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Business Profile

Furniture Stores

The Classy Home LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought several thousands of dollars worth of furniture. Was promised delivery on Sept 9th, the scheduler sent the truck 3 hours out the other way. When the furniture finally arrived 7 days later, my mirror was shattered, furniture scratched everywhere. They will not respond to my emails nor returned any of my phone calls!

    Business Response

    Date: 09/29/2022

    Once we are notified that a customer has damage, we try to take action immediately. We try our best to deliver the furniture according to the customers confirmed date on time, however some situations we unfortunately do not have control over. We work hard to get back to our customers in a timely manner. We resolved your claim by ordering new parts and issuing a partial discount for the damage. We will still issue another partial refund as compensation for the aggravation as promised, once the complete claim is solved.

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 5, 2022 I ordered a sofa amounting to over $1200.00. I have the receipt. Delivery was to be 8/12/2022. I donated my own sofa and coffee table and have been waiting for my sofa to arrive. I call them and get answers that theyre looking into it. On 8/17/2022, I receive an email that they are not honoring my order and giving me a full refund. No refund yet. And I want the sofa I ordered rather than the refund to be honest. This is absolutely horrible. The manager ****** called me and said that their distributor in ********** raised the price. Thats their problem. Not mine!! I want my sofa now.

    Business Response

    Date: 08/23/2022

    Hi *****,

    We are truly sorry for the aggravation this cancellation has caused you.

    We work effortlessly to keep our site updated with pricing. Unfortunately, this particular item didn't update due to a system error. We are taking strong measures to prevent this from happening again in the future.

    We offered compensation in regards to this issue. Feel free to reach out to our support team for further assistance. 

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 2022 damaged and defective replacement sofa

    Business Response

    Date: 08/23/2022

    I understand your frustrations, however replacements are never given after reporting it this late. A regular claim would have immediately been closed as it's outside of the reporting window. At that time we decided to check in again with the supplier as a courtesy and they managed to make a one time exception and ship it out. We can not taking responsibility for this replacement. I hope you can respect our policies.

  • Initial Complaint

    Date:06/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi Mrs I bought this items I never received them why? I got so much time waiting for them never please Sr you can talk to me when I can receive it thanks

    Business Response

    Date: 06/21/2022

    Hi,

    Thank you for reaching out.

    Per our records your order was scheduled to be delivered on 5/11, and you confirmed the delivery however no one was there to accept it.

    Our terms and conditions state that somebody needs to be there to sign for it.

    If an order delivery is confirmed and non one is there the carrier charges a redelivery fee, however we got it waived for you and we delivered your order.

    I hope you enjoy it!

The Classy Home LLC is BBB Accredited.

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