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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Item was ordered August 26, 2022. As of September 7, 2022, I have received no shipping information and there is no one answering the phone or emails. Emails sent 9/7/2022; phone messages left 9/6/2022 and 9/7/2022. There have been no responses to any attempts to reach them.
Business response
09/07/2022
Hi ****,
Firstly I want to apologise for the delay in getting your order shipped. Your order was sent your address today and the tracking number is as follows:
**************************************************************************
Apologies again for the delay and we hope that you enjoy using your Fisher Wallace Stimulator.
Initial Complaint
08/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I ordered a Fisher Wallace 'Stimulator' (order number ******) which came with a 100% refund guarantee if I did not notice improvement in 30 days. The device began causing severe headaches and I began reaching out to them at the beginning of August via their website chat. I was told to turn the device up to level 3 and then offered another 30 day extension to try the device. I do not want to do either of those things. I want to return it for a full refund. But Fisher Wallace is not interested in allowing me to return the device for a refund.Business response
09/07/2022
Thank you for your message.
We issued a refund to you on August 22nd for your refund request to the address you provided us with. We confirmed with our billing system that it should have been received to your account.Customer response
09/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought their simulator and it didnt work so I returned it they told me that it would take 5 weeks to return my money I asked why and they wouldnt answer me I dont think this is fair why should they be aloud to collect interest on my money if I took 5 weeks to pay them there would be interest involved please help me get my money back I picked their address but it gave me the other address Im a senior citizen thank you ********************* I dont know how to upload things on here sorryBusiness response
04/01/2022
Fisher Wallace has a 30 day refund policy that is clearly stated on the website:
********************************************************
Refund Policy
Customers may return their Fisher Wallace Stimulator for a full refund within 30 days of receipt, free of charge. Fisher Wallace provides a free return shipping label and does not charge any additional fees. Refunds are processed within five weeks following the receipt of an undamaged device
The customer returned their device to ********************************************* on 3/15/2022 (see attached confirmation) and a refund will be processed within the five week processing period once the device is inspected.
This should satisfy the customer's inquiry.
Thank you.
Customer response
04/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They didnt say why they have to keep my money for 5 weeks your gonna tell me they need 5 weeks to see if machine is damaged it was only a month old and I emailed them that they have the canceled credit card for the return and they never answered to get the correct credit card number so how are they going to return my money dont buy from fisher Wallace youll be sorry
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business response
04/08/2022
Thank you for your message.
We mailed a check to you on Wednesday, April 6th for your refund request to the address you provided us with. You should receive this in **** business days.
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Get a QuoteCustomer Complaints Summary
19 total complaints in the last 3 years.
5 complaints closed in the last 12 months.