Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a store credit of $3,000 and CANNOT USE IT NOW SINCE THEY HAVE GONE OUT OF BUSINESS!!! THIS IS WRONG AND CUSTOMERS WITH STORE CREDIT SHOULD HAVE BEEN NOTIFIED!!!!!!

• Initial Complaint

  Date:03/11/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 60 range from them Feb. 27 they promised to ship out the following week. When I wanted to follow up with tracking, this week I found out they went out of business. I was charged $14,000. I have no way to contact them. *** disputed the charges but Im not positive Ill get my money back.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a stove from them in 2021. And there was something wrong with the burner. They picked it up and I still have not received my money for my new stove. *** tried contacting them and the number wont even go through. They picked it up 3 weeks ago and Im needing my refund of ******* so I can purchase a new stove. Ive emailed and no one answers my emails.

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Superior Marketing regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/10/22:Placed order for stove/oven unit from Superior Marketing for $4199.00 plus $500 later for stove legs with a 2 year warranty. Account/order: ********. *************. Ext. **** ******)Unfortunately due to a terrible contractor, our kitchen remodel was not completed until 5/1/23. Our stove unit was installed and we quickly discovered it doesn't work properly. The stove top and oven cannot be used simultaneously. We called immediately and after calling weekly since, we finally had email confirmation that TGR appliance repair would fix it. However, the repairman refused to come work on it because after 2-4 weeks of waiting on parts, Superior Marketing still had not sent them. So after discussing the terrible service of Superior Marketing with the repairman over the phone, he told us we were on our own. We have been unable to find any other servicers in our area.We have called nearly weekly trying to get a replacement for our unit, but continue to get the run-around. We were told in July that we would not get a replacement due to the lack of servicer in case something broke in the second, but that they would pick up the broken unit and give us our money back. In August, we were told that we would be given store credit to a different website (************************) when they got our unit back to the warehouse in NY. It has been 3 weeks since that discussion. We still have not received a date to when our unit will be picked up.We want our money back now to original form of payment ***** debit)-not to another random website-so that we will not be without a stove for weeks-months waiting on the return shipping time + the new ************** time. And we want them to come pick up the broken stove.All in all, it has been 4 months since trying to resolve this matter without luck. Please resolve this issue.

  Customer Answer

  Date: 09/15/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Superior Marketing regarding complaint ID ********.
  I have also called two more times since reporting to the BBB with the same excuse which is that the supervisor has to take care of the issue, but theyre at lunch/vacation/on the other line and will call me back. They never call back. 
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an Ilve double oven Majestic Stove, and less than 2 years later it has stopped heating in larger oven. After multiple calls they cant seem to find a technician in our area.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is listed as the ** representative if Ilve, an Italian kitchen appliance manufacturer. We purchased an Ilve kitchen range a few months ago and it is malfunctioning. We called this company repeatedly for technical help/warranty repair but we do not have the original purchase number. The company refuses to even speak with ** without this information. This was an expensive appliance, which we are not able to use because it malfunctions. Also, it creates a health/fire hazard as the flame on one of the burners "dies out" at random. The company refuses to provide any kind of help whatsoever without the purchase number, which we are not able to find in our records.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BUYER BEWARE We purchased an ILVE range in Dec 2022, which arrived in January with a broken cooling fan. The range noise is so loud we have been unable to use the oven for FIVE months now. Ive called the company and emailed with several customer service reps there over three dozen times, the result - TWICE now the wrong part has been delivered and no one on the Superior marketing side has been proactive in following up with us to correct it. I spend about ***** minutes a week on hold and attempting to reach someone there only for eventually a person to promise to try and help, and never return a call or an email.Ive asked for supervisor contact information without any response now three times.. We spent $4,000 on something that we cannot enjoy and working with this company has been, BY FAR, THE WORST CUSTOMER SERVICE EXPERIENCE of my life. Order #******** BUYER BEWARE

  Customer Answer

  Date: 06/04/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Superior Marketing regarding complaint ID ********.

  They have however sent two more incorrect parts after my persistence to try to help myself and get the correct fix in motion. I have asked to speak with or obtain the contact info for a supervisor in both the parts and customer service departments multiple times with no response. Six months after ordering this $4000 range and it is still broken..

  Without a doubt, the worst customer service experience I have ever had, its unacceptable.

  ***************************

  
  

• Initial Complaint

  Date:04/14/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2, 2022, the undersigned has acquired online a Forte Range Hood (KEIRA1136) from Superior Marketing. The item was paid in full ($1,659.26) by means of an **************** card (Superior Marketings invoice # ********).On Sun, Dec 4, 2022 <**************************************> wrote:Dear *************************, Your Order Was Received for Shipment with YF Logistics, LLC. To the above message, I replied with no delay by stating the following:YF Logistics has delivered to my address a Forte **************** hood. I wonder why the box containing the product was delivered non-sealed.Upon opening the delivered box, I discovered that part of the exhaust duct connector was slightly bent. Pictures of the item were sent to Superior Marketing. Following a long series of exchanges, on January 13, 2023, **************** had agreed to replace the above-mentioned item:***** *************** **************************************************** ********* ********* ***** **** ** ****** *** **** *** *********** *** ********* *** ** ********** ** ******* ** ********* **** ** *** *****However, to the present day the promised replacement of the paid in full item has not occurred yet.On March 15, 2023 I sent the following email message to Superior Marketing:****************, Today at around 12:00 pm we have surprisingly received a voice mail concerning a non-preannounced delivery to our address at ******************* from the following number: **************. Minutes later we were told by the superintendent of the coop that in front of the building there was a vehicle, whose driver was supposed to execute a "pick up". We let the superintendent communicate to the driver that we were calling Superior Marketing on the telephone to learn about the unexpected visit, but we were informed that the truck driver had left.Evidently the replacement of the Forte range hood that Superior Market had promised did not occur.As you have been previously notified, the pick-up of the item in question (order #********) must be executed simultaneously with the delivery of a new one. I am sure that you will understand that we have been waiting for your company to comply with its professional duties for a very long time and that no further delay could be admissible. Subsequently, Superior Marketing has communicated by telephone to the undersigned that they had planned to pick up the contentious item and deliver the new one later, without specifying any date. As indicated above, I have been waiting for more than 4 months for Superior Marketing to replace the item in question. The delivery of the new Forte range hood ought to occur concurrently with the pick-up of the old one. A completion of the promised replacement of the item with a further delay is not admissible. The right of this customer to terminate the purchase and receive a full refund, due to the lack of proper service by Superior Marketing, is being kept open.

  Customer Answer

  Date: 05/12/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Superior Marketing regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Ilve range from Superior Marketing that was delivered in April of 2022. The order # is *******. The unit was not installed and tested until 2-3 months after receipt because it was being installed in a new construction residence, but once installed had out of box failures immediately. After complaints about this, Superior Marketing sent a technician to inspect and adjust but this did not solve the problem. I requested the unit be returned and Superior Marketing refused. They stalled and did not respond to me for months as I continued to attempt to escalate my complaint. They finally sent a second technician, who found problems with the stove, made adjustments, and ordered replacement parts. To date, the request from the technician for the parts has not been confirmed and my numerous attempts to resolve this situation are going unanswered. The technician has also confirmed that Superior Marketing has not responded to him.Each time I contact Superior Marketing, they tell me they will look into the problem and get back to me and then no one ever does. I still have a stove that is very expensive and has never functioned properly from the moment it was unpacked. Superior Marketing appears to be purposefully avoiding standing behind any product warranty or commitment to quality and likely are aware they units they sell have issues.

  Customer Answer

  Date: 04/07/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Superior Marketing regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:03/08/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BUYER BEWARE-************ is the definition of exactly how to not run a business, I am an appliance dealer located in **.Here are the basics...The stove for our client was ordered on April of last year, with an 8 month lead time, with an expected ship date of 12/20/22. The unit was pushed back an additional 2 months with the expected ship date of 2/17. We followed up every single day after 2/17, with no response. Their company seems to have a revolving door for people in any position of authority.***, ***************** are all in the sales department. None of them follow up on outstanding orders. ******, a supervisor, is not longer with the company, and we were never told that she had resigned In addition, the on-hold times are 30 minutes ++, so sure you have time to spare when calling, as you will be holding for quite some time. In many cases, we were holding for much longer than 60 minutes at a time. After roughly 6 hours on hold, waiting to get an answer as to where my stove was, I was told it was damaged. When I asked for pictures of the damaged stove, they could not provide proof they actually received the stove. At this point, they are not willing to offer any form of compensation to us or our client Save yourself the complete and utter headache this will cause by choosing anything this company represents.

  Customer Answer

  Date: 04/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Superior Marketing regarding complaint ID ********.
  
  Sincerely,
  
  *************** *******************