ComplaintsforPlaza Auto Mall

• Initial Complaint

  11/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife and I purchased a Certified Pre-Owned 2017 Acura RDX from ******************* *** DBA Acura of Brooklyn on 9/12/2020. We had safely driven the vehicle for several months and had one service performed by Rallye Acura in Long Island, ** on 3/6/2021 which included an oil change and an oil filter change. We had driven the car approximately ***** miles from the date of purchase until 5/1/2021. On Saturday afternoon 5/1/2021, we were driving Northbound to ************* on I-87. As we exited the ******* near the border of **/NJ to enter the rest area, our brakes suddenly and without warning failed to engage. We were extremely fortunate that no one was seriously injured as a result of the incident. Had this occurred while we needed to stop suddenly on the highway, we could have been seriously injured or After coming to a complete stop, we had our vehicle towed to Acura of *************************** which was closed until Monday. On Monday morning, 5/3/2021 I received a call from the Acura of ******** ****************** indicating that the rear driver side caliper was hanging down as one of the bolts which holds the brake assembly together had come loose and fallen out of the brake assembly. The technician indicated that the brake assembly showed evidence that it had been worked on at some point and that the bolt must not have been properly tightened for it to come loose and fall out. Since purchasing the vehicle from Auto Plaza Mall, we had not had any repair work done to the brake system. The repair work done to repair the damaged brake system at Acura of ****** was $963.80, the cost of the tow was $183.16, and the Uber ride to the dealership was $54.29. The total amount of damages incurred by us as a result of the incident was $1,201.25. We believe this was the result of an improper inspection by Acura of Brooklyn when they certified the vehicle without inspecting or improperly inspecting the brakes. We have been ignored by the dealership.

  Customer response

  01/11/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Plaza Auto Mall regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

  Business response

  02/19/2024

  We attempted to contact the customer and could not reach him

  Business response

  02/26/2024

  This customer bought the car from us 9/12/2020.  He drove the vehicle 7800 miles and went to another dealership for service on 3/6/2021 the following year.  He then had the incident 5/1/2021 with the vehicle.  We do not feel that we should be responsible considering the fact that an outside shop worked on the car.  

  Customer response

  02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The other Acura dealership did not do any work on the brakes.  The vehicle was certified by Acura of Brooklyn, yet it had an issue that arose within 7800 miles of purchase.  I would expect that a dealership would honor repair of any defects within the first several years.  Moreover, it took this dealership more than a year to respond to my original complaint.  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 24th, 2021, I financed a used 2019 TLX from Toyota Plaza. Located at **********************************************************************. I financed this car with "Toyota ********* Services" in the amount of $30, ******... I gave a $2,500 deposit, (which doesn't reflect in the payoff amount). I spent the entire day (until closing) on September 24th, at the Toyota Plaza dealership and will admit, I did not test drive the car or see the car outside of the basement; where it was being waxed..The following day (September 25th) I picked up the vehicle from Toyota, as I had to drop off the $2,500.00 deposit that day. I took the car home and parked it. I did not drive the vehicle again until September 26th. I went less than 2 miles and could not get the vehicle to start. I called Toyota and spoke with ****************** was nonchalant and said, "it might be the battery" I believe the car belonged to him, prior to the sale. I expressed to him a little buyers remorse. I inquired, " why would the battery die so soon? I had the car for 1 day. ***** said, he "felt bad and I should bring the car; the next day, to the service center". The next day, that Monday... I took the car to Toyota Plaza. I parked in front of the dealership and the car conked out again. A worker had to jump start the car and take it to the ******************* across the street. Whilst the car was being serviced, I went across the street to the dealership and spoke with, ***** (Manager) Junior (used car Sales Manager) and *** (Director).. I expressed my concern about the car giving trouble the day after I got it. They said. "Because you didn't come in irrate, we will get you out of the car". They said, "You should receive the title within 45 days. The car was funded; therefore, we will get you out of it." I said, please do not give me any trouble, when the title comes. They said, "No, of course...On October 2nd, 2021.. I was driving and all of a sudden, I noticed the car begin to flash "PARK" and a message which

  Business response

  11/29/2021

  Please see below response from ****** ********* vehicle Mgr.

   

  Customer came in a couple days after she bought her car, we replaced her battery. Customer has extreme buyers remorse. She kept calling about multiple things on her car and we took care of those issues like the battery and some sensors. Customer requested to get out of the car, again we told her when she gets the title we will help her get out of the car and put her in another car. Customer came in with the title on Saturday 11/27/2021 and picked out a new pre-owned vehicle which was a Lexus RX 350 but the cost of the car was $10,000 more than the original car. The customer brought her boyfriend and mother with her, and the customer's boyfriend didn't want her to pay the $10,000 difference. Customer and her boyfriend argued back and forth and they got up and told us that they were going to another dealer. 
  
  
  Customer bought a *************************** TLX, our stock# is *******, and the customer left on 9/24/2021 with vehicle. Customer put down $2,500 as a down payment which is in the paperwork. On 11/27/2021 we were helping the customer to get her out of her vehicle and put her into a new pre-owned vehicle but the customer was being unrealistic and she just left.
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩