ComplaintsforComplete Care Home Warranty LLC
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Complaint Details
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Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I purchased a 6 year Home Warranty in May 2021 from Complete Care Home Warranty (************************* | Senior Account Executive) after extensive research reflecting great reviews of this company. Now, when I need the policy for a refrigerator repair/replacement, their number is no longer in service (************************* or Company). If company closed shouldn't they be required to refund all clients who still have open policies?Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
*******. They were to pay for home repairs from 12/16/2021-06/16/2025. The phone number is no longing working. I can't get a hold of them so I had to pay for my home repairs,plus I'm out what I paid to complete care home warranty ************Initial Complaint
03/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Below is my confirmation from Complete Care Home Warranty after buying a 6 year plan with them for $2,250. Today I tried to call them to file a new claim and learned they went out of business, and had not contacted me about providing a refund for the 3.5 years of service remaining that I paid for upfront. Their website and phone number no longer work. They are obviously attempting to scam anyone who bought their plan. Please let me know how I can be refunded for this service asap. Thank you for choosing Complete Care Home Warranty. Our home warranty plans take the unexpected expense out of home repairs. When a covered item breaks, simply call **************. Our ***************** is available 24-hours a day, 7 days a week. Please review your policy details below and make sure it is accurate:Plan: Combo Optional Coverage: ********** ******* Roof Leak Term: 09/18/2021 - 09/18/2027 Plan Price: $2250 (Payments made to "Complete Care Home Warranty" will appear on your credit card statement.)Service Call Fee: $45.00Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
My husband was dying I purchased a home warranty paid in full and use them once and now I cannot get in touch with them to do any work anything nothing now it says they bankrupt or out of business Id like to know where to file to get a part of my money back on their bankruptcy claimInitial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Policy Number: ********* Policy Holder: ***************************** Coverage Address: ***************************************************************** Plan: Combo ************************** Roof Leak Term: 10/18/2021 - 10/18/**** Plan Price: $2250 (Payments made to "Complete Care Home Warranty" will appear on your credit card statement.)Service Call Fee: $45.00 CLICK HERE TO DOWNLOAD YOUR ePOLICY At Complete Care Home Warranty, we strive to constantly offer our customers fast and effective solutions with our network of qualified service contractors. We sincerely thank you for this opportunity to serve you. If you have any questions or concerns, please contact us at **************.Sincerely,Complete Care Home Warranty Toll Free: ************** **************** Hours: Monday-Friday, ******* EST Complete Care Home Warranty My policy is through ****; I needed to make a request for services today (2/14/24) and found out today that they claim to be no longer in business. They did not send a refund of money nor were we notified in any way that our home was no longer under the warranty!!!! I would have appreciated a heads up that no warranty was even in place. Please let me know if you need any other documentation.Initial Complaint
01/23/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Transaction date: 7/19/21. Amount paid: $2,250.00 coverage through 7/19/2027. I cannot contact the 'Complete Care Home Warranty office to make a claim. All phone #'s are defunct. Please refund my initial payment of $2,250.00. [phone #'s --> *********************************************** can not be completed as dialed]. I want a refund of my money.Initial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
$2000 I paid . I bought 6 years home appliances warranty insurance contract with complete care warranty insurance with address is showing my sheet is **************************************************************************. Phone. *************.... I already paid 2000$ and copay is $45. Now I called them 9 months ago regarding my refrigerator not working properly. 9 months ago and complete care warranty didn't respond. I have no choice... I replaced refrigerator.. recently I have with Air-conditioned issues 4 months ago... and I did 800$. Work.....and I have problems with my electric stove and. I replaced with new stove I paid 825$... because warranty insurance company complete care warranty company did not existing now. I think.... they steel my $2000 and also I spend around ****$. . I should not spend **** this money because of thecomplete care ignorance... now I am financially broke because of the complete care home warranty is didn't do with contract insurance company did following did not... I am very extremely disappointed and upset... will complete home care warranty company please reimburse my money which paid them or I will go to court of laws... thanks for understanding.. *****************************Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I bought 5 years home warranty contract. I paid more than $2000. 7 months ago I try to do some work on fridge refrigerator and electric stove .Air-conditioning issue and dishwasher problem etc. I called and contacted the complete care warranty insurance company. They are not existing.. what a company without notified they steel my contract money's.. what a nastiness peoples.Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Paid fir services not received..I paid for a home warranty plan to span multiple years from 1-1-2022 to 1-1-2028 I tried to secure service on 12-30-2023 and found out company is out of business I have not received notification from company nor a refund for policyInitial Complaint
12/01/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On 11/11/2021 I purchased a six year policy in the amount of $2150.00. It was to be valid until 11/11/2027. I can supply you with a copy of the contract if necessary. Since acquiring this policy, their service has gone from bad to worse. Today, I tried to call them regarding a repair for my oven. I called both their service number and the person who sold me the policy, both were out of service. I tried to call the corporate office and a different entity has that number. Their website is inactive. Over the years, they have reimbursed me about $850.00, but I have spent that much of my own money taking care of my own repairs, as they were slow and difficult to deal with. I would like them to refund my money. I can supply copies of some of my interactions with them.
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Customer Complaints Summary
404 total complaints in the last 3 years.
30 complaints closed in the last 12 months.