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Business Profile

Major Appliance Dealers

Appliances Connection

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

This business has 2 alerts

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Appliances Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

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Appliances Connection has 7 locations, listed below.

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    Customer Complaints Summary

    • 529 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Buyer Beware.... When every you make a purchase, as a management company, the product is always delivered defective or has a issue................ They never want to refund you your money back or give any credit back.. The worst customer service ever... No one over sees the warehouse.

      Business Response

      Date: 06/10/2022

      Hello, 


      We are sorry you feel this way. 

      Sometimes items get damaged in transit, but we make sure to check the outer packaging of the box before shipping anything out from our warehouse. Some of the items are shipped by manufacturers directly. 

       

      Please provide the order number so that we can look into the issue and redress it. 

    Appliances Connection is NOT a BBB Accredited Business.

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