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Business Profile

Online Retailer

The Pink Vault NY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with The Pink Vault on November 27, 2023 in the amount of $60.60. I never received my order. I have sent 5 emails to them asking for my products with no response.

    Customer Answer

    Date: 02/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by The Pink Vault NY regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two rings for $106.20, but one did not fit. I contacted seller on several occasions (April 5,2023 | April 12,2023 | April 22,2023 | May 3, 2023), and received no response. April 6, 2023 my finger was swollen and purple and blue. I asked seller for their exchange and refund policy but never got a response.

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the screenshots of my email of confirmation of my purchase. I have my order number also and the email still on file. I ordered a set of earrings and payed a total of $71.00 on May 22, 2023. I never received a second email which was supposed to be sent whenever my item was shipped. W I haven't received my item. Cannot get a response. I have emailed and sent multiple messages.This business is simply STEALING from people.

  • Initial Complaint

    Date:05/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a watch on 5/24. Tracking says label created. Contacted their customer service 5-6 times on their site, by email, and on Instagram. Not one response. I have no filed a disupute with my CC company.

    Customer Answer

    Date: 06/05/2023

    Better Business Bureau:

    At this time, I have not been contacted by The Pink Vault NY regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:04/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on March 11, 2023 I received the wrong order. I then sent about 3 emails I never got a reply but I did get a return label. I returned the wrong order I received i since have sent about 4 more emails. I have not received the 3 rings that I ordered or have not received a refund not even a reply message. I was really excited about this and after all this Im just so disappointed!

The Pink Vault NY is NOT a BBB Accredited Business.

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