Complaints

This profile includes complaints for City Parking's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  City Parking

  360 Furman St Brooklyn, NY 11201

• 

  City Parking

  35 Park Ave New York, NY 10016-3838

• 

  City Parking

  312 W 34th St New York, NY 10001-2401

• 

  City Parking

  126 West 32nd St. New York City, NY 10001

• 

  City Parking

  10 East 33rd St, 11th Fl New York, NY 10016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked this garage on spot hero. Checked in at 9:41am and picked up my car at 3:21pm. The attendant said nothing about damaging my right back passenger side wheel trim. When i arrived 1 block away to pick up my husband and child from the hospital my husband asked what happened to the car? I had no idea they damaged the car and brought it out where I did not see the damage. The back passenger side tire trim was all scratched up as if they hit a wall or pole. The color was white and yellow. They do not answer the phone when you call. I've tried reaching them over 10 Times but no answer and their address on the receipt has the wrong zip code. Very shady business practice and unprofessional. Now I have to have my car repaired at my expense because of their poor business practices. *** license: ******* After reading online reviews this looks like a regular practice of theirs. They need to be held accountable. I would like them to cover the damage and cost to repair.

  Customer Answer

  Date: 04/27/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by City Parking regarding complaint ID ********.
  
  They have not resolved the problem. Don't answer the phone. 

  Sincerely,
  
  ****** ******

  
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a customer of ******************************************* for over a year, paying about $500 a month at one of their garages in *********. As a matter of fact, I've been a customer of theirs at a different ********************** as well for about a year. Parking attendants have only ever been pleasant, I tip them, we get along well. Minimal scrapes/bumper damages over the years.On 1/19/2025, there was a hit and run in the garage and my car was damaged (both passenger doors exterior panels warped plastic panels came off and 1 door is unopenable, and there is leaking into the car when it rains). Entire hit and run was caught on camera; they have the license plate of the offending party - totally understandable and not the garage's fault. I get an e-mail 3 days later acknowledging the claim, saying it will take 7-10 business days to resolve. They told me they would fix the damage. I've gotten a total of 2 e-mails from them: on 1/22 and 2/1. Since then, they have been ghosting my e-mails, and there is no telephone number for me to call to get updates or speak to anyone. It has now been 6 weeks, I feel like I've been pretty patient, yet there is still no resolution. For these last 6 weeks, I have been driving around in a damaged and leaky car and can't open the rear door. Unacceptable service from the ****************** Also filing a BBB complaint.

  Customer Answer

  Date: 04/01/2025

  At this time, I have been contacted directly by City Parking regarding complaint ID ********, however my complaint has NOT been resolved because:

  Part of the car parts ordered are on global back order; The parts that have been fixed took 6 weeks for them to set me up with a garage, then 2 weeks to fix. 

  Also, no follow-up about the individual who hit and run my car while parked in their garage and no coverage of a rental car during the 2 weeks that the car was in for repairs.

   

   Sincerely,

  ****** *******

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 02/08/2025 Amount paid: $28 Business provided garage parking Damage done: car door hit and damaged Complaint: my property damaged and upon 5 attempts to obtain the businesses insurance provided the staff refuses to take accountability and keeps says to come back another time everytime. All I need is they to provide their insurance provider so I can file a claim with my proof( videos and images). Damage done is $900+

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by City Parking regarding complaint ID ********.
  
  Sincerely,
  
  ****** *****
  

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My new car has a collision detection system that sends me notifications. I am a monthly customer in a ********************** and have automatic billing so my payments are made on time. I received a notification that my car had a collision with photographs from various camera angles. The car was parked in the garage that i have a monthly space in. You can clearly see the garage and the car that hit me. I went to the garage and took photos and alerted the manager. He saw the damage and created a claim, gave me a number and who to contact. I sent the claim number with photos. I got no response for weeks. I called and left viice messages and emailed consistently. They asked for my claim number again. They asked for the car VIN number. I sent everything again. Another 2 weeks go by and they denied the claim! I have photos, the manager was shown the damage and created the claim and after 8 weeks they chose to deny it!?

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my car on dec 24th at there parking lot. When I arrived to pick the car up my rear bumper had been scratched up in two spots. The scratches are so deep it needs to be repainted. There answer was it was there its old.they were also very rude and would not let me talk to a manager. I was forced to wait an hour in the cold to wait for what they called a manager. I told them to check the cameras as I know 100% the car was flawless when arrived. It was in my house garage prior to parking at there lot and have cameras as well that show no scratches. They made me fill a claims report and said someone will contact you. I have not got any call or email. I emailed them 3 times and no response. When calling the lot Im told to email the email provided that I did. The damages were estimated at $600 from a body shop. Please help as to getting a response from them and payment for my damages. Thank you.

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/24 I prepaid for parking garage at this businesss ************* location and left my key with the attendant. When I returned 3 hours later, they said they had lost the car key. They refused to help or compensate me for needing to purchase a new key or refund my parking fee. I was forced to wait in the garage for 2 hours with my 3-year-old daughter waiting for my spouse to travel and bring a spare key. The employees were extremely disrespectful and refused to pay a single dollar for their recklessness in losing my property (key)

  Customer Answer

  Date: 01/17/2025

  At this time, I have been contacted directly by City Parking regarding complaint ID ********, however my complaint has NOT been resolved because:

  After many efforts to contact City Parking, the business finally responded.  City Parking stated that they would send me a check for the cost to replace the car keys they lost, but more than two weeks later, we have not received any check and City Parking has not responded to multiple inquiries about the status of the check.  City Parking has not followed through with any compensation to me.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ******* *******

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding City Parking has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4/2024, I parked my car, a 2023 Chevrolet Trailblazer, at the garage located at ******************************************, while my husband was having surgery at ************************ at ****************. I went to retrieve the car shortly before 9:00 PM and as soon as the car was pulled around to me I could see that the panel over the driver side front tire was scraped with white paint, and then upon closer inspection the front bumper was pulled out. I immediately asked the attendant what happened and explained my car did not look like that when I dropped it off. The attendant tried to be helpful and called another man to look at it but it soon became clear that no one of authority was on the premises. The attendant gave me a phone number and explained I would need to speak to the owner. We have since then called that number (no answer), called their "claims" number and submitted a claim by email but we have yet to get any kind of response. We have since brought the car to an auto body shop who estimates the damage at $1,761.41. We had parked the car using ******** and paid $39.13 for the parking.

  Customer Answer

  Date: 01/06/2025

  At this time, I have been contacted directly by City Parking regarding complaint ID ********, however my complaint has NOT been resolved because:

  The claims department for the garage continues to insist that I must return to the garage to have the car examined by the manager who will assign a claim number. This seems unfair to require me to travel back to the garage when the attendant who was there when my car was damaged tried several times to reach the manager but he didn't answer the call and he took pictures of the damage which he assured me he would send to the manager.  Additionally, weeks passed and they kept failing to tell me when the manager would be available at the garage so I could follow their required process.  I will travel to the garage again tomorrow, Tuesday, 1/7/2025, and see if the manager is there.  My car was damaged on 12/4/2024 and I am still having to chase them.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** ******

  Customer Answer

  Date: 01/30/2025

  At this time, I have been contacted directly by City Parking regarding complaint ID ********, however my complaint has NOT been resolved because:

  They admit they have everything they need from me and continue to say they are investigating but have not paid for the damages incurred.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** ******

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/19/24 I left my house in ******, ** to see a concert in ***. I drove straight to *************** (Truffles Garage) and parked my car. I had a reservation to park here through ********. When we got there a girl came running down saying there were 2 cars head to head and neither would move and they needed help. One was coming in and the other could not get out because they had cars parked along the side blocking the exit. We later heard people say you could have paid $20 extra to park there so you could get your car out easier. We left our car and went to the show. We came back and about 30 plus people were waiting for their car. They had one person working behind the window and one person getting the cars. Customers started getting frustrated and angry, yelling, especially because it was late. The employee also said the lifts were not working to get cars down. I had to end up getting my car myself, along with other customers, luckily it was on the bottom. I later realized the antenna was missing from my car. Please see all of the attached evidence, including a video picture of my car leaving my house on 9/19/24 with the antenna on my car and later coming back to my house with the antenna missing. I originally emailed ******** to complain about our bad experience. I then emailed with them again to tell them about my antenna. They told me the operator of the garage is City Parking and I could call the number they supplied to file a claim. I called numerous times and no one answered. I then got through on 10/22/24. I spoke to *****, the Manager, I told him what happened. He said I had to come in to file a claim. I said I lived 2 hours away, could the claim be emailed or faxed to me. He said, No, I had to be there, that he was busy and hung up on me. I had the antenna replaced on my car and I would like to be reimbursed by City Parking for the full amount of $326.48. Though I think I should be reimbursed for more for my big inconvenience.

  Customer Answer

  Date: 11/16/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by City Parking regarding complaint ID ********. When I picked up my car, my car antenna was missing. I have proof and photos that the antenna was on my car when I entered the garage, and off my car when I left the garage. I had the antenna replaced on my car and I would like to be reimbursed by City Parking for the full amount of $326.48.
  
  Sincerely,
  
  ***** ******
  

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parking garage damaged my car. They have been supposedly conducting an investigation for over two weeks and have provided no updates. This is clearly a sham investigation to run out the clock on an insurance claim.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reserved parking via City Parking's website ******************************************************************** for Saturday, July 27, 2024 for the *************** v. AC Milan game at **************. When we arrived at the parking garage, it was closed and we had to find and pay for other parking. (It wasn't closed because it was full; it was closed with no cars in it. There was no one at the garage to speak with, but we spoke with police directing traffic outside it and they confirmed the garage was not open that day). We emailed City Parking on July 29, 2024 and August 3, 2024 requesting a refund, but it hasn't refunded us or acknowledged our emails. The email address we used was the customer service email address provided on the ticket/receipt.

  Customer Answer

  Date: 09/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  City Parking refunded within a week of you reaching out to them.  Thank you!
  
  Sincerely,
  
  ********* **********