Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained the services of Levin Law Group on July 7, 2024, to obtain Letters of Administration from the ************** Surrogate's Court for my late grandmother's estate. Despite the initial discussions and the agreed-upon tasks, there has not been any progress or work delivered on the matter. This lack of action has not only caused me significant inconvenience but also placed me in a difficult position regarding my late grandmothers estate. Given the circumstances, I believe it is reasonable to ask for a refund of the retainer fee of ******** since no filings have been submitted on my behalf to the county Surrogate's court by Levin Law Group.

  Business Response

  Date: 12/05/2024

  Yes the client is entitled to a refund for the unearned portion of her retainer. She will get it within several business days. She was already advised yesterday.

  Customer Answer

  Date: 12/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company has not provided a refund to date. However, after I pointed out that I had filed my complaint on my own, the firm offered a partial refund. Since they have done no work on my behalf to date, I deserve a full refund. 

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  Business Response

  Date: 12/13/2024

  Below is the email from the client. She request a refund by December 16. It is December 13.  The response was given the same day...before the instant complaint was filed.

   

  On Mon, Dec 2, 2024 at 10:01?AM * ******** *********************************** wrote:
  
  ****** ******** ********************************************************************* *********************** **************
  
  ***** ******  ***** *** ***** ************************ ***** ***  ************************ ************** 
  
  Dear ** **************** hope this letter finds you well. I am writing to formally request a refund for legal services that were not performed as per our agreement.  As you know, I engaged your services on July 7, 2024, to obtain Letters of Administration from the ************** Surrogate's Court for the Estate of ******** ********.  Despite our initial discussions and the agreed-upon tasks, I have not seen any progress or work delivered on the matter.  This lack of action has not only caused me significant inconvenience but also placed me in a difficult position regarding my late grandmothers estate.
  Given the circumstances, I believe it is reasonable to ask for a refund of the retainer fee of ********. I would appreciate it if we could resolve this matter amicably and promptly.
  I would like this to be refunded to the original payment method by December 16, 2024. I look forward to your response and hope that we can resolve this matter to mutual satisfaction.
  Thank you for your attention to this important matter.
  Sincerely, ****** ********

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received a refund from the business and the law firm has not completed any work on my behalf despite retaining them 07/2024.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********  
  
  
  
   
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called & spoke with a ***** *********, I inquired that I needed a Judicial Settlement of Account form for an Estate. She said she could do it and told me the amount. I said I will come to the ***** location, but she said they have staffing problems and she's in the ******** location. She said they needed a deposit of $1,250. to get started (I paid 8/26/24). She asked about where the Estate is filed & requested documents. I sent her everything but, she responded only once when I called to ask how far she has gotten. She stated she's very busy and hadn't had time but would call me later in the week with the draft. That never happened, I called many times and just left messages on voice mail. I'm getting no response from this law firm. My resolution in this matter is a refund!

  Business Response

  Date: 10/23/2024

  This refund has been initiated and will be returned to the credit card on file.

  Customer Answer

  Date: 10/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am sorry to say, I have not received the refund I requested. I received an email from the law firm asking how I paid, I let him/her know through their payment portal and the amount, also asked if "I wanted a refund"? My response was yes, I do want a refund!

   

    

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********
  
  
  
  
   
  

  Business Response

  Date: 10/29/2024

  Please see attached proof of refund

  Customer Answer

  Date: 10/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I still have not received my refund, I did let the Law firm know they can send a check and I provided my address. So, if they are having problems with their payment portal that is another option.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********
  
  
  
  
   
  

• Initial Complaint

  Date:03/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly selected this firm after receiving an email from them (they sent their email everywhere). They took my retainer on September 29, 2023 ($1,750), but they didnt start my case until two months later on December 8th, 2023. During those two months, all they did was just send me a form to fill out. By December 8th of 2023, they had me pay off all the legal fee and court fee in full ($2,250 in total with $500 court fee) and they said they were only going to file the case after our payment. I had no choice but to pay because I had already paid the $1750 retainer earlier. However, they never gave me any updates. Earlier this March, when I asked the lawyer about the status of the case, he said that it will take a few months to hear back from the court. Then, only after I continued asking him about the case status and got a third-party involved, did he reveal that my case was already rejected by the court (he said because the format is not correct). Even when he knew that my case was already rejected, he hid that fact from me and deceived me to believe that itll take at least another few months to hear back from the court. To my surprise, he did not respond to the court after the rejection in a timely manner, nor did he let us know until recently we kept inquiring about the case status. He just let the case sit without going anywhere. Finally, six months after I paid my retainer, three and half months after I paid off my fee, my case is still at the very beginning stage (not filed in court at all) and I have to start from scratch on my own. The attorney and law firm have no explanations, no apologies but instead became hostile towards me. This unprofessional and unethical conduct severely delayed my case in a time-sensitive situation. Theyve caused me great personal distress.

  Business Response

  Date: 04/23/2024

  Client retained us for guardianship over his son.  His son was about 1 month away from his 18th birthday and was mentally handicapped.  After discussing with client the fact that once the son turns 18, a NEW guardianship proceeding would be needed as his son would be an adult, client decided to wait until the son turned 18.  We waited.  A guardianship petition was filed. Court filing fees were paid. The court requested some changes to the petition before the judge signing the order to show cause. We made the changes. The client signed the new petition.

  Then the client had a change of heart AFTER resigning the petition. Our work was done. Pursuant to our retainer the fee was earned. We offered the client back 1/2 of his legal fee just to keep him happy. He refused.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16, 2022. I paid Levin Law group to *** my neighbor for property encroachment along my driveway. They assigned Attorney *********************************** to my case. I gave all needed documents, photos, bills and property surveys. *********** contacted my neighbor, my neighbor did his survey and his lawyer wanted to settle. On Feb 20, 2023 I was told they backed away from settling.On Febuary 28, 2023 I sent my Lawyer *********************************** pics of my garage roof falling in due to neighbors extension over my roof and heavy snow. I called, left voice messages, email and tried to make an appointment for phone conference for consecutive months; April, May, June, July and September of 2023; no communication with him at all. "He is busy", " he is away from his desk", "He'll call you back" is the typical phone response. I wanted to know whats going on with my case. Why doesn't he answer my emails or calls? Did he received the garage pictures? I wanted to proceed with my case in court or have my neighbor take down the wall and repair my roof or get a refund from the law firm because they can't help me. It looks like I hire the wrong Law firm!

  Business Response

  Date: 09/28/2023

  Hi *************  I am reassigning your file to a different attorney.  I will review it myself and discuss with the new attorney, ************************** ****

  ******** from my office will schedule an appointment with *********

  Customer Answer

  Date: 09/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not hire this law group, they are disrespectful unprofessional, lack communication skills, unresponsive, and the entire office staff has a toxic work culture and environment! Don't be fooled by the low price it will cost you more in stress, energy, and money when you have to fire them and lose your retainer as I did! $400 2- ******************, paralegal- I meet him on my first visit to the office which I had to go in person because I needed them to process my paperwork so I could submit a counteroffer to go into contract on a property after they Ignored my phone calls, my emails, and my requests for this to be done promptly. When I walked into the office and requested to speak to my paralegal, because they were ignoring my request to speak over the phone, he proceeded to walk towards me in a very aggressive manner, yelling at me, threatening me with physical bodily harm, cursing and threatening to call the police because I was requesting my paperwork to be processed before 5 o'clock. The office manager finally came out, was able to have that man pushed away into a back office, and made him leave. The office manager pulled my file, within a matter of 10 minutes my paperwork was done, and I was able to submit it for a counteroffer. I told her before I left to have the lawyer call me and I want to have a meeting about what just took place. They took ***** off my case and replaced him with ***************, the paralegal. 2- ***************, paralegal, and ******, office manager both screaming and yelling, personal insults, mocking and threatening me. After sending emails and phone calls throughout the morning asking Soleil to call me because I had a list of questions that need to be answered. when I called the front desk to let them know I was coming in for in personal meeting because they were avoiding my emails and my phone calls I was mocked and mimicked by the girl receptionist. I cant fit the complete terrible experience I had with this company here.

  Business Response

  Date: 07/06/2023

  Absolutely not. Client paid 1/2 of our legal fee and got the services for that paid legal fee. He was rude and threatening and almost had the police called twice because he was behaving in an intimidating manner towards the females of the office.

  Customer Answer

  Date: 07/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  They are not telling the truth, I have video audio, and all in-person conversations were recorded!  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 07/10/2023

  No ********************. You are a liar. I also have video in the office.  We should have called the police on you when you refused to leave and were trespassing.

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother passed away in 2020 ,hired the firm , flat fee to get ******* of adm. **** submitted the forms to the court sometime in October of 2020 . I would call to get status and was told by his staff they havent gotten a file number yet , I had to call many times before anyone got back to me . On 07/01/21 **** said the court need affidavit of ,asset completed it was submitted blank. How could the firm submit form without completing asset portion .Bottom line most of the people in that office are rude including ********. I called on Jan.4 2022 for an update no one in office would get on phone ,I ***************************** tell receptionist to tell me they havent heard anything. finally Jan. 05, I took matters in my own hands , called the court. Lucky I was able to connect with someone who was able to pull my file and said it will in the judges desk tomorrow . After I did all work I sent email on Jan 5, requested a refund . because I did the work.and refused to deal with such rude and arrogant people. Refused to refund. On the Jan 6 I get an email ,good news **************** the clerk informed us ,the decree will be signed today. What a joke . I knew it was being done because it was I who did all the work. Refused my request said, that once he get ******* of Adm. from the court it will tell me what I have to do and thats it, there is no more legal work. That not what his ad. says. Jan 28 ,I call ,where are the adm. ******* , no response.Jan. 31 I emailed ** ********************** again stating this is my 3rd email asking where are papers . His response in bold ******* ,we are all waiting, as soon as we get them you get them, Finally Feb 18 still no *******, I contacted office no response . I proceeded to call the court . Unbeknown to me , they did rec. the ******* they were signed by the court on Jan. 11th ,told attorney has ******* need to call him. He said court made error on ******* returned them to court Jan. 25. Never informed of issue. Long story short rec. ******* in March 2022.

  Business Response

  Date: 07/12/2022

  No refund will be granted as this customer has been advised over and over and over again.

  Customer Answer

  Date: 07/19/2022

  There was no advise given.this entire process was all about where are these adm. ******  As he himself said the advise was the letter he would send me along with the adm. ******* with instructions thats it no further legal work required thats the end . Thats what  he calls advise. As a matter of fact prior to my contacting the BBB I sent Mr.levin an email and he has yet to answer it. Thats when I decided to contact you and may also  contact 7 on your side and would like to get in touch with the bar association , because of the unprofessional way I was treated. To get any response from the firm it required  me calling and emailing several times before I would get a response and even then he would not address all my questions which required me to send an other email asking him to answer all my questions and his response to me was he would choose which question to answer since my emails didnt require more then one answer. This is no way to treat a paying client.  This entire matter has been very frustrating . Unfortunately the firm requires to be paid in full long before they deliver the service . the entire matter circled around where are the adm. ****** and as I said it took me contacting the court and getting the matter taken care of and even then it took another 2 months before I received the adm. ******. The process was started on Oct. 2020 and finally after many calls and emails did I get the adm ****** on March 2022 . It is not right that I had to pay the firm the entire fee before they delivered any service. That a problem because like it or not your stuck . Im just sorry I didnt take action sooner . 

• Initial Complaint

  Date:05/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THis was for two letters of administration for my deceased parents. I paid a retainer fee, filled out lots of forms, sent multiple times, Also had to use some 3'rd party web site they insisted on to pay court fee twice, months go by with no response, then tell me I have to do the stuff myself. Why did I pay them in the first place if they want me to travel across state lines for every little thing. I live out of state and needed a local to deal with the courts, now I'm out thousands and still have no letter testamentry or administration.

  Business Response

  Date: 06/06/2022

  Unfortunately the client has not signed the documents needed to submit to court.  We have been waiting for 4 months and have spoken every month telling him he needs to sign documents before they are filed with the court. He has not signed and keeps calling asking for the same update. There is no update...please sign the documents.