Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to reach out to this company via email- their only listed way to contact customer service- several times trying to cancel a membership that I thought was canceled years ago before the charge went through. Never responded and charge still went through.

  Business Response

  Date: 04/07/2025

  Thank you for notifying us of **** ******* ************************ complaint. We have gathered the relevant information to support our response, which is as follows:
  
  In response to *** ******* BBB complaint and in our commitment to resolving this matter promptly, we issued a full refund for her membership on March 27, 2025the same day her complaint was received. Proof of this refund is attached for reference.
  
  We also emailed *** ******* that same day to inform her of the refund and resolution. To date, we have not received any reply to that communication.
  
  Additionally, we have thoroughly reviewed our records and found no prior communication from *** ******* regarding a request to cancel or be refunded before the BBB complaint was filed. Our customer support team is available Monday through Friday from 9:30 AM to 4:00 PM EST, and we offer both a direct email ******************************** and an online contact form to ensure our members can easily reach us with any concerns.
  
  We appreciate the opportunity to address this matter and remain committed to providing exceptional service. Please find attached the proof of refund and our original communication to *** ********

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have discovered that my credit card has been charged $169 on March 14th by Obe. I reached out to Obe and made it known that I have not used this service and do not intend to in the coming year. I requested that they refund me and they refused. In doing some research I found that I was charged $99 in March 2024, additionally. That is $268 total. Obe refused to reimburse any part of that. It is very poor business practice to take someones money for nothing in exchange.

  Customer Answer

  Date: 04/13/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Obe Fitness regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reviewed my online credit card statements and discovered that I was being charged $24.99 per month for 10/18/24, 11/18/24, 12/18/24, and 1/18/25 by OBE Fitness for a total of $99.96 to date. It appears to be a reoccurring charge, and I will probably continue to be charged this amount. I did not authorize this charge, and I never heard of this company. I was able to find their website by looking up the following link. ********************. The website does not have contact information such as phone number or email address. I have no idea how to contact this company and cancel this reoccurring charge.I filed a fraud claim with the credit card company, and they are going to issue a new card to me. I do not use this card for any purchases, and I have no idea how it was used to pay for this unauthorized transaction. Are you able to help me with this problem?

  Business Response

  Date: 03/06/2025

  To Whom It May Concern,
  
  This complaint is the first we have heard of this issue. We have reached out to ***** ******* multiple times in an effort to resolve her concern. However, she has refused to provide the necessary information for us to process a refund.
  
  We are unable to locate an account under the name or email provided. In such cases, we typically search our system using alternative details such as zip code, date of charge, and the last four digits of the card used for the transaction. Unfortunately, without her participation and this critical information, we cannot offer a refund for a charge we are unable to verify.
  
  We would love to rectify this issue, but without her cooperation, that is not possible. I have attached our attempts at communication with *** ******** where she explicitly states she will not provide the last four digits of her card.
  
  Please let us know if further clarification is needed.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a 3-month free trial with obe fitness by being an icon member with Athleta back in September 2022. After I used the free benefit for 11 classes and I decided it was not a good fit for me. I do not recall how I was made to sign up for yearly membership and I have not received any email or letter from obe to remind me about this membershipand renewals. I was charged $169 every year on Christmas Day for the last three years. I would like to file a complaint about this business practice and request a refund of my most recent charge on 12/25/2024. There was not an easy way to cancel the membershiponline until recently. And I was out of town when the most recent charge was made so I was not able to deal with it right away. When I finally canceled online today, obe is not offering any refund.This is a scam that needs to be addressed by BBB.

  Business Response

  Date: 01/29/2025

  Thank you for notifying us of *** ***** ********************** complaint. We have gathered the relevant information to support our response, which is as follows:
  
  In response to *** ***** BBB complaint, and in our dedication to resolving this matter to the member's satisfaction, we issued a refund for her most recent charge, which was processed on January 18, 2025. This refund was extended to *** **** for the charge made on December 25, 2024.
  
  However, we have thoroughly checked our database and, unfortunately, there is no prior record of an email or other communication from *** **** requesting to cancel her membership. Our customer service team operates during regular business hours (M-F, 9:30am-4pm EST), and we offer multiple channels to assist our members, including the email address ****************************** and a contact form available on our platform. These channels are intended to ensure that cancellation requests are promptly addressed.
  
  We truly value our members and strive to provide exceptional service. We are committed to continuously improving based on customer feedback, and we will take *** ***** concerns into consideration moving forward.
  
  Thank you again for allowing us to address this complaint.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Obe fitness will not refund the auto renewal of an annual membership.I was charged on 12/27 and cancelled on 1/23 business days after renewal (of which I received no prior notice) and they will not provide a refund even though my records show that I have not used the service so access is of no value. And when you go to cancel they offer 50% off the next year to get you to stay. If they can offer such a discount why cant they refund ?

  Business Response

  Date: 01/07/2025

  Thank you for notifying us of *** ********* *********************** complaint. We have gathered the relevant information to support our response, which is as follows:
  
  In response to *** ********* complaint, we issued a refund for her membership fee on January 2, 2024. This refund was processed and communicated to her, and she was notified via email on the same day.
  
  Despite *** ********** mention of attempting to cancel via email, we thoroughly checked our database, and unfortunately, there is no record of an email from her requesting to cancel her membership prior to the charge.
  
  Our customer service team operates during regular business hours (M-F, 9:30 am - 4 pm EST) and is always available to assist our members. We provide an email address ******************************** and a contact form on our platform to ensure easy communication for any inquiries, requests for assistance, or feedback.
  
  We value all of our customers and are committed to providing exceptional service. We appreciate *** ********** feedback and will continue working to improve based on input from our members.
  
  Thank you once again for allowing us to address this complaint.

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ********
  
  
  
   
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/20/2024 and 12/20/2024 my AMEX card was charged $27 for a fitness membership I don't have with obe fitness. My daughter has a membership with them but she paid $169.99 for a year membership on 10/7/2024 on her **** card. I have reached out to obe fitness several times via email and it has not be resolved. The phone number they list does not work. I want to be reimbursed the $27 from 11/20 and 12/20 and have them delete my card from their system.

  Business Response

  Date: 01/07/2025

  
  Thank you for notifying us of ******** ******** ***************************** complaint. We have gathered the relevant information to support our response, which is as follows:
  
  In response to *** ******** BBB complaint, we want to clarify that she reached out to us on November 25, 2024, regarding a refund for two monthly charges. We immediately followed up with *** ******* and informed her that we were unable to locate any charges associated with the email, name, or information provided. We followed up three more times, but unfortunately, we did not receive any response.
  
  We are happy to issue a refund, but we are unable to locate *** ******** account with the details provided. If she can kindly provide additional information to help us locate her account, we would be more than happy to resolve this matter to her satisfaction.
  
  Our customer service team is available during regular business hours (M-F, 9:30 am - 4 pm EST) and can be reached through email ******************************** or our contact form, which are accessible to all members for inquiries and support.
  
  We genuinely value our customers and are committed to providing exceptional service. We appreciate *** ********* feedback, and we will continue to improve based on the input we receive.
  
  Thank you once again for allowing us to address this complaint.

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  I have been refunded $27 for November and December. I did respond every time I was emailed by the business. I have been assured that my account has been deleted and no further charges will occur. I will this complaint after 1/20 if my account was not charged. 
  
  Sincerely,
  
  ******** *******
  
  
  
   
  
  

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $24.99 a month (August, September and October) on my checking account for an account I have no knowledge of.

  Business Response

  Date: 11/15/2024

  Thank you for notifying us of ***** ******** ************************** BBB complaint. We have gathered the relevant information to support our response, which is as follows:
  
  In response to *** ******** BBB complaint, we want to assure you that we are fully committed to resolving this matter to her satisfaction. After reviewing her account, we issued a refund for her annual membership fee, which was processed the same day this complaint was filed. The refund was extended to *** ******** and we communicated this to her promptly.
  
  We would like to clarify that members are able to cancel their membership at any time through their account settings. While *** ******* mentioned attempting to cancel via email, we thoroughly checked our records and found no email request for cancellation. Additionally, our customer service team is available during regular business hours (M-F, 9:30am-4:00pm EST), and we offer multiple easy ways to cancel, including an online cancellation option through the account settings. We also provide a contact email ******************************** and a contact form on our platform, both of which are accessible to all members for any inquiries or requests for assistance.
  
  We sincerely value *** ******** feedback, and we are committed to providing exceptional service to all our members. We will continue to use this feedback to improve our processes and communication.
  
  Thank you for giving us the opportunity to address this complaint.

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice from Obe Fitness: ********. I do not have a membership or subscription from Obe Fitness. I called the contact number: **************. A representative answered and seemed distant (kept putting me on silent). I explained I received the invoice to my work email: ******************* and I have never heard of Obe Fitness nor have an account. He did not provide his name and explained "oh it's ok, we do not have a credit card on file!" I stated I was concered possiable fraud and what should I do? He stated don't worry about it and he abruptly hung up! I don't trust this company!

  Business Response

  Date: 11/08/2024

  Thank you for bringing this matter to our attention. We take customer concerns very seriously and would like to clarify that this situation does not involve ob Fitness.
  
  After reviewing our records, we can confirm that there is no account associated with the name or email address in question. It appears that the individual may have been targeted by a fraudulent party. The phone number provided, **************, is not a legitimate contact for ob Fitness. We strongly advise the individual to report the incident to the appropriate authorities and their credit card provider for further investigation.
  
  We want to reassure all customers that ob ********************** has not made any unauthorized contact, and we remain committed to ensuring the safety and security of our members. Should anyone have questions or concerns about our services, we encourage them to reach out to us directly via our official customer support channel at ********************************************************
  
  We sincerely apologize for any confusion this situation may have caused and appreciate your understanding as we work to resolve this matter.

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my monthly membership with Obe back in December 2021, only to find out that they converted me to an ANNUAL plan for $199. I just realized that one of my credit cards has been getting this charge for the last 4 years without me ever touching the app. To add insult to injury, when I went in to cancel the membership, Obe presented the most difficult process for cancellation. All around, this company is engage in very unethical business practices.

  Business Response

  Date: 10/25/2024

  Thank you for notifying us of ******* ******  s ************************** complaint. We have gathered the relevant information to support our response, which is as follows:

  
  In response to *** ******* BBB complaint, and in our dedication to resolving this matter to the member** satisfaction, we issued a refund for her annual membership fee. This refund was extended to ********* and we communicated this to her.
  

  Despite ********* ** mention of attempting to cancel via email, we thoroughly checked our database, and unfortunately, there is no record of an email from her requesting to cancel her membership.
  Our customer service team operates during regular business hours (M-F, 930am-4pm EST), and we strive to make the membership cancellation process hassle-free. To facilitate communication, we provide an email address ******************************** and have a contact form available on our platform, both accessible to all members.

   

  These channels are designed for our members to reach out to us with any inquiries, requests for assistance, or feedback.
  We genuinely appreciate the feedback provided, and we value our customers. Our commitment is to deliver exceptional service, and we will continue to improve based on the feedback we receive. Thank you once again for allowing us to address this complaint.
  

  
  

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongly charged $169 for a services from Obe fitness, that I dont recall subscribing to, using them, nor to use in the futureIm a male and today I even found out that they offer programmes for ladies?!Please help me to get my refund and cancel possible future charges

  Customer Answer

  Date: 09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************