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Business Profile

Online Gaming

Mobile Premier League Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site recently rigged my games and I lost all my money from last night until this morning having constant loses back to back to back, and even spotted usage of bots and suspicious activity, I told them about it nothing was resolved, they have glitchy software and even when I was told the game was stuck, they didnt refund me!!! They refuse to listen!!! There was unfair and shady practices used against my account!!I have some pictures of Every time the software had a glitch or issue but they didnt repay me!!

    Business Response

    Date: 04/29/2025

    Dear User, 

    Thank you for reaching out to us. We take all user feedback seriously and are committed to providing a fair and enjoyable platform for everyone.

    We understand that you are concerned about the gameplay results that you are experiencing on the platform. However, we'd like to clarify that our platform has internal systems that are designed to prevent manipulation of game features, including number call-outs on Bingo Skill. This system has been independently verified to meet industry standards for fairness.
    Our support team has responded to your prior tickets and attempted to find a resolution. We have also checked the gameplay based on your complaints and have not identified any problems or issues with the game. We encourage that you explore smaller or beginner lobbies, which can offer a more balanced experience for our users. 

    We remain open to continued dialogue and are happy to provide further clarification, if needed.

    MPL Team

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive spent money to earn winning from this site then provided my ****** information. It worked the first time now theyre doing shady things to avoid paying this cash out like setting a 24hr timer for verification but the timer keeps changing the transaction time so that itll never reach the end

    Business Response

    Date: 04/29/2025

    Dear user, 

    Thank you for reaching out to us. As per our records, the transaction in question was initiated on April 11 and was successfully completed and credited to the users source account on April 12. There was a slight delay in processing this transaction due to our verification processes.
    We would like to clarify that such verifications are a routine part of our operations and, in some cases, may extend the processing time slightly.
    We are pleased to confirm that the payment has now been fully processed and credited. If the user has any further questions or concerns, we remain available to assist.

    MPL Team

  • Initial Complaint

    Date:03/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They locked my account because I signed into my account from a new device I just got and they won't fix it

    Business Response

    Date: 04/03/2025

    Dear User, 

    We note that you have reached out to us via BBB due to account access issues. We have checked our records and your account has been blocked as we have detected activity from multiple accounts - which is in violation of our Terms of Service. Our platform has strict policies in place with respect to users who are creating and operating multiple accounts in order to prevent misuse and maintain a fair and secure platform for all our users.

    Due to the nature of this violation detected, we are unable to unblock the account at present. If you'd like to submit additional information for our review, please reach out to us on **************************************. 

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** locking account and refuse to explain and refund my deposits and winnings.

    Business Response

    Date: 02/18/2025

    Dear User, 

    Thank you for reaching out regarding the account access concern. We appreciate the opportunity to address this matter.
    The users account was automatically blocked due to our security system detecting a login attempt from a non-U.S. location. This is a precautionary measure in place to protect our platform from potential security risks. Based on our review, the login attempts appear to have originated from time zones corresponding to locations such as ****/********, ****/************ *nd ****/********
    We understand that such security measures may sometimes cause inconvenience, and as a result, we have unblocked your account to restore access. To prevent similar issues in the future, we recommend that you log in from a U.S. location or use a secure method that aligns with our platforms security policies.
    If further assistance is needed, we are happy to help. Please feel free to reach out with any additional questions or concerns.

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to fix my account set up it will not let me verify myself idk what I did wrong please help me!!

    Business Response

    Date: 11/22/2024

    Dear MPL customer, 

    Thank you for bringing this matter to our attention. We've checked based on the account details provided and noted that an additional verification protocol had been activated for your account - this was triggered automatically as a part of our enhanced security measures for recently created accounts. 

    We have reviewed your account and resolved this at our end. You should now be able to complete your withdrawal. Please write to us at ************************* in the event that you face any issues. 

    CX Team, MPL US

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** doesnt withdraw after 24 hrs - 1day. I write 2 customer service but I got the same old ************ like talking to a robot. I waited 4 2 weeks & withdraw is still locked. I also look at Apple Store of the app with critical reviews 2 similar incidents about this happening. Agents said theyll fix the problem but they NEVER updated me or anybody. I want a refund or my winnings or something else without empty-handed & have this app shutdown unless theyre truthful of fixing the issues. I enjoy the game but not anymore.

    Business Response

    Date: 09/25/2024

    Thank you for bringing this issue to our attention.
    As part of our commitment towards ensuring that the *** platform remains secure, we verify certain account details before enabling withdrawals. In this case, the necessary details were not initially available, which led to a temporary hold on the account. However, after monitoring the account, the issue has been resolved, and the withdrawal feature has been enabled for your account. You should now be able to withdraw your funds without any further issues. Please reach out to us on ************************* in case you have any further queries or face any issues. 
    We appreciate your patience and are constantly working to improve the overall experience on the *** platform. 

    Customer Answer

    Date: 09/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ***



     

  • Initial Complaint

    Date:09/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** had an account with *** for a few years now. Here recently I tried to log onto my account on a different device. I didnt try to make multiple accounts , I simply tried to log in on a new device because my old device wasnt available. Immediately I was locked out of my account. I tried contacting support and support will not tell me what I did but they are banning my account. I asked them for what reason and said if that was the case they needed to give me my money that was on my mpl account and remove any of my personal information from their systems, especially my banking information. They responded saying they will not tell me what I did to get my account banned nor would they give me my money on my account or remove my data. They said they dont have to give people back their money if their account gets banned. I dont see how thats legal and dont see how they can be allowed to keep my banking information.

    Business Response

    Date: 09/25/2024

    Thank you for sharing your grievance with us. We sincerely apologize for the inconvenience caused.

    Upon reviewing the case, we noted that your account was initially flagged as associated with a non-U.S. network, which triggered an automatic block as per our security protocols. After further investigation, we have confirmed that this was a false flag, and the network is now correctly identified as a U.S. carrier. We have since updated our system to prevent this from happening in the future.

    The account has been unblocked, and you should now be able to log in and access your account without any further issues. We sincerely apologize for the inconvenience caused and are taking steps to prevent this from happening in the future. Please reach out to us on ************************* if you have any further queries or issues. 

  • Initial Complaint

    Date:04/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 21, 2024 I made a $10 deposit to their app, which claims to be a skill-based legal gaming website. I immediately encountered a glitch in their software on the app, which was creating an unfair (and thus illegal) gaming experience for me, putting me at a disadvantage to other players, I reached out to them dozens of times over the next few days via the app and email and rarely received replies. Eventually they claimed they fixed the issue, but they did not. I reported the problem again. This time, they blocked my account entirely, cutting me off from the app and not even allowing me a refund of the money I still had in my account. They essentially stole my money simply for reporting a problem they could not resolve.

    Customer Answer

    Date: 05/03/2024

    At this time, I have been contacted directly by Mobile Premier League regarding complaint ID ********, however my complaint has NOT been resolved because:

     

     

    They asked for my account ID to look into the issue. I wrote back that I don't know my account ID because they still have my account LOCKED. Meaning I cannot sign in, nor access my money or account ID in their app. They have not yet replied or unlocked my account.

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

    Customer Answer

    Date: 05/29/2024

    Better Business Bureau:

    At this time, I have not been contacted by Mobile Premier League regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I played the app and I've won a few time. This time my pay out was bigger than normal, not at all much ($13.09) and they at first said there was a glitch and the money would be deposited soon. I contacted yesterday and was told they were putting a ticket in to resolve the problem. Now today they tell closed said ticket and said my money was sent to me ( which it was not) and there is nothing more they can do. I've deposited my own money to play these games in the past so it's highly upsetting that when I win more then I spend, now they refuse to pay out. It's a complete scam. I have screenshots of all interactions as well.

Mobile Premier League Inc. is NOT a BBB Accredited Business.

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