Complaints

This profile includes complaints for Premier Ford's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Premier Ford has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Premier Ford

  5001 Glenwood Road Brooklyn, NY 11234

  
• 

  Premier Ford

  1072 E 49th St Brooklyn, NY 11234-1511

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen., when it get recovered, On October 26th 2023, I took the car to Premier Ford Lincoln Shop for repair. I explained what issues I had with the car and agreed to get charged for full diagnostic of the car. When I took the car to the shop; radio, backup camera were working perfectly well. There were some lights on in the car and I couldn't connect the car via ****Pass (App to track the vehicle); both widows passenger side were broken.On November 20th, I went to pick up the car, I realized they didn't fix all issues the car had and radio, screen, backup camera were locked (Freeze). I explained to the that the car did not have those issues and they said they have to charge more money to replace a module that cause those issues (issues that the car didn't have before/ they happened after they work I the car). They didn't want to fix those issues without a payment. And, they lost one of the mats of the car and they didn't replace it and gave the price for new one.I went to another place, I explained my concern and they fix the issues in less than 10 minutes without replacing any module. I feel like there was a negligence from **** shop.

  Business Response

  Date: 12/04/2023

  the vehicle was a theft recovery repair to which he handled his claim with the insurance company and never provided us with an estimate as I explained to him when he picked up is to provide us with the estimate so I can properly ***** the claim and call the insurance company to report as supplement for the repair which is a normal operating procedure but since he wanted to make his own deal and pocket excess money from the insurance company our assistance is limited. not sure what he wants us to do when he was handling his own claim.

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  First, I did not provide estimate, the shop provide estimate to the claim adjuster who paid for the repair. So the shop had the estimate. And, give me the car with other issues is on the shop. like I explained, radio, backup camera and screen were ok when I dropped the car and they give it to with those issues for what I paid someone else to fix the same day in less than 10 minutes. That was pure negligence from the shop that does not do any effort to solve these issues when I spoke to them about these. I was there, the only came to the car without any test and concluded there is module problem that cause those issues.

  The vehicle did not have those issues when I gave it to the shop. 

  He said, I wanted to make money, and handle it on my own, how so, if the adjuster paid for what **** asked him to pay for the repair? That the words of some who does not want to assume his responsabilities.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The insurance or the adjuster could not provide an estimate. Your shop provided an estimate to the adjuster. You have the estimate and you have the claim number. You can not ask me to provide you an estimate of the insurance or adjuster. your shop had the car, and checked the car and base on your diagnostic you provided an estimate to the insure who accepted to pay for whatever your shop charged to get the car fixed. Yes, I did make the payments because they provided the money to me. I did the first deposit of $1,000 because you did not want to touch the car before speaking to the adjuster. I repeat, my car did not have any issues with radio, backup camera and screen, they all worked very well. When I explained that to you, you came to me without checking the car and said there is module problem, a module that need to be replaced. How did you know that? When I went somewhere else, I realized they did not work because of your negligence. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 12/29/2023

  Again false statements I do not have an insurance estimate as you stated they paid you not me and when you and I discussed it I asked for a copy of the estimate which they paid you for and not me so as I could call for a supplement which is normal operating procedure but you denied this to me so please stop harassing us on this matter it could have been handled correctly but you denied us this opportunity. As for the possible cause it's a known problem for the *** module to go bad on these vehicles unrelated to your situation. Also whoever told you we caused your problem is not correct and I can assure you my experience and *************** can prove that in court. You were the one who profited from the insurance company not us as we did the repair you requested that's why you will not provide us with the estimate that the insurance company paid. 

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 3 weeks ago our Expedition truck needed service. (This vehicle is property of the ************************** The vehicle was taken to **** Parts and Service, *********************************************. The service person was *******************************. ****************** promised to call me on the 29th of September in the afternoon, he never called. I called ****************** the following week, and he gave me a hard to believe story. The second week passed and a friend of mine called ******************, and we never got a call back. ****************** complained that they had too much work to do.Since September 29th, we have no car, no calls and no answers. I even asked ***************** for a loaner, and he answer was that they did not have any available.Three weeks without a call. Three weeks without our vehicle.We need our vehicle because it is part of our service to our ************** must fix and return to ** our vehicle. **** must also compensate us for the expenses we have incurred in transportation during this three weeks.

  Business Response

  Date: 11/07/2023

  VEHICLE WAS PICKED UP AND THE REASON FOR THE ***** WAS THE PART WAS ON ORDER. UNFORTUNATELY DUE TO THE ****** EVERYTHING WAS ******* WITH FMCO.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a recall on my vehicle, the dealership refuse to take my vehicle and place an order for the part that I need to repair the vehicle.. premier ford took over from the original dealership where I purchased the vehicle

  Business Response

  Date: 01/19/2023

  as of right now i do not any appointments available for this recall as parts are not available from ************** i am unable to even order a part as there is a back order with indefinite release date. also i currently have 5 vehicles down with this recall which is the *** and no more room for storage. he was instructed to see his selling dealer for assistance. we can not be forced to take in a vehicle

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2020 Lincoln Aviator in Nov. 2019. Since that time the car has been in the service department for numerous issues, including the air conditioning unit has had to be serviced 4 times (twice in 2020, once in 2021, and once in 2022). The back up camera was glitchy, it had a recall, remained glitchy after recall fix, back to shop in 2022 for a brand new camera install, car returned to me and less than a week later glitching again. Remains glitching at this time because service appointment availability more than a month out. Sun roof leaked water that stained headliner, in the shop to fix that, headliner not replaced, cleaned with carpet cleaner, stains remain. Each time the car goes in for a fix, it is kept 7+ days, has been out of service to me for at least 30 days total in the time I have owned it. All of these issues are faulty vehicle, not driver or accident caused. Have reached out to Lincoln customer service who has denied buy-back request with no rationale or explanation for the decision. They offered an extended warranty or one-time payment of $250. I believe the warranty was offered because they recognize there will continue to be issues due to defective vehicle. Dealership informed they believe there is a pin hole leak in A/C unit that causes the issue of loss of fluid but it must be small enough the dye and light cannot detect and as such Lincoln will not authorize system replacement under warranty. This car is defective and has been from the onset.

  Business Response

  Date: 06/21/2022

  CUSTOMER DOES NOT EXIST IN MY DATA BASE BY NAME OR PHONE CAN YOU PROVIDE THE LAST 6 NUMBERS OF THE *** SO I CAN LOOK INTO THIS MATTER. ARE WE SURE WE ARE THE DEALERSHIP FOR THIS COMPLAINT.

• Initial Complaint

  Date:05/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2022 I have paid a deposit to Premier Ford to secure a **** Explorer ST 2022 model, that was in transit to the dealership at that time. We agreed on a lease price of a one time payment of **** (including first month of 700) at time of pickup and then, 700 a month for 38 months with a ****** miles allowance. The car was supposed to be delivered within 4 weeks, however was delayed due to a chip shortage, and was ready for delivery tomorrow May 21. However, the Sales Manager called me today and increased the price from 700 a month to 813 a month and provided an ultimatum that either I accept the price increase because they didn't take measures with **** to apply for price protection and original incentives that were available at the time we agreed on the price, are no longer available from ****. There has been zero attempt from the manager to find a common ground, and rather just looking to take advantage of the current market and collect more money beyond what was already agreed upon. Manager hanged up on me, and denied the ability to speak to the dealership manager.

  Business Response

  Date: 06/20/2022

  On March 11, 2022 I have paid a deposit to Premier Ford to secure a **** Explorer ST 2022 model, that was in transit to the dealership at that time.

  ***This is correct, no argument here

  We agreed on a lease price of a one time payment of **** (including first month of 700) at time of pickup and then, 700 a month for 38 months with a ****** miles allowance.

  ***this is also correct 

  The car was supposed to be delivered within 4 weeks, however was delayed due to a chip shortage, and was ready for delivery tomorrow May 21.

  ***also correct, ( this is a frequent issue that we have zero control over)
  

  However, the Sales Manager called me today and increased the price from 700 a month to 813 a month and provided an ultimatum that either I accept the price increase because they didn't take measures with **** to apply for price protection and original incentives that were available at the time we agreed on the price, are no longer available from ****.

  ***Here is the issue, **** does not recognize incentive protection on a vehicle that was not a retail order (ie Factory Order, order type 1). This vehicle was a stock unit (order type 2) that happened to be built to the specifications that the customer wanted. Due to circumstances beyond our control, the customer is correct in that the vehicle was delayed almost 2 months due to chip issues, and in that time the programs had changed. we cannot however lock a rate or incentive or program when the vehicle was not ordered as a retail order 1 and the delivered name matches the customer who takes delivery. **** is very strict on this policy due to limited supply issues.

  There has been zero attempt from the manager to find a common ground, and rather just looking to take advantage of the current market and collect more money beyond what was already agreed upon.

  *** there is absolutely nothing we can do, The manufacturer makes the rules. we are restricted by this. If this customer makes a retail order for himself, he has incentive protection from the minute we generate the order number for them in the **** system. on a regular unit inbound (stock order type 2) it is unfortunate but again we cannot make the factory give us monies that the customer isn't entitled to.