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Business Profile

Recreation Center

Urban Air Adventure Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a platinum member with a family of 4. We came on Monday, March 11th. Platinum members are supposed to get 10% off at Cafe. So we bought a pizza which is also discounted for platinum members. We didn't get the 10%. They should have automatically discounted cause they gave us the discounted pizza. We made another purchase on the same day and still didn't get it. Today, March 23rd. We asked to get it and they said no. I went to management, they said next time. This adds up as we are committed for the year membership. Also, it's supposed to be included. This is false advertisement.

    Customer Answer

    Date: 04/19/2024

    Better Business Bureau:

    At this time, I have not been contacted by Urban Air Adventure Park regarding complaint ID ********.

    Neither corporate or the local business has contacted me about the situation. It's false advertisement. 10% off that i don't get every visit adds up. I am paying for the membership. I should not be liable for the whole year membership as they state. I should be able to cancel my membership.


    Sincerely,

    *******************


  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to cancel my membership over the phone, through the website and in person. I have been unsuccessful in all attempts. I will need to cancel my memberships - but cannot seem to get help on how to do that. The reason why I need to cancel it, it's because 1) Safety issues, -- This place is OVERCROWDED and super UNORGANIZED, especially on the weekend. Definitely more than max ********* 982 people permitted by DOB. The place was so crowded it was borderline unsafe for kids and they still had a huge line of people buying admission.2) Too many people taking marijuana outside of the door. Some people even smoke marijuana indoor. You can smell it everywhere. I don't feel safe for my sons playing at this location ********************************.

    Customer Answer

    Date: 04/11/2023

    At this time, I have been contacted directly by Urban Air Adventure Park regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

     They could not allow me to cancel this membership since they have unfair membership agreement. They could not even provide their customer service commitment. If you check ****** view, too many people complaint about their management and safety issues.  

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***********************

    Customer Answer

    Date: 05/15/2023

    Better Business Bureau:

    At this time, I have not been contacted by Urban Air Adventure Park regarding complaint ID ********.

    Sincerely,

    ***********************

Urban Air Adventure Park is NOT a BBB Accredited Business.

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