We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Electronics

Hearth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband purchased the Hearth Display in August of 2024 for $650. It didnt arrive for so long we almost cancelled it. Arrived in October of ******* never worked- we tried contacting Hearth dozens of times (I can share all emails). They acknowledged that they are in testing (something that is not advertised) and will not provide help. They refuse to talk by phone and now dont respond to any emails.I even offered to take a credit for when they get a better product- but they will not respond.Because of trying to make it work and how long it took to get answers, when I asked to return it, I was just past the return policy. So now we have a non working product and no one will talk with us. After some research, it seems that I am not the only person with this problem

    Customer Answer

    Date: 03/17/2025

    Better Business Bureau:

    At this time, I have not been contacted by Hearth regarding complaint ID ********.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an electronic calendar through this company @3 months ago. I had to pre-order it because they said it was backordered and they said it would be shipped in June. I told them it was for keeping my doctors appts together and linking my caregivers since my memories are bad after 26 surgeries including 2 brain surgeries and I am in stage 4 of a rare disorder. Unfortunately, it is now June 17th and they are not returning any emails asking where it is and I have not even gotten any notification that it is in shipping yet. They only sent out emails stating that as they produce them they will send them in order, so you have no idea if you will even get one in June or if yours has been pushed back etc. They should not be taking peoples money months before they even have products and without and guarantee date of it being sent out. It does not follow contract law because you are supposed to state amount, item and due date. You can't be vague and just say sometime as we make it. because that could end up being next year!! I have already ended up missing two very important appointments because of not having them down and I was kicked out of two specialists I waited two years for!! This was why I needed this in the first place. Now I have to try to appeal to get back in. Unfortunately, the state IHSS does not pay to have workers monitor and remind you of appt even if you have memory issues. However, they were willing to help me get this but it is worthless when I spent my money and I can't give them anything more than an email saying it was "supposed" to be in June!

Hearth is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.