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Find a Location

Westpoint Print and Media, LLC has 1 locations, listed below.

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    Business ProfileforWestpoint Print and Media, LLC

    Publishing Consultant

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    495A Henry St # 1021, Brooklyn, NY 11231
    BBB File Opened:
    1/19/2022

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/23/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    While Westpoint Print and Media did a good job self- publishing my 2 books with an 'Assisted Publishing and Marketing contract) entitled:The Learning Train - ABCs (Auth code ******* 7-26-2021 for $699 and Picture Words Unscramble (Auth. code ******) 7-28-2021 $450,I never received some type of Dashboard Login account to be able to keep track of any online Sales and to also be able to receive my Royalties by direct deposit or by mail?? Westpoint *********************************************** did post my books on line with a web link but as far as I know, I never received a tracking/royalty setup link along those lines. *************************** was my Fulfillment Rep but I have not received any contact from him about this issue for a good year now. I aready filed a BBB Complaint regarding this exact issue on 5-5-2022 with NO Response from Westpoint Print and Media via ************************* or *************************** ************************************************************************************ and ***************************** (finance?)****************************************************************************** ************************* ************** ************** Ext is **** *************************** Ext. is **** _________________Desired Outcome To get a Login account or Dashboard account in order to keep track of my book sales on Amazon and other Book Distributors and to also, be able to receive my royalties by mail or direct deposit.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gurmay F

    1 star

    11/18/2023

    Hello *********************,Hope all is well with you. I left you a message. I was finally able to get my books, "My Journey to Spiritual Restoration" and "Love Me or Leave Me". Upon going through the pages of "Love Me or Leave Me book", I'm beyond shock and very annoyed. The book size is small, it should be the same size as My Journey to Spiritual Restoration. The type setting, text are all misaligned. There is no page number on any of the pages for Love Me or Leave Me. The first letter of each chapter is higher than the text. And the text is all over the pages. I never received a copy of each of my books either that I paid for. Even though you promised that you will make sure that I received them. I did not pay for this poor quality of work and I need this to be fixed NOW. I left you messages on your phone and I've sent emails to you and two of your colleagues and none of you have responded. This is unacceptable and this poor quality of work needs to be corrected now before I take other measures.

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