully closed, and ***** no longer has any repayment obligations.
  Our office remains committed to patient satisfaction and transparent communication. We believe this response addresses the complaint and provides a clear timeline and rationale for our actions.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left this place feeling scammed. So i went in with tooth pain. Come to find out i needed my wisdom tooth pulled. They told me the only way they would pull it is if i agreed to get a bone graft afterwards but ensured me it wasnt covered by my insurance. They sent me away in pain because i didnt agree to pay them $2500 out of pocket. I ended up going back because i couldnt take the paid. Agreed to the $2500 loan leaving a $500 deposit. The next day i called my insurance to verify me. I was told that the dental office never submitted a claim and that in fact the procedure i had done was covered. I called the dental office back to tell them this, the lady from billing told me the codes that were given to me were the wrong codes so i asked her for the right codes, called my insurance back with the code she gave me and that procedure was in fact covered well. Fast forward these ppl submitted the claim with the code with the wrong procedure knowing the insurance company would deny the claim that way. I sent correspondence of this information and these ppl have yet to respond. I am not letting up on this matter! I will file a claim in small claims court. And not to mention the same procedure they charged me $2500 for they billed my insurance $1200. Just all around scamming!!!

  Customer Answer

  Date: 06/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to share my serious concerns about deceptive practices at Flatlands Family Dental. On May 30th, 2023, I had a routine check-up that left me feeling scammed and deeply disappointed. During the appointment, I was told I needed a costly tooth extension and bone graft, totaling $3,000, with an additional $7,000 for a new tooth. When I inquired about having the tooth extraction without the expensive bone graft, I was told it wasn't possible. I explained that I couldn't afford the bone graft, and the representative, ***, offered financing options to cover it. I specifically mentioned my concern about credit inquiries negatively affecting my score and asked if this would result in a hard credit pull. *** assured me it was only a pre-approval check and wouldn't impact my credit score. I later discovered that *** had opened a credit card in my name without my consent with $3000 limit, resulting in a hard credit inquiry. When I confronted her about this breach of trust, she showed no remorse. Feeling deeply upset and deceived, I sought another dentist who offered the same procedure, including the bone graft, for only $900. I called fraud and It resolved in my favor. I am seeking compensation for the financial losses and emotional distress resulting from the deceit perpetrated by one of their employees. To rectify the damage inflicted on my credit score, I had to get the services of a credit repair professional. I insist on the implementation of disciplinary measures against the employee responsible for the identity theft. I will be contacting lawyers and authorities.

  Business Response

  Date: 02/22/2024

  I have engaged in multiple discussions with *** ******* regarding her concerns. On May 31, 2023, she visited our office to explore the possibility of undergoing a root canal and crown procedure. Throughout the consultation, our team presented her with a recommended treatment plan. Subsequently, *** ******* applied for CareCredit and raised inquiries regarding the nature of the credit check involved. We assured her that it constituted a soft credit check. Despite our office conducting a pre-approval for CareCredit, *** ******* opted not to proceed with the recommended treatment after receiving approval.
  In November, she contacted our office, asserting that fraudulent activities had transpired. *** ******* claimed that a CareCredit card was opened in her name without her consent, alleging that our office had submitted an application on her behalf without her knowledge. However, our investigation, which included cross-referencing with the CareCredit website, revealed no account associated with her name on our end. Notably, during her office visit, *** ******* completed both the application and a third-party authorization form. Furthermore, we have communicated with CareCredit, affirming that all necessary procedures were adhered to within our office during the application process. Significantly, CareCredit has not initiated any dispute against our office.
  Ms. Vanuska has conveyed that her credit score experienced a decline of 45 points, affecting her ability to launch her business, and is now seeking financial compensation. Regrettably, this situation appears to be bordering on extortion, and we find ourselves uncertain about the appropriate course of action.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I was a victim of Predatory lending for a procedure I didn't need that I was misled and never explained or informed that my doctorbwas no longer in that office or would be treating me I was told my insurance wouldn't cover the procedure when my insurance was never contacted or notified about the procedure and when I refused to have my tooth pulled they used scared tactics of what could happen to me and my face I thought I was getting my tooth pulled and treatment for an infection nothing to do with cosmetic or unnecessary work nothing that had nothing to do with the pain I was in which I wanted to have address they did more then what was needed. Not informative, I wasn't made aware that my doctor was no longer there until the middle of a procedure when it was time for the doctor to enter the room I went for a check up and was coerced into getting my tooth pulled after telling them several times that I didn't want to get it pulled they used scared tactics to convince me into doing so I believed unnecessary work was done for the sake of financial gain an amount of money I can't afford my chief complaint was a toothache I was told my insured wouldn't cover the cost without them even putting in an request it's only after I called them is when I found out the work they did wasn't necessary because I wasn't seeking cosmetic anything I needed to know if I had an infection and why my tooth was hurting so bad being vulnerable desperate and ignorant they took advantage of that performed a procedure that wasn't necessary for me all that was needed was medication like antibiotics and maybe an the tooth pull nothing further but they went beyond that without granting me any choice or other possibilities to treat the tooth I was clueless they never gave me any copies of the paperwork. I contacted to business but no one returns my calls.

  Business Response

  Date: 08/29/2023

  We appreciate your reaching out to us to express your concerns regarding your recent dental procedure. We respectfully dispute the claim that we engaged in predatory lending practices.
  Your dental records indicate that you underwent a socket preservation extraction with bone graft, a full cleaning, and therapeutic medicine placed in periodontal pockets of all four quadrants. These procedures were conducted safely, and in accordance with the highest levels of care.
  
  Our financial records indicate that you took a loan with LendingPoint for $8,000 on 07/23/2022. Our insurance records indicate that you were informed on that your insurance coverage did not cover the specific procedures you had been treatment planned for.
  
  Regarding your statement that you were not informed that your initial doctor was no longer at the office, our patient records indicate that we informed you of their departure multiple times. Our records also indicate that you were originally referred out for an endodontic procedure on tooth #** on 04/05/20**,in order to try to save the tooth from being extracted.
  
  Our primary objective is to provide transparent and comprehensive information to our patients. It is not our intention to mislead or coerce patients into any unnecessary procedures. Our goal is to provide the highest level of dental care based on experienced professional assessments and individual treatment needs.

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting an investigation into ******* ****** ****** located at ****************************************************************** As a new retiree of the *********** (ACS) On May 2,2022 I went to family dental for care after not getting care due to the pandemic. I received a list of providers who is in the Delta network. This practice failed to follow proper claming procedures. The practice failed to submit a claim before starting treatment. It took the office one minute to run a credit report but failed to do the same with my insurance.it took dental family one month to submit a claim on my behalf. On 05/02/2022 I received on treatment of three for a so called gum disease. I was informed three treatment were required .However, to date one treatment was completed .After complaining and several visits to the facility i was informed not to return for the second treatment. The next appt.was scheduled for 05/16/2022 and third treatment two weeks later. ******* ****** ****** wants to charge me $ ******** for a treatment in which teeth remain the same. Stating treatment were completed and the appt.for 05/26/2022 was for an evaluation( false statement). Treatment by ******* ****** ****** isnt with that amount of money. I have been in contact with the facility many times without a resolution . I have noticed that this particular had at least 8 complaints with the same issues . I received no supporting documentation from ******* ****** ******

  Business Response

  Date: 09/26/2022

  Thank you for contacting us regarding this issue. Following up on the prior email, we reached out to the patient and were able to come to an agreeable resolution. 
  
  Upon speaking with the patient, we recognized there was a mutual misunderstanding regarding treatment financing. In the interest of goodwill, we are willing to absorb the material and time costs associated with treatment and gave the patient a full refund.
  
  Regards, 
  

  New York Family Dentistry

  ****** ************** ***** ***** ***** ******** ***** ****** ****** **************

• Initial Complaint

  Date:07/07/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a new dentist in March 2022. Lincoln Family Dental ************************************************************* ************** To this date I havent received an itemized **** for dental work that needs to be done. No claims have been sent to the 2 dental insurance I have. I was told that I needed a lot of dental work and I should apply for a dental loan from LendingPoint while I was in the exam chair. The loan was for $4500. I wanted to see proof of what was being done for $4500. I still dont have a **** or explaination of benefits from my insurance companies because no claim was submitted. I believe that I was duped into getting a loan. Even the loan company doesnt send out statements. Please look into this dentist office. Something is definitely wrong with charging patients. Also my son also was seen in March and his **** was send to our Cigna dental insurance and his **** was only $55 out of pocket.

  Customer Answer

  Date: 08/01/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding New York Family Dentistry has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:05/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went for a consultation, but never received services

  Business Response

  Date: 08/29/2023

  It appears that you visited our office in 2021 for a consultation regarding Invisalign treatment. We regret any misunderstanding that *** have occurred during the consultation process.
  
  Our records indicate that you opened a loan with ************ for $5,000 on 07/30/21 for the purpose of financing your Invisalign treatment. However, it seems that you subsequently contacted our office to express your desire to no longer proceed with Invisalign, as you were unaware of the loan arrangement with ************, which we believe was prominently disclosed at all times.
  
  We acknowledge that you reached out to our office several times regarding billing matters related to ************.  Our team member, *****, made several attempts to contact you and address your concerns. However, we were unsuccessful in our multiple attempts to reach you.
  Furthermore,we also note that a refund was issued to you on 05/26/22.