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Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:NYC DCWP Settles With Van Leeuwen Ice Cream as Company Agrees To Comply With the Cashless Ban Law at All NYC Locations
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 10/20/2022, New York City Mayor Eric Adams and Department of Consumer and Worker Protection (DCWP) Commissioner Vilda Vera Mayuga announced that DCWP has entered into a settlement agreement with Van Leeuwen Ice Cream, requiring the company to comply with the City’s Cashless Ban Law. Van Leeuwen, which has 19 locations in New York City, had repeatedly refused to comply with the Cashless Ban Law since it went into effect in November 2020.
In response to dozens of consumer complaints, DCWP brought more than 90 cases at the Office of Administrative Trials and Hearings (OATH) against Van Leeuwen for violations of the Cashless Ban Law. DCWP was preparing to pursue a court order to force the ice cream company to comply, which prompted Van Leeuwen to finally and immediately comply with the Cashless Ban Law at all New York City locations, and to pay $33,000 in outstanding civil penalties.
Business Details
- Local BBB:
- BBB Serving Metropolitan New York
- BBB File Opened:
- 2/20/2020
- Business Started:
- 6/21/2008
- Business Incorporated:
- 7/25/2018
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Ms. Laura O'Neill, Co-Founder
- Mr. Ben Van Leeuwen, Co-Founder/CEO
Additional Contact Information
- Principal Contacts
- Ms. Laura O'Neill, Co-Founder
- Mr. Ben Van Leeuwen, Co-Founder/CEO
Additional Information
- Business Categories
- Ice Cream, Frozen Dessert Distributors, Frozen Dessert Dealers
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