Reviews

This profile includes reviews for Liberty Home Guard's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Liberty Home Guard

  1101 Avenue U Ste 1 Brooklyn, NY 11223-5037

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  Liberty Home Guard

  1202 Avenue U # 1061 Brooklyn, NY 11229-4107

Review Details

• Review fromStephen M

  Date: 03/14/2025

  1 star
  I would also give 0 stars if I could. This company is bait and switch. I received a contract that I took sections and asked specific questions about and in writing with the sales rep received positive answers. I enrolled in a policy and a year and a half later, filed my first claim. The technician that was sent out by LHG was not knowledgeable about the heating system but gave me a recommendation. LHG then took over 2 weeks to then let me know that they could find no technicians to complete the repairs and I could have the repairs done and I would be reimbursed. But for only $500 of a claim over $1000. I was asked to submit maintenance records (citing section H.2), for which I provided an initial inspection report from buying the house & policy and maintenance records for the past 2 years I have been in the house. I was told the claim was denied since I was unable to provide all records for the previous years from the old homeowner. The $500 was a courtesy. I spoke at length with two different "managers" in the Resolutions department who told me that it was at their discretion to deny any claim based on "insufficient" records, but they also stated that they COULD approve any amount as a courtesy. I asked for a compromise and they both said no, "just because I can." This company does not care about having satisfied customers. They will do everything to pay as little and deny as much as possible. I am requesting a refund for the remaining amount on my contract, as I pre-paid for a 5 year warranty. STAY AWAY IF YOU ARE LOOKING FOR AN HONEST, REPUTABLE COMPANY.

• Review fromFelipe S

  Date: 02/24/2025

  1 star
  Technician won't come for 3 weeks. No one really cares. You get stuck in an endless cycle of 1-2 business days and nothing happens for 2-3 business weeks. There are plenty of similar experiences out there, I have no idea how they have the rating that they have here. Stay away.

• Review fromJohn G

  Date: 02/22/2025

  1 star
  25 below zero outside 50 degrees inside and the denied my claim because I didn't wait 36 to 48 hours to find a technician. My wife and grandkids were in the home and very cold. And the denied my claim after they made me pay $125.00 to open the claim. Total rip off. I would strongly recomend you do not use this company or buy their policies the claim was $ 799.00 For the health of my grand kids I paid my technician.

• Review fromAl L

  Date: 02/20/2025

  1 star
  STAY AWAY. Scam artists. Fake positive reviews tricked me in to going with them. Customer service is terrible, follow up is nil, options are a joke and they will NOT reimburse you when they offer to let you get your own service provider and then charge you for additional labor when they actually send someone out after 1/2 dozen or so phone calls to complain. DO NOT USE THEM!

• Review fromTara M

  Date: 02/17/2025

  1 star
  This company is AWFUL, DISHONEST, & ran by a bunch of thieves! I cancelled my policy over 14 months ago, but this morning (2-17-25) I wake up to a $600 charge on my credit card. I’ve called Customer Service 3 times & they WILL NOT let me speak to the Billing Department & they also keep telling me, they don’t have the training to refund my money or cancel my supposed to be already cancelled policy. And to add insult to injury, I found out that they never cancelled my old policy, they put it “On Hold”, then opened up a new account in my name today (2-17-25)!! I haven’t dealt with this company since November 2023. We cancelled them, because they lied about how their policies work.

• Review fromAmy R

  Date: 02/07/2025

  1 star
  I'd like to leave a no star review. They get one star cause they answer the phone. Called Jan 16/2025 for a leak in the bathroom sink. A tiny little leak. Finally someone came out Feb 3 and determined faucet replacement. I can't tell you how many times they said they would "escalate" the claim. Or tell me it was closed. Or waiting for tech confirmation. Contrary to their website claims ...they DO NOT send a tech within 24-48 hours. And they DO drag out a claim. To date it's been over 3 weeks. No repair. No resolution. No way I'm staying with them. They've lost my trust.

• Review fromDr. William C

  Date: 02/06/2025

  1 star
  I called Liberty Home Guard to fix something in my home and they charged me a diagnostic fee. However, the technician never came to my property at all. When I contacted the company, they insisted that they had made a diagnosis, which is simply not true. I have proof that the technician never showed up, and it feels like they’ve taken my money without providing the service. This is fraud!

• Review fromWilliam L

  Date: 02/04/2025

  1 star
  This company is a rip off. Submitted a claim on January 22nd for a heating unit not working. Tech showed 6 days later. I paid the 70 dollar service call fee. Tech said my Heil heating unit needs a new blower motor. 1300 for part and 1000 for labor. He called LHG for approval and they said it would have to go to resolutions department. I was told I would hear something in 24 to 48 hours. Crickets for 6 days till I called them. They told me they would only pay 175 dollars towards the repair and I would owe them 775 dollars if I won’t it fixed. They said if I could show maintenance records they could pay a little more. Unit only 8 years old and I have no maintenance records. Remember the tech quote was 2300. LGH was going to use a generic part and still charge me 775 plus the 70 tech fee. This company is the worst warranty company I have ever had. They don’t cover anything without asking for additional money even though the contract says they cover items. They should be shut down.

• Review fromtony m

  Date: 02/03/2025

  1 star
  THIS IS A RIP OFF COMPANY THEY TELL YOU ONE PRICE THEN CHARGE MORE FOR COVERED REPAIRS. I PAID FOR THE WHOLE YEAR,AND WHEN I CANCELLED THE POLICY THEY WOULNT NOT REFUND THE REMAINING6 MONTHS LEFT ON THE POLICY .125.00 IS THE PRICE THEY QUOTED FOR COVERED REPAIRS THEN THEY SEND SOMEONE TO ESTIMATE THE REPAIR COST AND I WAS TOLD I NEEDED TO PAY ANOTHER 125.00 DOLLARS. THIS IS A SCAM COMPANY

• Review fromJames F

  Date: 01/30/2025

  2 stars
  I have been with Liberty for 4 years. Liberty’s policy states they will schedule a technician within 48 hours of notification. In my latest request for service, it has now been 72 hours and they still haven’t scheduled a technician. I have had to call them 6 times to get status. In my previous requests the technicians they use are free lance people and in two cases they failed to fix the issues and damaged the appliance they were there to fix causing me to have to purchase new appliances, which Liberty would not fully reimburse me for. Liberty is slow to schedule repairs and the technicians they a use are questionable. Be careful if you are thinking about using them as your warranty company.