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Business Profile

Online Retailer

Amika

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Amika's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amika has 2 locations, listed below.

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    • Amika

      300 Meserole St Fl 3 Brooklyn, NY 11206-1733

    • Amika

      109 S 5th St Fl 4 Brooklyn, NY 11249-5501

    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was placed on Feb 17th,2025. Order number : ******* ***** says my order was delivered Thursday Feb 20th however it was not delivered to my address. I reached out to Amika and they asked if I wanted a reshipment I said no. They then told me an investigation had to be submitted which they would handle. I have since reached out to ***** and they advise no claim for my lost package has been made. Ive reached out by phone to amika 7 times left voicemails with no call backs. Their phone service says due to limited staff they are reaching out via email so I contacted them through their website with still no response. Ive sent multiple emails asking the status of my order/claim Atleast 5 times at which no one has responded back to let me know where my refund is.

      Customer Answer

      Date: 04/12/2025

      Better Business Bureau:

      At this time, I have not been contacted by Amika regarding complaint ID ********. I have since reached out to my bank to file a claim against this company Amika and reverse the original charge. Amika has not responded back to me and they continue to ignore me.

      Sincerely,

      **** ******-*******

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amika issued a recall, regarding bacteria in their shampoos, in December 9th 2024. We have since tried to get a response from them about this recall regarding bacteria and they have ignored all emails, phone calls, and turned off their chat lines. And turned off customer service for the phones stating to go to the closed chat. We are concerned over the lack of concern Amika has over this issue.

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 10th I purchased a hair straightener made by Amika. I gave it to my step daughter for Christmas and after only a handful of uses the straightener stopped working. I have attempted to contact them.via email 3 times and via phone several times as well to no avail. They reply with a message stating they'll get back to me within 2 business days and I've waited over a week now. I paid $97 for it and want a refund. It was purchased through a beauty supply outlet called Cosmoprof and they tell me I have to go thru the company it was made by. The Cosmoprof order number is *********. SKU is ****** for Confidante Moisture Straightener.

    • Initial Complaint

      Date:01/20/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered mirrorball last year to find out and not through amika that there was a recall. I reached out to the recall ***** to amika customer service, and through there website to no avail. I spent almost $140 on shampoo and conditioner. I want this replaced with the velveteen shampoo and conditioner the large bottles same size im replacing. I've called there not taking calls, I tried to chat and that's not an option either. What's going on? Your customer service used to be great. I hate to switch but it seems like your falling short on your end.

    • Initial Complaint

      Date:12/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shampoo exploded during shipment. I received order on 12/15/24 and contacted AMIKA same day informing them of the issue. They emailed me and said someone would reach out within 2 days. I have not heard from anyone, and today is 12/23/24. I would like someone from Amika to call me to resolve the issue and replace my shampoo.

      Customer Answer

      Date: 01/20/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Amika has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** *******

    • Initial Complaint

      Date:08/05/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company Promises to give one free sample with every order and I have ordered two boxes from this company in the last couple of months and neither one have had a free sample and their customer service does not get back with you in two days as promised. This is false advertising and a deceptive business practice as it has occurred with two orders in a row. ******* And ******* Im highly disappointed in this company for repeated failure of a promise

      Customer Answer

      Date: 08/29/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Amika has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/15/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order on April 1st order number ******* with Amika it was my first time making an order with them my birthday was near and I decided to treat myself I've heard good things about their products and they had a coupon I could use so I decided to go ahead and order some things for my hair I only received two emails one was when i made the order the other to let me know my order shipped great well **** didn't send me any emails so I missed the first attempt to deliver (I had to sign for my delivery) due to that I rescheduled a delivery date for wed April 10 which the order was delayed and never delivered again didn't receive any email updates about the delay from **** anyhow I was home all day Thursday also awaiting my delivery to my surprise my order "was delivered" AND SIGNED FOR WITH MY NAME I was HORRIFIED I immediately contacted Amika and let them know what happened at first they sounded helpful told me that they will help any way they could as soon as I asked for a refund they said they could only reship I told them I couldn't and wouldn't wait because I will be on Vacation for the next three weeks and I do not want to have the same issue happen again well now they won't answer to my emails and I short nearly 300$ all because someone stole my delivery I don't know where it was delivered to and who force my signature but that is a crime and I should be refunded!

      Customer Answer

      Date: 04/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:02/21/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order yesterday evening, 2/20/24 and shortly after placing the order realized one of the products I had purchased was wrong and need to correct it before the order is fulfilled. I have yet to be able to contact anyone by phone, by email and their chat feature is ridiculous! There is absolutely no reason why there should be no way to contact customer service whether it be through chat or over the phone. I spent over $100 and unfortunately should have researched a little more on this company seeing as there are more complaints than compliments. I'm hoping that I will get my order but I would really appreciate it if I could make a correction prior to it being shipped and I'm only asking the bare minimum of being able to speak to someone from the company. Again whether it be through email chat or over the phone at this point I don't care I would just like to talk to an actual person and pray that I don't have to file another complaint sometime from now regarding receiving my order at all! My order number is ******* I need the signature conditioner in my order changed to the signature shampoo. There is no difference in pricing so it shouldn't affect my order total. It's a very simple request with a very simple solution.

      Business Response

      Date: 03/07/2024

      Dear BBB,

      We feel terrible about this situation, but have responded and resolved the customer's issue.  She has placed a review for our service as well within our CS ticketing system, ********

      The customer reached out on 2/20 and we reached back out on 2/22 within our 48 period of response time.  Attached is a screenshot noting the resolution.  We reiterate how very sorry we are for this situation.  Please reach out with any additional questions.

      Customer Answer

      Date: 03/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:02/13/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 1/26/24 for over $300. On 1/31/24, tracking says the order shipped. It was never received, so I tracked with ****** They said they never received. I contacted Amika on 2/5. ******* said it was being mailed immediately. Still nothing as of 2/9. I tried contacting again, but no one is answering the calls. I tried again on 2/12, still no one at customer service. Is this company still in business? $300 is a lot of money for a company to just leave a customer hanging.

      Customer Answer

      Date: 02/14/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made two separate orders during the holidays due to their sale. One order was received right away and the second order was never received. I contacted the merchant and was told it was being delayed due to holidays but I was going away and needed it right away. My package never arrived, although it said delivered. I reached out to my credit card company to dispute it as I didnt receive anything and also reached out to amika, was told they have to submit an investigation thru fed ex and it can take weeks but will do so and then Id get my refund. I never got my money back. I reached out again and told I would get refunded immediately but chargeback from card had to be removed. I called my card company and chargeback was removed, but now amika is refusing to refund me for a package I never received! I called 800- and no answer. I just would like my refund for order #******* and now no one is responding to me. The customer service is terrible and first you want to refund me now you dont. I will not pay for something I never received. I have all the emails saved. I will never order from Amika again after this. I am owed a refund of ******. If needed please contact me at **************, I have all emails saved.

      Business Response

      Date: 01/12/2024

      This customer has placed a chargeback on this order.  That means that systemically we cannot refund or replace the order until we have a result for the chargeback from the customer's bank.  As soon as the chargeback is lifted we are happy to refund or replace the order. 

    Amika is NOT a BBB Accredited Business.

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